52
NPS
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Brand Page
ServiceAide
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About ServiceAide's Brand
Great IT Service Management solutions don t have to be complex and costly
Brand at a Glance
4.1/5
Product Quality
3.8/5
Pricing
3.7/5
Customer Service
ServiceAide NPS
ServiceAide's Net Promoter Score (NPS) is a 52 with 68% Promoters, 16% Passives, and 16% Detractors. Net Promoter Score tracks whether ServiceAide's customers would recommend using the product based on a scale of -100 to 100.
ServiceAide Overall NPS
| 68% | Promoters |
|---|---|
| 16% | Passives |
| 16% | Detractors |
ServiceAide NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 52 | Aug 2020 | 52 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
ServiceAide NPS by Usage
ServiceAide's NPS was rated 83 points by customers who have used ServiceAide's products/services for 2 to 5 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
2 to 5 Years 83 | 2 to 5 Years | 83 |
ServiceAide Product Quality
4.1/5
ServiceAide has an overall Product Quality score of 4.1 out of 5 stars rated by its users and customers.
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ServiceAide Product Information
ServiceAide serves markets in the United States, Europe, Australia, and Canada. ServiceAide supports iOS, Web, and Android devices and offers products for small, medium, and large sized businesses.
ServiceAide’s product quality score is a 4.1 out of 5 as rated by its users and customers.
- Company Size
- 51-200 Employees
Languages Supported
English
Product Type
Help Desk & Ticketing Software
IT Management Software
IT Service Management (ITSM) Software
IT Service Software
Change Management Software
ServiceAide Pricing
ServiceAide ROI & Value For Money
3.8/5
ServiceAide has a value for money and ROI score of 3.8 out of 5 stars rated by its users and customers.
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ServiceAide Pricing Plans
ServiceAide has a pricing structure that accommodates small, medium, and large businesses.
Who Uses ServiceAide?
Small Businesses
Medium Businesses
Large Enterprises
ServiceAide Customer Service
3.7/5
ServiceAide has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
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About ServiceAide's Customer Service
Address
San Jose,
