-31
NPS
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Brand Page
Sendoso
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About Sendoso's Brand
Brand at a Glance
63%
Customer Loyalty
3.6/5
Product Quality
3.3/5
Pricing
3.3/5
Customer Service
Sendoso NPS
Sendoso's Net Promoter Score (NPS) is a -31 with 23% Promoters, 23% Passives, and 54% Detractors. Net Promoter Score tracks whether Sendoso's customers would recommend using the product based on a scale of -100 to 100.
Sendoso Overall NPS
| 23% | Promoters |
|---|---|
| 23% | Passives |
| 54% | Detractors |
Sendoso NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2021 -100 | Dec 2021 | -100 |
May 2022 -33 | May 2022 | -33 |
Jul 2022 -20 | Jul 2022 | -20 |
Aug 2022 -34 | Aug 2022 | -34 |
Nov 2022 -43 | Nov 2022 | -43 |
May 2023 -50 | May 2023 | -50 |
Jun 2023 -55 | Jun 2023 | -55 |
Jul 2023 -60 | Jul 2023 | -60 |
Sep 2023 -45 | Sep 2023 | -45 |
Dec 2023 -33 | Dec 2023 | -33 |
May 2025 -30 | May 2025 | -30 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Sendoso Customer Loyalty
63%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
63% of Sendoso users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Sendoso Product Quality
3.6/5
Sendoso has an overall Product Quality score of 3.6 out of 5 stars rated by its users and customers.
Sign Up to unlock Sendoso's overall Product Quality score rated by its users and customers.
Sendoso Product Information
Sendoso’s product quality score is a 3.6 out of 5 as rated by its users and customers.
- Website
- http://Sendoso.com
- Company Size
- 501-1,000 Employees
Sendoso Pricing
Sendoso ROI & Value For Money
3.3/5
Sendoso has a value for money and ROI score of 3.3 out of 5 stars rated by its users and customers.
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Sendoso Customer Satisfaction (CSAT)
Sendoso Customer Satisfaction (CSAT) Score
62 / 100
Sendoso has an overall Customer Satisfaction score of 62 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
12%
Satisfied
50%
Neither Satisfied nor Dissatisfied
25%
Dissatisfied
13%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Sendoso Customer Service
3.3/5
Sendoso has an overall Customer Service score of 3.3 out of 5 stars rated by its users and customers.
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About Sendoso's Customer Service
Address
655 Montgomery St, San Francisco, CA 94111
Website
http://Sendoso.com
Sendoso as an Employer
Consumer vs. Employees
Sendoso scored a -31 for Net Promoter Score and a -39 for Employee Net Promoter Score. NPS gauges how likely a customer of Sendoso would recommend the brand to a friend. ENPS measures how likely Sendoso employees would recommend working at Sendoso to a friend.
Net Promoter Score
-31
NPS Score
| 23% | Promoters |
|---|---|
| 23% | Passive |
| 54% | Detractors |
Employee Net Promoter Score
-39
eNPS Score
| 23% | Promoters |
|---|---|
| 15% | Passive |
| 62% | Detractors |
