100
NPS
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Sequoia Financial
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About Sequoia Financial's Brand
RAV Financial provides comprehensive financial planning and wealth management services.
Brand at a Glance
100%
Customer Loyalty
5/5
Product Quality
5/5
Pricing
5/5
Customer Service
Sequoia Financial NPS
Sequoia Financial's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether Sequoia Financial's customers would recommend using the product based on a scale of -100 to 100.
Sequoia Financial Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
Sequoia Financial NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2022 100 | Oct 2022 | 100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Sequoia Financial Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Sequoia Financial users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Sequoia Financial Product Quality
5/5
Sequoia Financial has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Sequoia Financial's overall Product Quality score rated by its users and customers.
Sequoia Financial Product Information
Sequoia Financial’s product quality score is a 5 out of 5 as rated by its users and customers.
- Company Size
- 11-50 Employees
Industry
Tech
FinTech
Sequoia Financial Pricing
Sequoia Financial ROI & Value For Money
5/5
Sequoia Financial has a value for money and ROI score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Sequoia Financial's overall ROI score rated by its users and customers.
Sequoia Financial Customer Satisfaction (CSAT)
Sequoia Financial Customer Satisfaction (CSAT) Score
100 / 100
Sequoia Financial has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Sequoia Financial Customer Service
5/5
Sequoia Financial has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Sequoia Financial's overall Customer Service score rated by its users and customers.
About Sequoia Financial's Customer Service
Address
3500 Embassy Parkway, Akron, OH 44333
Website
http://www.sequoia-financial.com
Phone Number
216-774-1240
