-74
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Senior Lifestyle
Marketing or Exec? Claim Your Free Account
About Senior Lifestyle's Brand
Senior Lifestyle, founded in 1985, is a family-owned business based in Chicago, Illinois. Since day one, Senior Lifestyle has been dedicated to serving seniors, their families and our team members. Senior Lifestyle is an owner, operator and developer of senior living communities.
Brand at a Glance
80%
Customer Loyalty
2/5
Product Quality
1.7/5
Pricing
1.7/5
Customer Service
Senior Lifestyle NPS
Senior Lifestyle's Net Promoter Score (NPS) is a -74 with 8% Promoters, 10% Passives, and 82% Detractors. Net Promoter Score tracks whether Senior Lifestyle's customers would recommend using the product based on a scale of -100 to 100.
Senior Lifestyle Overall NPS
| 8% | Promoters |
|---|---|
| 10% | Passives |
| 82% | Detractors |
Senior Lifestyle NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2023 -78 | Aug 2023 | -78 |
Sep 2023 -81 | Sep 2023 | -81 |
Nov 2023 -78 | Nov 2023 | -78 |
Dec 2023 -79 | Dec 2023 | -79 |
Feb 2024 -80 | Feb 2024 | -80 |
Mar 2024 -76 | Mar 2024 | -76 |
Apr 2024 -78 | Apr 2024 | -78 |
May 2024 -79 | May 2024 | -79 |
Jul 2024 -79 | Jul 2024 | -79 |
Aug 2024 -75 | Aug 2024 | -75 |
Jan 2025 -76 | Jan 2025 | -76 |
Jul 2025 -76 | Jul 2025 | -76 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Senior Lifestyle NPS by Gender
Female customers rated Senior Lifestyle's NPS 40 points higher than Male customers.
Male
-100
Senior Lifestyle's NPS was rated -100 by Male customers on Comparably.
0%
Promoters
0%
Passives
100%
Detractors
Female
-60
Senior Lifestyle's NPS was rated -60 by Female customers on Comparably.
11%
Promoters
18%
Passives
71%
Detractors
Senior Lifestyle NPS by Ethnicity
Senior Lifestyle's NPS was rated the highest by Caucasian customers, and the lowest by African American/Black customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -69 | Caucasian | -69 |
African American/Black -100 | African American/Black | -100 |
Senior Lifestyle NPS by Age
Senior Lifestyle's NPS was rated the highest by customers ages 61-65, and the lowest by customers ages 56-60.
Senior Lifestyle NPS by Usage
Senior Lifestyle's NPS was rated the highest by customers who have used Senior Lifestyle's products/services for 5 to 10 Years, and the lowest by customers with 1 to 2 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -86 | Less than 1 Year | -86 |
1 to 2 Years -100 | 1 to 2 Years | -100 |
2 to 5 Years -67 | 2 to 5 Years | -67 |
5 to 10 Years -40 | 5 to 10 Years | -40 |
Senior Lifestyle Customer Reviews
Out of the 8 Senior Lifestyle customer reviews 1 was positive and 7 were constructive. Senior Lifestyle customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Senior Lifestyle Customer Loyalty
80%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
80% of Senior Lifestyle users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Senior Lifestyle Customer Loyalty Score by Gender
Female customers rated Senior Lifestyle's Customer Loyalty score 25% higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Senior Lifestyle.
Male
70%
Yes
Female
95%
Yes
Senior Lifestyle Customer Loyalty Score by Ethnicity
Senior Lifestyle's Customer Loyalty score was rated the highest by Caucasian customers, and the lowest by African American/Black customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Senior Lifestyle.
84
out of 100
Caucasian
82
out of 100
African American/Black
Senior Lifestyle Customer Loyalty Score by Age
Senior Lifestyle's Customer Loyalty score was rated the highest by customers ages 56-60, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Senior Lifestyle.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
56-60 100% | 56-60 | 100% |
61-65 82% | 61-65 | 82% |
66+ 82% | 66+ | 82% |
Senior Lifestyle Customer Loyalty Score by Usage
Senior Lifestyle's Customer Loyalty score was rated the highest by customers who have used Senior Lifestyle's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Senior Lifestyle Customer Loyalty Score by Industry
Senior Lifestyle's Customer Loyalty score was rated the highest by Accounting industry customers, and the lowest by Professional Services industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Senior Lifestyle Product Quality
2/5
Senior Lifestyle has an overall Product Quality score of 2 out of 5 stars rated by its users and customers.
Sign Up to unlock Senior Lifestyle's overall Product Quality score rated by its users and customers.
Senior Lifestyle Product Information
Senior Lifestyle’s product quality score is a 2 out of 5 as rated by its users and customers. Reviewers from the Accounting industry rated Senior Lifestyle's product the highest. Reviewers from the Healthcare, Hospitals and Medicine industry rated Senior Lifestyle the lowest at 1.5.
- Company Size
- 5,001-10,000 Employees
Industry
Real Estate
Quick Insights into Senior Lifestyle Product Quality
Senior Lifestyle's Product Quality score was rated highest by customers who have used Senior Lifestyle's products/services for 5 to 10 Years, and rated lowest by customers from the Professional Services industry.
Sign Up to unlock insights into how customers have ranked Senior Lifestyle's Product Quality.
Ranked Senior Lifestyle Product Quality the Highest
Ranked Senior Lifestyle Product Quality the Lowest
Senior Lifestyle Product Quality Score by Gender
Female customers rated Senior Lifestyle's Product Quality score 0.6 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Senior Lifestyle.
Male
1.5/5
Female
2.1/5
Senior Lifestyle Product Quality Score by Ethnicity
Senior Lifestyle's Product Quality score was rated the highest by Caucasian customers, and the lowest by African American/Black customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Senior Lifestyle.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.9 | Caucasian | 1.9 |
African American/Black 1.5 | African American/Black | 1.5 |
Senior Lifestyle Product Quality Score by Age
Senior Lifestyle's Product Quality score was rated the highest by customers ages 66+, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Senior Lifestyle.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
56-60 1.5 | 56-60 | 1.5 |
61-65 1.5 | 61-65 | 1.5 |
66+ 2.5 | 66+ | 2.5 |
Senior Lifestyle Product Quality Score by Usage
Senior Lifestyle's Product Quality score was rated the highest by customers who have used Senior Lifestyle's products/services for 5 to 10 Years, and the lowest by customers with 2 to 5 Years of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Senior Lifestyle Product Quality Score by Industry
Senior Lifestyle's Product Quality score was rated the highest by Accounting industry customers, and the lowest by Professional Services industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
Senior Lifestyle Pricing
Senior Lifestyle ROI & Value For Money
1.7/5
Senior Lifestyle has a value for money and ROI score of 1.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Senior Lifestyle's overall ROI score rated by its users and customers.
Senior Lifestyle Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Accounting industry. The users from the Healthcare, Hospitals and Medicine industry think that they had the lowest ROI from Senior Lifestyle.
Quick Insights into Senior Lifestyle ROI
Senior Lifestyle's ROI score was rated highest by customers who have used Senior Lifestyle's products/services for 5 to 10 Years, and rated lowest by customers from the Professional Services industry.
Sign Up to unlock insights into how customers have ranked Senior Lifestyle's ROI score.
Ranked Senior Lifestyle ROI the Highest
Ranked Senior Lifestyle ROI the Lowest
Senior Lifestyle ROI Score by Gender
Female customers rated Senior Lifestyle's ROI score 0.3 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Senior Lifestyle.
Male
1.5/5
Female
1.8/5
Senior Lifestyle ROI Score by Ethnicity
Senior Lifestyle's ROI score was rated the highest by Caucasian customers, and the lowest by African American/Black customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Senior Lifestyle.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.7 | Caucasian | 1.7 |
African American/Black 1.5 | African American/Black | 1.5 |
Senior Lifestyle ROI Score by Age
Senior Lifestyle's ROI score was rated the highest by customers ages 66+, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Senior Lifestyle.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
56-60 1.5 | 56-60 | 1.5 |
61-65 1.5 | 61-65 | 1.5 |
66+ 2.1 | 66+ | 2.1 |
Senior Lifestyle ROI Score by Usage
Senior Lifestyle's ROI score was rated the highest by customers who have used Senior Lifestyle's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Senior Lifestyle ROI Score by Industry
Senior Lifestyle's ROI score was rated the highest by Accounting industry customers, and the lowest by Professional Services industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
Senior Lifestyle Customer Satisfaction (CSAT)
Senior Lifestyle Customer Satisfaction (CSAT) Score
16 / 100
Senior Lifestyle has an overall Customer Satisfaction score of 16 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
6%
Satisfied
10%
Neither Satisfied nor Dissatisfied
21%
Dissatisfied
21%
Very Dissatisfied
42%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Senior Lifestyle Customer Satisfaction
Senior Lifestyle's Customer Satisfaction score was rated highest by customers from the Accounting industry, and rated lowest by customers from the Professional Services industry.
Sign Up to unlock insights into how customers have ranked Senior Lifestyle's Customer Satisfaction.
Ranked Senior Lifestyle Customer Satisfaction the Highest
Ranked Senior Lifestyle Customer Satisfaction the Lowest
Senior Lifestyle Customer Satisfaction Score by Gender
Female customers rated Senior Lifestyle's Customer Satisfaction score 21 points higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Senior Lifestyle.
8 / 100
MaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 8% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 33% | |
Very Dissatisfied | 59% |
29 / 100
FemaleVery Satisfied | 5% | |
|---|---|---|
Satisfied | 24% | |
Neither Satisfied nor Dissatisfied | 18% | |
Dissatisfied | 24% | |
Very Dissatisfied | 29% |
Senior Lifestyle Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Senior Lifestyle's Customer Satisfaction (CSAT) score was rated 26% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Senior Lifestyle.
26 / 100
Very Satisfied
4%
Satisfied
22%
Neither Satisfied nor Dissatisfied
13%
Dissatisfied
26%
Very Dissatisfied
35%
CSAT according to African American/Black
Senior Lifestyle's Customer Satisfaction (CSAT) score was rated 0% according to African American/Black users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Senior Lifestyle.
0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
40%
Very Dissatisfied
60%
Senior Lifestyle Customer Satisfaction Score by Age
Senior Lifestyle's Customer Satisfaction score was rated the highest by customers ages 66+, and the lowest by customers ages 56-60.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Senior Lifestyle.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 56-60 | 0% | |||||||||||||||
| 61-65 | 20% | |||||||||||||||
| 66+ | 33% |
Senior Lifestyle Customer Satisfaction Score by Usage
Senior Lifestyle's Customer Satisfaction score was rated the highest by customers who have used Senior Lifestyle's products/services for 5 to 10 Years, and the lowest by customers with 1 to 2 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Senior Lifestyle Customer Satisfaction Score by Industry
Senior Lifestyle's Customer Satisfaction score was rated the highest by Accounting industry customers, and the lowest by Professional Services industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
{
"title": "Senior Lifestyle Customer Satisfaction Score by Industry",
"text": "Senior Lifestyle's Customer Satisfaction score was rated the highest by Accounting industry customers, and the lowest by Professional Services industry customers.",
"bars": [
{
"label": "Accounting",
"groupId": 495,
"score": 50,
"stars": 0,
"csatScore": 50,
"text": "Senior Lifestyle's Customer Satisfaction score is rated by Accounting customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 50
},
{
"label": "Education",
"groupId": 515,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "Senior Lifestyle's Customer Satisfaction score is rated by Education customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Healthcare, Hospitals and Medicine",
"groupId": 522,
"score": 25,
"stars": 0,
"csatScore": 25,
"text": "Senior Lifestyle's Customer Satisfaction score is rated by Healthcare, Hospitals and Medicine customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 25
},
{
"label": "Professional Services",
"groupId": 549,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "Senior Lifestyle's Customer Satisfaction score is rated by Professional Services customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
}
]
}Senior Lifestyle Customer Service
1.7/5
Senior Lifestyle has an overall Customer Service score of 1.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Senior Lifestyle's overall Customer Service score rated by its users and customers.
About Senior Lifestyle's Customer Service
Address
303 E Wacker Dr, Chicago, IL 60601
Website
http://www.seniorlifestyle.com
Phone Number
(312) 673-4333
Senior Lifestyle's Social Links
Quick Insights into Senior Lifestyle Customer Service
Senior Lifestyle's Customer Service score was rated highest by customers from the Accounting industry, and rated lowest by Male customers.
Sign Up to unlock insights into how customers have ranked Senior Lifestyle's Customer Service score.
Ranked Senior Lifestyle Customer Service the Highest
Ranked Senior Lifestyle Customer Service the Lowest
Senior Lifestyle Customer Service Score by Gender
Female customers rated Senior Lifestyle's Customer Service score 0.1 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Senior Lifestyle.
Male
1.5/5
Female
1.6/5
Senior Lifestyle Customer Service Score by Ethnicity
Senior Lifestyle's Customer Service score was rated the highest by Caucasian customers, and the lowest by African American/Black customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Senior Lifestyle.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.6 | Caucasian | 1.6 |
African American/Black 1.5 | African American/Black | 1.5 |
Senior Lifestyle Customer Service Score by Age
Senior Lifestyle's Customer Service score was rated the highest by customers ages 66+, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Senior Lifestyle.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
56-60 1.5 | 56-60 | 1.5 |
61-65 1.5 | 61-65 | 1.5 |
66+ 2 | 66+ | 2 |
Senior Lifestyle Customer Service Score by Usage
Senior Lifestyle's Customer Service score was rated the highest by customers who have used Senior Lifestyle's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Senior Lifestyle Customer Service Score by Industry
Senior Lifestyle's Customer Service score was rated the highest by Accounting industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.
Senior Lifestyle as an Employer
Consumer vs. Employees
Senior Lifestyle scored a -74 for Net Promoter Score and a -37 for Employee Net Promoter Score. NPS gauges how likely a customer of Senior Lifestyle would recommend the brand to a friend. ENPS measures how likely Senior Lifestyle employees would recommend working at Senior Lifestyle to a friend.
Net Promoter Score
-74
NPS Score
| 8% | Promoters |
|---|---|
| 10% | Passive |
| 82% | Detractors |
Employee Net Promoter Score
-37
eNPS Score
| 28% | Promoters |
|---|---|
| 7% | Passive |
| 65% | Detractors |
