100
NPS
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SEO Impact
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About SEO Impact's Brand
SEO Impact is a digital marketing agency specializing in high-performance Web Development and SEO strategies for Shopify, WooCommerce, and WordPress.
Brand at a Glance
100%
Customer Loyalty
5/5
Product Quality
5/5
Pricing
5/5
Customer Service
SEO Impact NPS
SEO Impact's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether SEO Impact's customers would recommend using the product based on a scale of -100 to 100.
SEO Impact Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
SEO Impact NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2024 100 | Aug 2024 | 100 |
Oct 2024 100 | Oct 2024 | 100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
SEO Impact Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of SEO Impact users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
SEO Impact Product Quality
5/5
SEO Impact has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock SEO Impact's overall Product Quality score rated by its users and customers.
SEO Impact Product Information
SEO Impact’s product quality score is a 5 out of 5 as rated by its users and customers.
- Website
- https://seoimpact.co.uk
- Company Size
- 1-10 Employees
Industry
Marketing, Advertising and Research
SEO Impact Pricing
SEO Impact ROI & Value For Money
5/5
SEO Impact has a value for money and ROI score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock SEO Impact's overall ROI score rated by its users and customers.
SEO Impact Customer Satisfaction (CSAT)
SEO Impact Customer Satisfaction (CSAT) Score
50 / 100
SEO Impact has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
0%
Neither Satisfied nor Dissatisfied
50%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
SEO Impact Customer Service
5/5
SEO Impact has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock SEO Impact's overall Customer Service score rated by its users and customers.
About SEO Impact's Customer Service
Address
60 Laurel Grove, BT34 1TP United Kingdom
Website
https://seoimpact.co.uk
Phone Number
+447428446686
SEO Impact's Social Links
Consumer vs. Employees
SEO Impact scored a 100 for both Net Promoter Score and Employee Net Promoter Score. NPS gauges how likely a customer of SEO Impact would recommend the brand to a friend. ENPS measures how likely SEO Impact employees would recommend working at SEO Impact to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
100
eNPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
