100
NPS
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Sensiba San Filippo
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About Sensiba San Filippo's Brand
Brand at a Glance
100%
Customer Loyalty
5/5
Product Quality
5/5
Pricing
5/5
Customer Service
Sensiba San Filippo NPS
Sensiba San Filippo's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether Sensiba San Filippo's customers would recommend using the product based on a scale of -100 to 100.
Sensiba San Filippo Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
Sensiba San Filippo NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2020 100 | Jul 2020 | 100 |
Mar 2022 100 | Mar 2022 | 100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Sensiba San Filippo Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Sensiba San Filippo users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Sensiba San Filippo Product Quality
5/5
Sensiba San Filippo has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Sensiba San Filippo's overall Product Quality score rated by its users and customers.
Sensiba San Filippo Product Information
Sensiba San Filippo’s product quality score is a 5 out of 5 as rated by its users and customers.
- Website
- http://ssfllp.com/
- Company Size
- 51-200 Employees
Industry
Accounting
Sensiba San Filippo Pricing
Sensiba San Filippo ROI & Value For Money
5/5
Sensiba San Filippo has a value for money and ROI score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Sensiba San Filippo's overall ROI score rated by its users and customers.
Sensiba San Filippo Customer Satisfaction (CSAT)
Sensiba San Filippo Customer Satisfaction (CSAT) Score
100 / 100
Sensiba San Filippo has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Sensiba San Filippo Customer Service
5/5
Sensiba San Filippo has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Sensiba San Filippo's overall Customer Service score rated by its users and customers.
About Sensiba San Filippo's Customer Service
Address
Pleasanton, CA 94588
Website
http://ssfllp.com/
Phone Number
925-271-8700
Sensiba San Filippo's Social Links
Sensiba San Filippo as an Employer
4.1/5
Sensiba San Filippo has a 4.1/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Sensiba San Filippo scored a 100 for Net Promoter Score and a 47 for Employee Net Promoter Score. NPS gauges how likely a customer of Sensiba San Filippo would recommend the brand to a friend. ENPS measures how likely Sensiba San Filippo employees would recommend working at Sensiba San Filippo to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
47
eNPS Score
| 67% | Promoters |
|---|---|
| 13% | Passive |
| 20% | Detractors |
