50
NPS
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Sentera
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About Sentera's Brand
A Minneapolis-based drone, sensor, and software company.
Brand at a Glance
85%
Customer Loyalty
3.7/5
Product Quality
3.8/5
Pricing
3.5/5
Customer Service
Sentera NPS
Sentera's Net Promoter Score (NPS) is a 50 with 75% Promoters, 0% Passives, and 25% Detractors. Net Promoter Score tracks whether Sentera's customers would recommend using the product based on a scale of -100 to 100.
Sentera Overall NPS
| 75% | Promoters |
|---|---|
| 0% | Passives |
| 25% | Detractors |
Sentera NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2020 0 | Dec 2020 | 0 |
Feb 2021 33 | Feb 2021 | 33 |
Oct 2021 50 | Oct 2021 | 50 |
May 2022 20 | May 2022 | 20 |
Jun 2022 33 | Jun 2022 | 33 |
Oct 2022 43 | Oct 2022 | 43 |
Dec 2023 50 | Dec 2023 | 50 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Sentera Customer Loyalty
85%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
85% of Sentera users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Sentera Product Quality
3.7/5
Sentera has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Sentera's overall Product Quality score rated by its users and customers.
Sentera Product Information
Sentera’s product quality score is a 3.7 out of 5 as rated by its users and customers.
- Website
- https://sentera.com
- Company Size
- 11-50 Employees
Industry
Tech
AI, Big Data and Analytics
Analytics
Enterprise
Sentera Pricing
Sentera ROI & Value For Money
3.8/5
Sentera has a value for money and ROI score of 3.8 out of 5 stars rated by its users and customers.
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Sentera Customer Satisfaction (CSAT)
Sentera Customer Satisfaction (CSAT) Score
75 / 100
Sentera has an overall Customer Satisfaction score of 75 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
25%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
25%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Sentera Customer Service
3.5/5
Sentera has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
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About Sentera's Customer Service
Address
6636 Cedar Avenue South, Suite 250, Minneapolis, MN 55423
Website
https://sentera.com
Phone Number
+84 7368372
Sentera as an Employer
2.9/5
Sentera has a 2.9/5 stars for its overall company culture rated by their employees
bottom
15%
Consumer vs. Employees
Sentera scored a 50 for Net Promoter Score and a -28 for Employee Net Promoter Score. NPS gauges how likely a customer of Sentera would recommend the brand to a friend. ENPS measures how likely Sentera employees would recommend working at Sentera to a friend.
Net Promoter Score
50
NPS Score
| 75% | Promoters |
|---|---|
| 0% | Passive |
| 25% | Detractors |
Employee Net Promoter Score
-28
eNPS Score
| 36% | Promoters |
|---|---|
| 0% | Passive |
| 64% | Detractors |
