23
NPS
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Sequoia Consulting Group
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About Sequoia Consulting Group's Brand
Brand at a Glance
69%
Customer Loyalty
3.6/5
Product Quality
3.5/5
Pricing
3.6/5
Customer Service
Sequoia Consulting Group NPS
Sequoia Consulting Group's Net Promoter Score (NPS) is a 23 with 56% Promoters, 11% Passives, and 33% Detractors. Net Promoter Score tracks whether Sequoia Consulting Group's customers would recommend using the product based on a scale of -100 to 100.
Sequoia Consulting Group Overall NPS
| 56% | Promoters |
|---|---|
| 11% | Passives |
| 33% | Detractors |
Sequoia Consulting Group NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2022 -100 | Feb 2022 | -100 |
May 2022 0 | May 2022 | 0 |
Aug 2022 33 | Aug 2022 | 33 |
Oct 2022 50 | Oct 2022 | 50 |
Dec 2022 20 | Dec 2022 | 20 |
Jan 2023 0 | Jan 2023 | 0 |
Oct 2023 15 | Oct 2023 | 15 |
Nov 2023 25 | Nov 2023 | 25 |
Oct 2024 22 | Oct 2024 | 22 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Sequoia Consulting Group NPS by Gender
Sequoia Consulting Group's NPS was rated 0 by Male customers on Comparably.
Male
0
Sequoia Consulting Group's NPS was rated by Male customers on Comparably.
33%
Promoters
34%
Passives
33%
Detractors
Female
N/A
Sequoia Consulting Group's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Sequoia Consulting Group Customer Loyalty
69%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
69% of Sequoia Consulting Group users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Sequoia Consulting Group Customer Loyalty Score by Gender
Sequoia Consulting Group's Customer Loyalty score was rated 70 by Male customers on Comparably.
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Male
70%
Yes
Female
N/A
Yes
Sequoia Consulting Group Product Quality
3.6/5
Sequoia Consulting Group has an overall Product Quality score of 3.6 out of 5 stars rated by its users and customers.
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Sequoia Consulting Group Product Information
Sequoia Consulting Group’s product quality score is a 3.6 out of 5 as rated by its users and customers.
- Company Size
- 201-500 Employees
Quick Insights into Sequoia Consulting Group Product Quality
Sequoia Consulting Group's Product Quality score was rated highest by Male customers.
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Ranked Sequoia Consulting Group Product Quality the Highest
Sequoia Consulting Group Product Quality Score by Gender
Sequoia Consulting Group's Product Quality score was rated 3.1 by Male customers on Comparably.
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Male
3.1/5
Female
N/A
Sequoia Consulting Group Pricing
Sequoia Consulting Group ROI & Value For Money
3.5/5
Sequoia Consulting Group has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
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Quick Insights into Sequoia Consulting Group ROI
Sequoia Consulting Group's ROI score was rated highest by Male customers.
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Ranked Sequoia Consulting Group ROI the Highest
Sequoia Consulting Group ROI Score by Gender
Sequoia Consulting Group's ROI score was rated 2.8 by Male customers on Comparably.
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Male
2.8/5
Female
N/A
Sequoia Consulting Group Customer Satisfaction (CSAT)
Sequoia Consulting Group Customer Satisfaction (CSAT) Score
88 / 100
Sequoia Consulting Group has an overall Customer Satisfaction score of 88 rated by its users and customers.
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Very Satisfied
63%
Satisfied
25%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
12%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Sequoia Consulting Group Customer Satisfaction
Sequoia Consulting Group's Customer Satisfaction score was rated highest by Male customers.
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Ranked Sequoia Consulting Group Customer Satisfaction the Highest
Sequoia Consulting Group Customer Satisfaction Score by Gender
Sequoia Consulting Group's Customer Satisfaction score was rated 67 by Male customers on Comparably.
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67 / 100
MaleVery Satisfied | 34% | |
|---|---|---|
Satisfied | 33% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 33% |
Sequoia Consulting Group Customer Service
3.6/5
Sequoia Consulting Group has an overall Customer Service score of 3.6 out of 5 stars rated by its users and customers.
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Quick Insights into Sequoia Consulting Group Customer Service
Sequoia Consulting Group's Customer Service score was rated highest by Male customers.
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Ranked Sequoia Consulting Group Customer Service the Highest
Sequoia Consulting Group Customer Service Score by Gender
Sequoia Consulting Group's Customer Service score was rated 3.1 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Sequoia Consulting Group.
Male
3.1/5
Female
N/A
Sequoia Consulting Group as an Employer
4.2/5
Sequoia Consulting Group has a 4.2/5 stars for its overall company culture rated by their employees
top
15%
Consumer vs. Employees
Sequoia Consulting Group scored a 23 for Net Promoter Score and a 12 for Employee Net Promoter Score. NPS gauges how likely a customer of Sequoia Consulting Group would recommend the brand to a friend. ENPS measures how likely Sequoia Consulting Group employees would recommend working at Sequoia Consulting Group to a friend.
Net Promoter Score
23
NPS Score
| 56% | Promoters |
|---|---|
| 11% | Passive |
| 33% | Detractors |
Employee Net Promoter Score
12
eNPS Score
| 47% | Promoters |
|---|---|
| 18% | Passive |
| 35% | Detractors |
