100
NPS
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Sensus Metering Systems
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About Sensus Metering Systems' Brand
Sensus Metering Systems engages in designing metering and automatic meter reading solutions for water, gas, electric, and heat utilities.
Brand at a Glance
100%
Customer Loyalty
4.5/5
Product Quality
4.7/5
Pricing
4.7/5
Customer Service
Sensus Metering Systems NPS
Sensus Metering Systems's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether Sensus Metering Systems's customers would recommend using the product based on a scale of -100 to 100.
Sensus Metering Systems Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
Sensus Metering Systems NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2023 100 | Nov 2023 | 100 |
Jun 2024 100 | Jun 2024 | 100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Sensus Metering Systems Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Sensus Metering Systems users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Sensus Metering Systems Product Quality
4.5/5
Sensus Metering Systems has an overall Product Quality score of 4.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Sensus Metering Systems' overall Product Quality score rated by its users and customers.
Sensus Metering Systems Product Information
Sensus Metering Systems’s product quality score is a 4.5 out of 5 as rated by its users and customers.
- Website
- http://www.sensus.com
- Company Size
- 5,001-10,000 Employees
Industry
Tech
Energy
Enterprise
SaaS
Sensus Metering Systems Pricing
Sensus Metering Systems ROI & Value For Money
4.7/5
Sensus Metering Systems has a value for money and ROI score of 4.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Sensus Metering Systems' overall ROI score rated by its users and customers.
Sensus Metering Systems Customer Satisfaction (CSAT)
Sensus Metering Systems Customer Satisfaction (CSAT) Score
100 / 100
Sensus Metering Systems has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Sensus Metering Systems Customer Service
4.7/5
Sensus Metering Systems has an overall Customer Service score of 4.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Sensus Metering Systems' overall Customer Service score rated by its users and customers.
About Sensus Metering Systems's Customer Service
Address
8601 Six Forks Road, Suite 700, Raleigh, NC
Website
http://www.sensus.com
Phone Number
919-845-4000
Sensus Metering Systems as an Employer
Consumer vs. Employees
Sensus Metering Systems scored a 100 for Net Promoter Score and a -20 for Employee Net Promoter Score. NPS gauges how likely a customer of Sensus Metering Systems would recommend the brand to a friend. ENPS measures how likely Sensus Metering Systems employees would recommend working at Sensus Metering Systems to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
-20
eNPS Score
| 20% | Promoters |
|---|---|
| 40% | Passive |
| 40% | Detractors |
