31
NPS
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Sequoia Capital
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About Sequoia Capital's Brand
"Sequoia is a VC firm focused on energy, financial, enterprise, healthcare, internet, and mobile startups."
Brand at a Glance
89%
Customer Loyalty
3.5/5
Product Quality
3.8/5
Pricing
3.8/5
Customer Service
Sequoia Capital NPS
Sequoia Capital's Net Promoter Score (NPS) is a 31 with 55% Promoters, 21% Passives, and 24% Detractors. Net Promoter Score tracks whether Sequoia Capital's customers would recommend using the product based on a scale of -100 to 100.
Sequoia Capital Overall NPS
| 55% | Promoters |
|---|---|
| 21% | Passives |
| 24% | Detractors |
Sequoia Capital NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2022 34 | Jan 2022 | 34 |
Mar 2022 38 | Mar 2022 | 38 |
Apr 2022 31 | Apr 2022 | 31 |
Jun 2022 35 | Jun 2022 | 35 |
Oct 2022 38 | Oct 2022 | 38 |
Dec 2022 31 | Dec 2022 | 31 |
Feb 2023 37 | Feb 2023 | 37 |
Mar 2023 40 | Mar 2023 | 40 |
May 2023 34 | May 2023 | 34 |
Mar 2024 37 | Mar 2024 | 37 |
Nov 2024 36 | Nov 2024 | 36 |
Feb 2025 31 | Feb 2025 | 31 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Sequoia Capital Customer Loyalty
89%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
89% of Sequoia Capital users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Sequoia Capital Product Quality
3.5/5
Sequoia Capital has an overall Product Quality score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Sequoia Capital's overall Product Quality score rated by its users and customers.
Sequoia Capital Product Information
Sequoia Capital’s product quality score is a 3.5 out of 5 as rated by its users and customers.
- Website
- http://sequoiacap.com
- Company Size
- 51-200 Employees
Industry
Tech
Venture Capital & Private Equity
Sequoia Capital Pricing
Sequoia Capital ROI & Value For Money
3.8/5
Sequoia Capital has a value for money and ROI score of 3.8 out of 5 stars rated by its users and customers.
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Sequoia Capital Customer Satisfaction (CSAT)
Sequoia Capital Customer Satisfaction (CSAT) Score
76 / 100
Sequoia Capital has an overall Customer Satisfaction score of 76 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
25%
Satisfied
51%
Neither Satisfied nor Dissatisfied
8%
Dissatisfied
8%
Very Dissatisfied
8%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Sequoia Capital Customer Service
3.8/5
Sequoia Capital has an overall Customer Service score of 3.8 out of 5 stars rated by its users and customers.
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About Sequoia Capital's Customer Service
Address
3000 Sand Hill Road, 4-250, Menlo Park, CA 94025
Website
http://sequoiacap.com
Sequoia Capital as an Employer
3.8/5
Sequoia Capital has a 3.8/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Sequoia Capital scored a 31 for Net Promoter Score and a 15 for Employee Net Promoter Score. NPS gauges how likely a customer of Sequoia Capital would recommend the brand to a friend. ENPS measures how likely Sequoia Capital employees would recommend working at Sequoia Capital to a friend.
Net Promoter Score
31
NPS Score
| 55% | Promoters |
|---|---|
| 21% | Passive |
| 24% | Detractors |
Employee Net Promoter Score
15
eNPS Score
| 47% | Promoters |
|---|---|
| 21% | Passive |
| 32% | Detractors |
