-45
NPS
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Service Corporation International
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About Service Corporation International's Brand
"SCI is a provider of death care products and services, with a network of funeral homes and cemeteries."
Brand at a Glance
63%
Customer Loyalty
2/5
Product Quality
1.8/5
Pricing
1.9/5
Customer Service
Service Corporation International CMO
Service Corporation International NPS
Service Corporation International's Net Promoter Score (NPS) is a -45 with 20% Promoters, 15% Passives, and 65% Detractors. Net Promoter Score tracks whether Service Corporation International's customers would recommend using the product based on a scale of -100 to 100.
Service Corporation International Overall NPS
| 20% | Promoters |
|---|---|
| 15% | Passives |
| 65% | Detractors |
Service Corporation International NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2022 -43 | Dec 2022 | -43 |
Jan 2023 -55 | Jan 2023 | -55 |
Feb 2023 -40 | Feb 2023 | -40 |
May 2023 -36 | May 2023 | -36 |
Oct 2023 -41 | Oct 2023 | -41 |
Jan 2024 -46 | Jan 2024 | -46 |
Feb 2024 -43 | Feb 2024 | -43 |
Mar 2024 -37 | Mar 2024 | -37 |
May 2024 -42 | May 2024 | -42 |
Aug 2024 -39 | Aug 2024 | -39 |
Feb 2025 -42 | Feb 2025 | -42 |
Aug 2025 -45 | Aug 2025 | -45 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Service Corporation International NPS by Gender
Service Corporation International's NPS was rated -100 by Female customers on Comparably.
Female
-100
Service Corporation International's NPS was rated -100 by Female customers on Comparably.
0%
Promoters
0%
Passives
100%
Detractors
Male
N/A
Service Corporation International's NPS is not yet rated by Male customers.
0%
Promoters
0%
Passives
0%
Detractors
Service Corporation International NPS by Usage
Service Corporation International's NPS was rated -100 points by customers who have used Service Corporation International's products/services for Over 10 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Over 10 Years -100 | Over 10 Years | -100 |
Service Corporation International Customer Reviews
Out of the 2 Service Corporation International customer reviews 0 were positive and 2 were constructive. Service Corporation International customer reviews reflect that all customers expect a better service or product from the company and believe there is room for improvement.
Service Corporation International Customer Loyalty
63%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
63% of Service Corporation International users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Service Corporation International Customer Loyalty Score by Gender
Service Corporation International's Customer Loyalty score was rated 100 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Service Corporation International.
Female
100%
Yes
Male
N/A
Yes
Service Corporation International Customer Loyalty Score by Usage
Service Corporation International's Customer Loyalty score was rated 100% by customers who have used Service Corporation International's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Service Corporation International Product Quality
2/5
Service Corporation International has an overall Product Quality score of 2 out of 5 stars rated by its users and customers.
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Service Corporation International Product Information
Service Corporation International’s product quality score is a 2 out of 5 as rated by its users and customers.
- Website
- http://www.sci-corp.com/
- Company Size
- 10,000+ Employees
Industry
Tech
Consumer Services
Quick Insights into Service Corporation International Product Quality
Service Corporation International's Product Quality score was rated highest by Female customers.
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Ranked Service Corporation International Product Quality the Highest
Service Corporation International Product Quality Score by Gender
Service Corporation International's Product Quality score was rated 1.5 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Service Corporation International.
Female
1.5/5
Male
N/A
Service Corporation International Product Quality Score by Usage
Service Corporation International's Product Quality score was rated 1.5 stars by customers who have used Service Corporation International's products/services for Over 10 Years.
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Service Corporation International Pricing
Service Corporation International ROI & Value For Money
1.8/5
Service Corporation International has a value for money and ROI score of 1.8 out of 5 stars rated by its users and customers.
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Quick Insights into Service Corporation International ROI
Service Corporation International's ROI score was rated highest by Female customers.
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Ranked Service Corporation International ROI the Highest
Service Corporation International ROI Score by Gender
Service Corporation International's ROI score was rated 1.5 by Female customers on Comparably.
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Female
1.5/5
Male
N/A
Service Corporation International ROI Score by Usage
Service Corporation International's ROI score was rated 1.5 stars by customers who have used Service Corporation International's products/services for Over 10 Years.
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Service Corporation International Customer Satisfaction (CSAT)
Service Corporation International Customer Satisfaction (CSAT) Score
9 / 100
Service Corporation International has an overall Customer Satisfaction score of 9 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
9%
Satisfied
0%
Neither Satisfied nor Dissatisfied
18%
Dissatisfied
18%
Very Dissatisfied
55%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Service Corporation International Customer Satisfaction
Service Corporation International's Customer Satisfaction score was rated highest by Female customers.
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Ranked Service Corporation International Customer Satisfaction the Highest
Service Corporation International Customer Satisfaction Score by Gender
Service Corporation International's Customer Satisfaction score was rated 0 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Service Corporation International.
0
FemaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 100% |
Service Corporation International Customer Satisfaction Score by Usage
Service Corporation International's Customer Satisfaction score was rated 0 points by customers who have used Service Corporation International's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Service Corporation International Customer Service
1.9/5
Service Corporation International has an overall Customer Service score of 1.9 out of 5 stars rated by its users and customers.
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About Service Corporation International's Customer Service
Address
Houston, TX
Website
http://www.sci-corp.com/
Quick Insights into Service Corporation International Customer Service
Service Corporation International's Customer Service score was rated highest by Female customers.
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Ranked Service Corporation International Customer Service the Highest
Service Corporation International Customer Service Score by Gender
Service Corporation International's Customer Service score was rated 1.5 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Service Corporation International.
Female
1.5/5
Male
N/A
Service Corporation International Customer Service Score by Usage
Service Corporation International's Customer Service score was rated 1.5 stars by customers who have used Service Corporation International's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Service Corporation International as an Employer
3.0/5
Service Corporation International has a 3.0/5 stars for its overall company culture rated by their employees
bottom
25%
CEO of Service Corporation International
In the Bottom 25% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Service Corporation International scored a -45 for Net Promoter Score and a -11 for Employee Net Promoter Score. NPS gauges how likely a customer of Service Corporation International would recommend the brand to a friend. ENPS measures how likely Service Corporation International employees would recommend working at Service Corporation International to a friend.
Net Promoter Score
-45
NPS Score
| 20% | Promoters |
|---|---|
| 15% | Passive |
| 65% | Detractors |
Employee Net Promoter Score
-11
eNPS Score
| 37% | Promoters |
|---|---|
| 15% | Passive |
| 48% | Detractors |
