-10
NPS
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Sensor Tower
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About Sensor Tower's Brand
Sensor Tower equips publishers and marketers with the data and insights needed to master the mobile app ecosystem.
Brand at a Glance
63%
Customer Loyalty
3.5/5
Product Quality
3.3/5
Pricing
3.4/5
Customer Service
Sensor Tower NPS
Sensor Tower's Net Promoter Score (NPS) is a -10 with 40% Promoters, 10% Passives, and 50% Detractors. Net Promoter Score tracks whether Sensor Tower's customers would recommend using the product based on a scale of -100 to 100.
Sensor Tower Overall NPS
| 40% | Promoters |
|---|---|
| 10% | Passives |
| 50% | Detractors |
Sensor Tower NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2020 100 | Sep 2020 | 100 |
Mar 2021 50 | Mar 2021 | 50 |
Dec 2021 0 | Dec 2021 | 0 |
Apr 2022 -17 | Apr 2022 | -17 |
Oct 2022 13 | Oct 2022 | 13 |
Dec 2022 0 | Dec 2022 | 0 |
Feb 2025 -10 | Feb 2025 | -10 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Sensor Tower Customer Loyalty
63%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
63% of Sensor Tower users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Sensor Tower Product Quality
3.5/5
Sensor Tower has an overall Product Quality score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Sensor Tower's overall Product Quality score rated by its users and customers.
Sensor Tower Product Information
Sensor Tower’s product quality score is a 3.5 out of 5 as rated by its users and customers.
- Website
- http://sensortower.com
- Company Size
- 11-50 Employees
Industry
Tech
Mobile App
SaaS
Sensor Tower Pricing
Sensor Tower ROI & Value For Money
3.3/5
Sensor Tower has a value for money and ROI score of 3.3 out of 5 stars rated by its users and customers.
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Sensor Tower Customer Satisfaction (CSAT)
Sensor Tower Customer Satisfaction (CSAT) Score
40 / 100
Sensor Tower has an overall Customer Satisfaction score of 40 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
40%
Satisfied
0%
Neither Satisfied nor Dissatisfied
20%
Dissatisfied
0%
Very Dissatisfied
40%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Sensor Tower Customer Service
3.4/5
Sensor Tower has an overall Customer Service score of 3.4 out of 5 stars rated by its users and customers.
Sign Up to unlock Sensor Tower's overall Customer Service score rated by its users and customers.
About Sensor Tower's Customer Service
Address
San Francisco, CA
Website
http://sensortower.com
Phone Number
(888) 285-6786
Sensor Tower as an Employer
Consumer vs. Employees
Sensor Tower scored a -10 for Net Promoter Score and a -39 for Employee Net Promoter Score. NPS gauges how likely a customer of Sensor Tower would recommend the brand to a friend. ENPS measures how likely Sensor Tower employees would recommend working at Sensor Tower to a friend.
Net Promoter Score
-10
NPS Score
| 40% | Promoters |
|---|---|
| 10% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
-39
eNPS Score
| 24% | Promoters |
|---|---|
| 13% | Passive |
| 63% | Detractors |
