61
NPS
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Brand Page
SendPulse
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About SendPulse's Brand
SendPulse Artificial Intelligence makes E-mail marketing better
Brand at a Glance
4.1/5
Product Quality
4.1/5
Pricing
3.7/5
Customer Service
SendPulse NPS
SendPulse's Net Promoter Score (NPS) is a 61 with 73% Promoters, 15% Passives, and 12% Detractors. Net Promoter Score tracks whether SendPulse's customers would recommend using the product based on a scale of -100 to 100.
SendPulse Overall NPS
| 73% | Promoters |
|---|---|
| 15% | Passives |
| 12% | Detractors |
SendPulse NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 62 | Aug 2020 | 62 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
SendPulse NPS by Usage
SendPulse's NPS was rated the highest by customers who have used SendPulse's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 45 | Less than 1 Year | 45 |
1 to 2 Years 73 | 1 to 2 Years | 73 |
SendPulse Product Quality
4.1/5
SendPulse has an overall Product Quality score of 4.1 out of 5 stars rated by its users and customers.
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SendPulse Product Information
SendPulse serves markets in the United States, Asia, China, Europe, Japan, Middle-East and Africa, Australia, Canada, India, United Kingdom, Latin America, Germany, Brazil, and Mexico. SendPulse supports iOS, Web, and Android devices and offers products for small and medium sized businesses.
SendPulse’s product quality score is a 4.1 out of 5 as rated by its users and customers.
- Website
- https://sendpulse.com
- Company Size
- 11-50 Employees
Industry
Tech
AdTech
Enterprise
On Demand
Productivity
SaaS
Social
Languages Supported
English
Portuguese
Spanish
Turkish
Russian
Product Type
Email Marketing Software
Marketing Automation Software
Advertising Software
SMS Marketing Software
Push Notifications Software
SendPulse Pricing
SendPulse ROI & Value For Money
4.1/5
SendPulse has a value for money and ROI score of 4.1 out of 5 stars rated by its users and customers.
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SendPulse Pricing Plans
SendPulse has a pricing structure that accommodates small and medium businesses. Starting from $9.85/month, SendPulse uses a subscription model and offers the following: Free plan - Less than 2500 subscribers, up to 15000 email newsletters per month., Monthly subscription - Based on number of subscribers, from $9.85/month for 2,500 subscribers, up to $840/month for 500,000 subscribers., and Pay-as-you-go - Prepaid email packages, from $32 for 10,000 emails, up to $812 for 500,000 emails..
Who Uses SendPulse?
Small Businesses
Medium Businesses
SendPulse Customer Service
3.7/5
SendPulse has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
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About SendPulse's Customer Service
Address
New York City, NY
Website
https://sendpulse.com
Phone Number
(415)800-2960
Consumer vs. Employees
SendPulse scored a 61 for Net Promoter Score and a 100 for Employee Net Promoter Score. NPS gauges how likely a customer of SendPulse would recommend the brand to a friend. ENPS measures how likely SendPulse employees would recommend working at SendPulse to a friend.
Net Promoter Score
61
NPS Score
| 73% | Promoters |
|---|---|
| 15% | Passive |
| 12% | Detractors |
Employee Net Promoter Score
100
eNPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
