66
NPS
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Service Express
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About Service Express' Brand
People-Powered Data Center Solutions
Brand at a Glance
100%
Customer Loyalty
5/5
Product Quality
5/5
Pricing
5/5
Customer Service
Service Express NPS
Service Express's Net Promoter Score (NPS) is a 66 with 83% Promoters, 0% Passives, and 17% Detractors. Net Promoter Score tracks whether Service Express's customers would recommend using the product based on a scale of -100 to 100.
Service Express Overall NPS
| 83% | Promoters |
|---|---|
| 0% | Passives |
| 17% | Detractors |
Service Express NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2023 -100 | Jul 2023 | -100 |
Nov 2023 0 | Nov 2023 | 0 |
Oct 2024 50 | Oct 2024 | 50 |
Jul 2025 60 | Jul 2025 | 60 |
Aug 2025 67 | Aug 2025 | 67 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Service Express Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Service Express users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Service Express Customer Loyalty Score by Industry
Service Express's Customer Loyalty score was rated 100% by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Service Express Product Quality
5/5
Service Express has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
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Service Express Product Information
Service Express’s product quality score is a 5 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Service Express's product the highest.
- Company Size
- 501-1,000 Employees
Industry
Tech
Business Services
Quick Insights into Service Express Product Quality
Service Express's Product Quality score was rated highest by customers from the Tech industry.
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Ranked Service Express Product Quality the Highest
Service Express Product Quality Score by Industry
Service Express's Product Quality score was rated 5 stars by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
Service Express Pricing
Service Express ROI & Value For Money
5/5
Service Express has a value for money and ROI score of 5 out of 5 stars rated by its users and customers.
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Service Express Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.
Quick Insights into Service Express ROI
Service Express's ROI score was rated highest by customers from the Tech industry.
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Ranked Service Express ROI the Highest
Service Express ROI Score by Industry
Service Express's ROI score was rated 5 stars by Tech industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
Service Express Customer Satisfaction (CSAT)
Service Express Customer Satisfaction (CSAT) Score
100 / 100
Service Express has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Service Express Customer Service
5/5
Service Express has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
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About Service Express's Customer Service
Address
Grand Rapids, MI 49546
Website
https://www.serviceexpress.com
Phone Number
8009405585
Service Express's Social Links
Quick Insights into Service Express Customer Service
Service Express's Customer Service score was rated highest by customers from the Tech industry.
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Ranked Service Express Customer Service the Highest
Service Express Customer Service Score by Industry
Service Express's Customer Service score was rated 5 stars by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.
Service Express as an Employer
4.7/5
Service Express has a 4.7/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Service Express scored a 66 for Net Promoter Score and a 48 for Employee Net Promoter Score. NPS gauges how likely a customer of Service Express would recommend the brand to a friend. ENPS measures how likely Service Express employees would recommend working at Service Express to a friend.
Net Promoter Score
66
NPS Score
| 83% | Promoters |
|---|---|
| 0% | Passive |
| 17% | Detractors |
Employee Net Promoter Score
48
eNPS Score
| 60% | Promoters |
|---|---|
| 28% | Passive |
| 12% | Detractors |
