100
NPS
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Sertifi
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About Sertifi's Brand
Sertifi provides an e-contracting solution that enables organizations to deliver and execute contracts electronically.
Brand at a Glance
4.1/5
Product Quality
5/5
Pricing
5/5
Customer Service
Sertifi NPS
Sertifi's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether Sertifi's customers would recommend using the product based on a scale of -100 to 100.
Sertifi Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
Sertifi NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 100 | Aug 2020 | 100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Sertifi Product Quality
4.1/5
Sertifi has an overall Product Quality score of 4.1 out of 5 stars rated by its users and customers.
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Sertifi Product Information
Sertifi serves markets in the United States, Asia, China, Europe, Middle-East and Africa, Australia, Canada, India, United Kingdom, and Latin America. Sertifi supports Web devices and offers products for small, medium, and large sized businesses.
Sertifi’s product quality score is a 4.1 out of 5 as rated by its users and customers.
- Website
- http://www.sertifi.com
- Company Size
- 11-50 Employees
Industry
Tech
SaaS
Languages Supported
English
Product Type
Shopping Cart Software
Contract Management Software
PCI Compliance Software
Electronic Signature Software
Sertifi Pricing
Sertifi ROI & Value For Money
5/5
Sertifi has a value for money and ROI score of 5 out of 5 stars rated by its users and customers.
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Sertifi Pricing Plans
Sertifi has a pricing structure that accommodates small, medium, and large businesses.
Who Uses Sertifi?
Small Businesses
Medium Businesses
Large Enterprises
Sertifi Customer Service
5/5
Sertifi has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
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About Sertifi's Customer Service
Address
325 W Huron St. Suite 207, Chicago, IL
Website
http://www.sertifi.com
Consumer vs. Employees
Sertifi scored a 100 for Net Promoter Score and a 50 for Employee Net Promoter Score. NPS gauges how likely a customer of Sertifi would recommend the brand to a friend. ENPS measures how likely Sertifi employees would recommend working at Sertifi to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
50
eNPS Score
| 50% | Promoters |
|---|---|
| 50% | Passive |
| 0% | Detractors |
