-100
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Sempre Health
Marketing or Exec? Claim Your Free Account
About Sempre Health's Brand
Bringing behavior-based, dynamic pricing to life-saving medications.
Brand at a Glance
47%
Customer Loyalty
2.3/5
Product Quality
2.2/5
Pricing
2.1/5
Customer Service
Sempre Health NPS
Sempre Health's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether Sempre Health's customers would recommend using the product based on a scale of -100 to 100.
Sempre Health Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
Sempre Health NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2024 -100 | Jan 2024 | -100 |
Feb 2024 -100 | Feb 2024 | -100 |
Sep 2024 -100 | Sep 2024 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Sempre Health Customer Loyalty
47%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
47% of Sempre Health users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Sempre Health Product Quality
2.3/5
Sempre Health has an overall Product Quality score of 2.3 out of 5 stars rated by its users and customers.
Sign Up to unlock Sempre Health's overall Product Quality score rated by its users and customers.
Sempre Health Product Information
Sempre Health’s product quality score is a 2.3 out of 5 as rated by its users and customers.
- Website
- https://www.semprehealth.com
- Company Size
- 11-50 Employees
Industry
Healthcare, Hospitals and Medicine
Sempre Health Pricing
Sempre Health ROI & Value For Money
2.2/5
Sempre Health has a value for money and ROI score of 2.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Sempre Health's overall ROI score rated by its users and customers.
Sempre Health Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
17%
Dissatisfied
33%
Very Dissatisfied
50%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Sempre Health Customer Service
2.1/5
Sempre Health has an overall Customer Service score of 2.1 out of 5 stars rated by its users and customers.
Sign Up to unlock Sempre Health's overall Customer Service score rated by its users and customers.
About Sempre Health's Customer Service
Address
114 Sansome St. #920, San Francisco, CA 94104
Website
https://www.semprehealth.com
Phone Number
415-548-8601
Sempre Health as an Employer
4.1/5
Sempre Health has a 4.1/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Sempre Health scored a -100 for Net Promoter Score and a 50 for Employee Net Promoter Score. NPS gauges how likely a customer of Sempre Health would recommend the brand to a friend. ENPS measures how likely Sempre Health employees would recommend working at Sempre Health to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
50
eNPS Score
| 75% | Promoters |
|---|---|
| 0% | Passive |
| 25% | Detractors |
