-31
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Sentara Healthcare
Marketing or Exec? Claim Your Free Account
About Sentara Healthcare's Brand
Brand at a Glance
64%
Customer Loyalty
2.6/5
Product Quality
2.3/5
Pricing
2.5/5
Customer Service
Sentara Healthcare CMO
Sentara Healthcare NPS
Sentara Healthcare's Net Promoter Score (NPS) is a -31 with 27% Promoters, 15% Passives, and 58% Detractors. Net Promoter Score tracks whether Sentara Healthcare's customers would recommend using the product based on a scale of -100 to 100.
Sentara Healthcare Overall NPS
| 27% | Promoters |
|---|---|
| 15% | Passives |
| 58% | Detractors |
Sentara Healthcare NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2024 -45 | Feb 2024 | -45 |
Mar 2024 -39 | Mar 2024 | -39 |
Apr 2024 -40 | Apr 2024 | -40 |
May 2024 -38 | May 2024 | -38 |
Jul 2024 -41 | Jul 2024 | -41 |
Oct 2024 -36 | Oct 2024 | -36 |
Nov 2024 -36 | Nov 2024 | -36 |
Jan 2025 -39 | Jan 2025 | -39 |
Jun 2025 -35 | Jun 2025 | -35 |
Aug 2025 -31 | Aug 2025 | -31 |
Oct 2025 -30 | Oct 2025 | -30 |
Dec 2025 -32 | Dec 2025 | -32 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Sentara Healthcare NPS by Gender
Female customers rated Sentara Healthcare's NPS 32 points higher than Male customers.
Male
-58
Sentara Healthcare's NPS was rated -58 by Male customers on Comparably.
17%
Promoters
8%
Passives
75%
Detractors
Female
-26
Sentara Healthcare's NPS was rated -26 by Female customers on Comparably.
27%
Promoters
20%
Passives
53%
Detractors
Sentara Healthcare NPS by Ethnicity
Sentara Healthcare's NPS was rated the highest by Caucasian customers, and the lowest by Other customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -25 | Caucasian | -25 |
African American/Black -100 | African American/Black | -100 |
Other -100 | Other | -100 |
Sentara Healthcare NPS by Age
Sentara Healthcare's NPS was rated the highest by customers ages 66+, and the lowest by customers ages 61-65.
Sentara Healthcare NPS by Usage
Sentara Healthcare's NPS was rated the highest by customers who have used Sentara Healthcare's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -100 | Less than 1 Year | -100 |
1 to 2 Years -51 | 1 to 2 Years | -51 |
5 to 10 Years 0 | 5 to 10 Years | 0 |
Over 10 Years -20 | Over 10 Years | -20 |
Sentara Healthcare Customer Reviews
Out of the 6 Sentara Healthcare customer reviews 4 were positive and 2 were constructive. Sentara Healthcare customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
All Reviews
Positive Reviews
Constructive Reviews
Sentara Healthcare Customer Loyalty
64%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
64% of Sentara Healthcare users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Sentara Healthcare Customer Loyalty Score by Gender
Female customers rated Sentara Healthcare's Customer Loyalty score 19% higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Sentara Healthcare.
Male
55%
Yes
Female
74%
Yes
Sentara Healthcare Customer Loyalty Score by Ethnicity
Sentara Healthcare's Customer Loyalty score was rated the highest by Caucasian customers, and the lowest by Other customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Sentara Healthcare.
89
out of 100
Caucasian
10
out of 100
African American/Black
10
out of 100
Other
Sentara Healthcare Customer Loyalty Score by Age
Sentara Healthcare's Customer Loyalty score was rated the highest by customers ages 66+, and the lowest by customers ages 31-35.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Sentara Healthcare.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
31-35 40% | 31-35 | 40% |
51-55 70% | 51-55 | 70% |
61-65 55% | 61-65 | 55% |
66+ 80% | 66+ | 80% |
Sentara Healthcare Customer Loyalty Score by Usage
Sentara Healthcare's Customer Loyalty score was rated the highest by customers who have used Sentara Healthcare's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Sentara Healthcare Customer Loyalty Score by Industry
Sentara Healthcare's Customer Loyalty score was rated the highest by Education industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Sentara Healthcare Product Quality
2.6/5
Sentara Healthcare has an overall Product Quality score of 2.6 out of 5 stars rated by its users and customers.
Sign Up to unlock Sentara Healthcare's overall Product Quality score rated by its users and customers.
Sentara Healthcare Product Information
Sentara Healthcare’s product quality score is a 2.6 out of 5 as rated by its users and customers. Reviewers from the Education industry rated Sentara Healthcare's product the highest. Reviewers from the Healthcare, Hospitals and Medicine industry rated Sentara Healthcare the lowest at 1.6.
- Website
- http://www.sentara.com
- Company Size
- 10,000+ Employees
Industry
Non-Profit
Healthcare
Quick Insights into Sentara Healthcare Product Quality
Sentara Healthcare's Product Quality score was rated highest by customers from the Education industry, and rated lowest by Other customers.
Sign Up to unlock insights into how customers have ranked Sentara Healthcare's Product Quality.
Ranked Sentara Healthcare Product Quality the Highest
Ranked Sentara Healthcare Product Quality the Lowest
Sentara Healthcare Product Quality Score by Gender
Female customers rated Sentara Healthcare's Product Quality score 0.3 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Sentara Healthcare.
Male
2/5
Female
2.3/5
Sentara Healthcare Product Quality Score by Ethnicity
Sentara Healthcare's Product Quality score was rated the highest by Caucasian customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Sentara Healthcare.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.6 | Caucasian | 2.6 |
African American/Black 1.5 | African American/Black | 1.5 |
Other 1.5 | Other | 1.5 |
Sentara Healthcare Product Quality Score by Age
Sentara Healthcare's Product Quality score was rated the highest by customers ages 66+, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Sentara Healthcare.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
31-35 1.5 | 31-35 | 1.5 |
51-55 2.3 | 51-55 | 2.3 |
61-65 1.5 | 61-65 | 1.5 |
66+ 3.1 | 66+ | 3.1 |
Sentara Healthcare Product Quality Score by Usage
Sentara Healthcare's Product Quality score was rated the highest by customers who have used Sentara Healthcare's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Sentara Healthcare Product Quality Score by Industry
Sentara Healthcare's Product Quality score was rated the highest by Education industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
Sentara Healthcare Pricing
Sentara Healthcare ROI & Value For Money
2.3/5
Sentara Healthcare has a value for money and ROI score of 2.3 out of 5 stars rated by its users and customers.
Sign Up to unlock Sentara Healthcare's overall ROI score rated by its users and customers.
Sentara Healthcare Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Education industry. The users from the Healthcare, Hospitals and Medicine industry think that they had the lowest ROI from Sentara Healthcare.
Quick Insights into Sentara Healthcare ROI
Sentara Healthcare's ROI score was rated highest by customers from the Education industry, and rated lowest by Other customers.
Sign Up to unlock insights into how customers have ranked Sentara Healthcare's ROI score.
Ranked Sentara Healthcare ROI the Highest
Ranked Sentara Healthcare ROI the Lowest
Sentara Healthcare ROI Score by Gender
Female customers rated Sentara Healthcare's ROI score 0.1 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Sentara Healthcare.
Male
1.9/5
Female
2/5
Sentara Healthcare ROI Score by Ethnicity
Sentara Healthcare's ROI score was rated the highest by Caucasian customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Sentara Healthcare.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.4 | Caucasian | 2.4 |
African American/Black 1.5 | African American/Black | 1.5 |
Other 1.5 | Other | 1.5 |
Sentara Healthcare ROI Score by Age
Sentara Healthcare's ROI score was rated the highest by customers ages 66+, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Sentara Healthcare.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
31-35 1.5 | 31-35 | 1.5 |
51-55 2 | 51-55 | 2 |
61-65 1.5 | 61-65 | 1.5 |
66+ 2.8 | 66+ | 2.8 |
Sentara Healthcare ROI Score by Usage
Sentara Healthcare's ROI score was rated the highest by customers who have used Sentara Healthcare's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Sentara Healthcare ROI Score by Industry
Sentara Healthcare's ROI score was rated the highest by Education industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
Sentara Healthcare Customer Satisfaction (CSAT)
Sentara Healthcare Customer Satisfaction (CSAT) Score
35 / 100
Sentara Healthcare has an overall Customer Satisfaction score of 35 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
21%
Satisfied
14%
Neither Satisfied nor Dissatisfied
12%
Dissatisfied
10%
Very Dissatisfied
43%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Sentara Healthcare Customer Satisfaction
Sentara Healthcare's Customer Satisfaction score was rated highest by customers from the Education industry, and rated lowest by Other customers.
Sign Up to unlock insights into how customers have ranked Sentara Healthcare's Customer Satisfaction.
Ranked Sentara Healthcare Customer Satisfaction the Highest
Ranked Sentara Healthcare Customer Satisfaction the Lowest
Sentara Healthcare Customer Satisfaction Score by Gender
Female customers rated Sentara Healthcare's Customer Satisfaction score 15 points higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Sentara Healthcare.
28 / 100
MaleVery Satisfied | 10% | |
|---|---|---|
Satisfied | 18% | |
Neither Satisfied nor Dissatisfied | 9% | |
Dissatisfied | 18% | |
Very Dissatisfied | 45% |
43 / 100
FemaleVery Satisfied | 14% | |
|---|---|---|
Satisfied | 29% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 57% |
Sentara Healthcare Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Sentara Healthcare's Customer Satisfaction (CSAT) score was rated 44% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Sentara Healthcare.
44 / 100
Very Satisfied
19%
Satisfied
25%
Neither Satisfied nor Dissatisfied
6%
Dissatisfied
6%
Very Dissatisfied
44%
CSAT according to African American/Black
Sentara Healthcare's Customer Satisfaction (CSAT) score was rated 0% according to African American/Black users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Sentara Healthcare.
0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
33%
Very Dissatisfied
67%
CSAT according to Other
Sentara Healthcare's Customer Satisfaction (CSAT) score was rated 0% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Sentara Healthcare.
0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
Sentara Healthcare Customer Satisfaction Score by Age
Sentara Healthcare's Customer Satisfaction score was rated the highest by customers ages 66+, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Sentara Healthcare.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 31-35 | 0% | |||||||||||||||
| 51-55 | 33% | |||||||||||||||
| 61-65 | 0% | |||||||||||||||
| 66+ | 56% |
Sentara Healthcare Customer Satisfaction Score by Usage
Sentara Healthcare's Customer Satisfaction score was rated the highest by customers who have used Sentara Healthcare's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Sentara Healthcare Customer Satisfaction Score by Industry
Sentara Healthcare's Customer Satisfaction score was rated the highest by Education industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
{
"title": "Sentara Healthcare Customer Satisfaction Score by Industry",
"text": "Sentara Healthcare's Customer Satisfaction score was rated the highest by Education industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.",
"bars": [
{
"label": "Education",
"groupId": 515,
"score": 100,
"stars": 0,
"csatScore": 100,
"text": "Sentara Healthcare's Customer Satisfaction score is rated by Education customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 100
},
{
"label": "Healthcare, Hospitals and Medicine",
"groupId": 522,
"score": 20,
"stars": 0,
"csatScore": 20,
"text": "Sentara Healthcare's Customer Satisfaction score is rated by Healthcare, Hospitals and Medicine customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 20
}
]
}Sentara Healthcare Customer Service
2.5/5
Sentara Healthcare has an overall Customer Service score of 2.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Sentara Healthcare's overall Customer Service score rated by its users and customers.
About Sentara Healthcare's Customer Service
Address
1300 Sentara Park, Virginia Beach, VA 23464
Website
http://www.sentara.com
Quick Insights into Sentara Healthcare Customer Service
Sentara Healthcare's Customer Service score was rated highest by customers from the Education industry, and rated lowest by Other customers.
Sign Up to unlock insights into how customers have ranked Sentara Healthcare's Customer Service score.
Ranked Sentara Healthcare Customer Service the Highest
Ranked Sentara Healthcare Customer Service the Lowest
Sentara Healthcare Customer Service Score by Gender
Female customers rated Sentara Healthcare's Customer Service score 0.4 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Sentara Healthcare.
Male
1.9/5
Female
2.3/5
Sentara Healthcare Customer Service Score by Ethnicity
Sentara Healthcare's Customer Service score was rated the highest by Caucasian customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Sentara Healthcare.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.6 | Caucasian | 2.6 |
African American/Black 1.5 | African American/Black | 1.5 |
Other 1.5 | Other | 1.5 |
Sentara Healthcare Customer Service Score by Age
Sentara Healthcare's Customer Service score was rated the highest by customers ages 66+, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Sentara Healthcare.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
31-35 1.5 | 31-35 | 1.5 |
51-55 2.1 | 51-55 | 2.1 |
61-65 1.5 | 61-65 | 1.5 |
66+ 3 | 66+ | 3 |
Sentara Healthcare Customer Service Score by Usage
Sentara Healthcare's Customer Service score was rated the highest by customers who have used Sentara Healthcare's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Sentara Healthcare Customer Service Score by Industry
Sentara Healthcare's Customer Service score was rated the highest by Education industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.
Sentara Healthcare as an Employer
2.9/5
Sentara Healthcare has a 2.9/5 stars for its overall company culture rated by their employees
bottom
30%
Consumer vs. Employees
Sentara Healthcare scored a -31 for Net Promoter Score and a -15 for Employee Net Promoter Score. NPS gauges how likely a customer of Sentara Healthcare would recommend the brand to a friend. ENPS measures how likely Sentara Healthcare employees would recommend working at Sentara Healthcare to a friend.
Net Promoter Score
-31
NPS Score
| 27% | Promoters |
|---|---|
| 15% | Passive |
| 58% | Detractors |
Employee Net Promoter Score
-15
eNPS Score
| 32% | Promoters |
|---|---|
| 21% | Passive |
| 47% | Detractors |
