22
NPS
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Selligent
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About Selligent's Brand
Selligent is an intelligent B2C marketing platform that empowers ambitious marketers to maximize every moment they engage with connected consumers.
Brand at a Glance
68%
Customer Loyalty
3.5/5
Product Quality
3.6/5
Pricing
3.3/5
Customer Service
Selligent NPS
Selligent's Net Promoter Score (NPS) is a 22 with 52% Promoters, 18% Passives, and 30% Detractors. Net Promoter Score tracks whether Selligent's customers would recommend using the product based on a scale of -100 to 100.
Selligent Overall NPS
| 52% | Promoters |
|---|---|
| 18% | Passives |
| 30% | Detractors |
Selligent NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 22 | Aug 2020 | 22 |
Jun 2021 20 | Jun 2021 | 20 |
Sep 2021 25 | Sep 2021 | 25 |
Jan 2022 24 | Jan 2022 | 24 |
Feb 2022 27 | Feb 2022 | 27 |
Jul 2023 22 | Jul 2023 | 22 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Selligent NPS by Usage
Selligent's NPS was rated the highest by customers who have used Selligent's products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
1 to 2 Years 25 | 1 to 2 Years | 25 |
5 to 10 Years 21 | 5 to 10 Years | 21 |
Selligent Customer Loyalty
68%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
68% of Selligent users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Selligent Product Quality
3.5/5
Selligent has an overall Product Quality score of 3.5 out of 5 stars rated by its users and customers.
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Selligent Product Information
Selligent serves markets in the United States, Europe, Canada, United Kingdom, and Germany. Selligent supports Web devices and offers products for small, medium, and large sized businesses.
Selligent’s product quality score is a 3.5 out of 5 as rated by its users and customers. Reviewers from the Banking and Financial Services industry rated Selligent's product the highest.
- Website
- http://www.selligent.com
- Company Size
- 201-500 Employees
Industry
Tech
AdTech
SaaS
Languages Supported
English
Dutch
French
German
Spanish
Italian
Product Type
Email Marketing Software
Marketing Automation Software
Online Marketing Software
Quick Insights into Selligent Product Quality
Selligent's Product Quality score was rated highest by customers who have used Selligent's products/services for 5 to 10 Years.
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Ranked Selligent Product Quality the Highest
Selligent Product Quality Score by Usage
Selligent's Product Quality score was rated 4.4 stars by customers who have used Selligent's products/services for 5 to 10 Years.
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Selligent Product Quality Score by Industry
Selligent's Product Quality score was rated 3 stars by Banking and Financial Services industry customers.
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Selligent Pricing
Selligent ROI & Value For Money
3.6/5
Selligent has a value for money and ROI score of 3.6 out of 5 stars rated by its users and customers.
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Selligent Pricing Plans
Selligent has a pricing structure that accommodates small, medium, and large businesses.
Who Uses Selligent?
Small Businesses
Medium Businesses
Large Enterprises
Selligent Customer Satisfaction (CSAT)
Selligent Customer Satisfaction (CSAT) Score
67 / 100
Selligent has an overall Customer Satisfaction score of 67 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
33%
Satisfied
34%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
33%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Selligent Customer Service
3.3/5
Selligent has an overall Customer Service score of 3.3 out of 5 stars rated by its users and customers.
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About Selligent's Customer Service
Address
550 Winchester Blvd Suite 250, San Jose, CA 95128
Website
http://www.selligent.com
Phone Number
+32 2 808 89 09
Selligent's Social Links
Selligent as an Employer
4.5/5
Selligent has a 4.5/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Selligent scored a 22 for Net Promoter Score and a 45 for Employee Net Promoter Score. NPS gauges how likely a customer of Selligent would recommend the brand to a friend. ENPS measures how likely Selligent employees would recommend working at Selligent to a friend.
Net Promoter Score
22
NPS Score
| 52% | Promoters |
|---|---|
| 18% | Passive |
| 30% | Detractors |
Employee Net Promoter Score
45
eNPS Score
| 67% | Promoters |
|---|---|
| 11% | Passive |
| 22% | Detractors |
