0
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
SemanticBits
Marketing or Exec? Claim Your Free Account
About SemanticBits' Brand
SemanticBits specializes in the design and development of digital health services.
Brand at a Glance
10%
Customer Loyalty
3.2/5
Product Quality
3/5
Pricing
1.5/5
Customer Service
SemanticBits NPS
SemanticBits's Net Promoter Score (NPS) is a 0 with 50% Promoters, 0% Passives, and 50% Detractors. Net Promoter Score tracks whether SemanticBits's customers would recommend using the product based on a scale of -100 to 100.
SemanticBits Overall NPS
| 50% | Promoters |
|---|---|
| 0% | Passives |
| 50% | Detractors |
SemanticBits NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2021 -100 | Jan 2021 | -100 |
Feb 2021 -100 | Feb 2021 | -100 |
Mar 2021 -33 | Mar 2021 | -33 |
Nov 2021 0 | Nov 2021 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
SemanticBits Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of SemanticBits users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
SemanticBits Product Quality
3.2/5
SemanticBits has an overall Product Quality score of 3.2 out of 5 stars rated by its users and customers.
Sign Up to unlock SemanticBits' overall Product Quality score rated by its users and customers.
SemanticBits Product Information
SemanticBits’s product quality score is a 3.2 out of 5 as rated by its users and customers.
- Website
- http://semanticbits.com
- Company Size
- 51-200 Employees
Industry
Tech
SemanticBits Pricing
SemanticBits ROI & Value For Money
3/5
SemanticBits has a value for money and ROI score of 3 out of 5 stars rated by its users and customers.
Sign Up to unlock SemanticBits' overall ROI score rated by its users and customers.
SemanticBits Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
100%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
SemanticBits Customer Service
1.5/5
SemanticBits has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock SemanticBits' overall Customer Service score rated by its users and customers.
About SemanticBits's Customer Service
Address
13921 Park Center Rd, Herndon, VA 20171
Website
http://semanticbits.com
Phone Number
7037879657
SemanticBits's Social Links
SemanticBits as an Employer
4.3/5
SemanticBits has a 4.3/5 stars for its overall company culture rated by their employees
top
10%
Consumer vs. Employees
SemanticBits scored a 0 for Net Promoter Score and a 74 for Employee Net Promoter Score. NPS gauges how likely a customer of SemanticBits would recommend the brand to a friend. ENPS measures how likely SemanticBits employees would recommend working at SemanticBits to a friend.
Net Promoter Score
0
NPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
74
eNPS Score
| 87% | Promoters |
|---|---|
| 0% | Passive |
| 13% | Detractors |
