46
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
ServiceChannel.com
Marketing or Exec? Claim Your Free Account
About ServiceChannel.com's Brand
Provides facility managers with a single platform to procure, manage and pay for facility maintenance services.
Brand at a Glance
65%
Customer Loyalty
3.9/5
Product Quality
3.8/5
Pricing
4/5
Customer Service
ServiceChannel.com NPS
ServiceChannel.com's Net Promoter Score (NPS) is a 46 with 64% Promoters, 18% Passives, and 18% Detractors. Net Promoter Score tracks whether ServiceChannel.com's customers would recommend using the product based on a scale of -100 to 100.
ServiceChannel.com Overall NPS
| 64% | Promoters |
|---|---|
| 18% | Passives |
| 18% | Detractors |
ServiceChannel.com NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 50 | Aug 2020 | 50 |
Jan 2022 45 | Jan 2022 | 45 |
May 2022 47 | May 2022 | 47 |
Feb 2024 42 | Feb 2024 | 42 |
Mar 2024 43 | Mar 2024 | 43 |
Apr 2024 45 | Apr 2024 | 45 |
Feb 2025 46 | Feb 2025 | 46 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
ServiceChannel.com NPS by Usage
ServiceChannel.com's NPS was rated the highest by customers who have used ServiceChannel.com's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 37 | Less than 1 Year | 37 |
5 to 10 Years 55 | 5 to 10 Years | 55 |
ServiceChannel.com Customer Loyalty
65%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
65% of ServiceChannel.com users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
ServiceChannel.com Product Quality
3.9/5
ServiceChannel.com has an overall Product Quality score of 3.9 out of 5 stars rated by its users and customers.
Sign Up to unlock ServiceChannel.com's overall Product Quality score rated by its users and customers.
ServiceChannel.com Product Information
ServiceChannel.com serves markets in the United States, Europe, Canada, United Kingdom, and Mexico. ServiceChannel.com supports iOS, Web, and Android devices and offers products for small, medium, and large sized businesses.
ServiceChannel.com’s product quality score is a 3.9 out of 5 as rated by its users and customers. Reviewers from the Restaurants industry rated ServiceChannel.com's product the highest.
- Website
- http://servicechannel.info/
- Company Size
- 51-200 Employees
Industry
Tech
Business Services
Enterprise
Real Estate
SaaS
Languages Supported
English
Chinese (Traditional)
French
German
Portuguese
Spanish
Thai
Chinese (Simplified)
Japanese
Turkish
Italian
Korean
Russian
Product Type
CMMS Software
Facility Management Software
Work Order Software
Preventive Maintenance Software
Governance, Risk & Compliance (GRC) Software
Contractor Management Software
Quick Insights into ServiceChannel.com Product Quality
ServiceChannel.com's Product Quality score was rated highest by customers from the Restaurants industry.
Sign Up to unlock insights into how customers have ranked ServiceChannel.com's Product Quality.
Ranked ServiceChannel.com Product Quality the Highest
ServiceChannel.com Product Quality Score by Industry
ServiceChannel.com's Product Quality score was rated 4.3 stars by Restaurants industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
ServiceChannel.com Pricing
ServiceChannel.com ROI & Value For Money
3.8/5
ServiceChannel.com has a value for money and ROI score of 3.8 out of 5 stars rated by its users and customers.
Sign Up to unlock ServiceChannel.com's overall ROI score rated by its users and customers.
ServiceChannel.com Pricing Plans
ServiceChannel.com has a pricing structure that accommodates small, medium, and large businesses.
Who Uses ServiceChannel.com?
Small Businesses
Medium Businesses
Large Enterprises
ServiceChannel.com Customer Satisfaction (CSAT)
ServiceChannel.com Customer Satisfaction (CSAT) Score
100 / 100
ServiceChannel.com has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
75%
Satisfied
25%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
ServiceChannel.com Customer Service
4/5
ServiceChannel.com has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock ServiceChannel.com's overall Customer Service score rated by its users and customers.
About ServiceChannel.com's Customer Service
Address
18 E 16th St, 2nd Floor, New York City, NY 10003
Website
http://servicechannel.info/
Phone Number
(800) 508-6695
ServiceChannel.com as an Employer
Consumer vs. Employees
ServiceChannel.com scored a 46 for Net Promoter Score and a 20 for Employee Net Promoter Score. NPS gauges how likely a customer of ServiceChannel.com would recommend the brand to a friend. ENPS measures how likely ServiceChannel.com employees would recommend working at ServiceChannel.com to a friend.
Net Promoter Score
46
NPS Score
| 64% | Promoters |
|---|---|
| 18% | Passive |
| 18% | Detractors |
Employee Net Promoter Score
20
eNPS Score
| 60% | Promoters |
|---|---|
| 0% | Passive |
| 40% | Detractors |
