0
NPS
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Servair
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About Servair's Brand
Provider of airline catering and cleaning services. The company offers airline catering, cabin cleaning, on-board sales, newspaper handling and other airport services.
Brand at a Glance
100%
Customer Loyalty
4/5
Product Quality
4/5
Pricing
5/5
Customer Service
Servair NPS
Servair's Net Promoter Score (NPS) is a 0 with 0% Promoters, 100% Passives, and 0% Detractors. Net Promoter Score tracks whether Servair's customers would recommend using the product based on a scale of -100 to 100.
Servair Overall NPS
| 0% | Promoters |
|---|---|
| 100% | Passives |
| 0% | Detractors |
Servair NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2022 0 | Aug 2022 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Servair Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Servair users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Servair Product Quality
4/5
Servair has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock Servair's overall Product Quality score rated by its users and customers.
Servair Product Information
Servair’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- www.servair.fr
- Company Size
- 1,001-5,000 Employees
Servair Pricing
Servair ROI & Value For Money
4/5
Servair has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock Servair's overall ROI score rated by its users and customers.
Servair Customer Satisfaction (CSAT)
Servair Customer Satisfaction (CSAT) Score
100 / 100
Servair has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
100%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Servair Customer Service
5/5
Servair has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Servair's overall Customer Service score rated by its users and customers.
About Servair's Customer Service
Address
10-14, rue de Rome, BP 19701, Tremblay-en-France, 95726
Website
www.servair.fr
