-100
NPS
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Sequel Youth and Family Services
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About Sequel Youth and Family Services' Brand
Sequel Youth and Family Services develops and operates programs for people with behavioral, emotional and physical challenges.
Brand at a Glance
38%
Customer Loyalty
1.9/5
Product Quality
1.9/5
Pricing
1.9/5
Customer Service
Sequel Youth and Family Services CMO
Sequel Youth and Family Services NPS
Sequel Youth and Family Services's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether Sequel Youth and Family Services's customers would recommend using the product based on a scale of -100 to 100.
Sequel Youth and Family Services Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
Sequel Youth and Family Services NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2020 -100 | Jun 2020 | -100 |
Sep 2021 -100 | Sep 2021 | -100 |
Jul 2025 -100 | Jul 2025 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Sequel Youth and Family Services Customer Loyalty
38%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
38% of Sequel Youth and Family Services users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Sequel Youth and Family Services Product Quality
1.9/5
Sequel Youth and Family Services has an overall Product Quality score of 1.9 out of 5 stars rated by its users and customers.
Sign Up to unlock Sequel Youth and Family Services' overall Product Quality score rated by its users and customers.
Sequel Youth and Family Services Product Information
Sequel Youth and Family Services’s product quality score is a 1.9 out of 5 as rated by its users and customers.
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Consumer Services
Sequel Youth and Family Services Pricing
Sequel Youth and Family Services ROI & Value For Money
1.9/5
Sequel Youth and Family Services has a value for money and ROI score of 1.9 out of 5 stars rated by its users and customers.
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Sequel Youth and Family Services Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Sequel Youth and Family Services Customer Service
1.9/5
Sequel Youth and Family Services has an overall Customer Service score of 1.9 out of 5 stars rated by its users and customers.
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About Sequel Youth and Family Services's Customer Service
Address
1131 Eagletree Lane, Huntsville, AL
Website
http://sequelyouthservices.com
Phone Number
256-880-3339
Sequel Youth and Family Services as an Employer
2.4/5
Sequel Youth and Family Services has a 2.4/5 stars for its overall company culture rated by their employees
bottom
30%
CEO of Sequel Youth and Family Services
In the Bottom 30% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Sequel Youth and Family Services scored a -100 for Net Promoter Score and a -54 for Employee Net Promoter Score. NPS gauges how likely a customer of Sequel Youth and Family Services would recommend the brand to a friend. ENPS measures how likely Sequel Youth and Family Services employees would recommend working at Sequel Youth and Family Services to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
-54
eNPS Score
| 17% | Promoters |
|---|---|
| 12% | Passive |
| 71% | Detractors |
