-14
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
ServiceMaster
Marketing or Exec? Claim Your Free Account
About ServiceMaster's Brand
The ServiceMaster Company, LLC is a leading provider of essential residential and commercial services.
Brand at a Glance
49%
Customer Loyalty
2.6/5
Product Quality
2.7/5
Pricing
2.6/5
Customer Service
ServiceMaster CMO
ServiceMaster NPS
ServiceMaster's Net Promoter Score (NPS) is a -14 with 37% Promoters, 12% Passives, and 51% Detractors. Net Promoter Score tracks whether ServiceMaster's customers would recommend using the product based on a scale of -100 to 100.
ServiceMaster Overall NPS
| 37% | Promoters |
|---|---|
| 12% | Passives |
| 51% | Detractors |
ServiceMaster NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2023 -12 | Jun 2023 | -12 |
Jul 2023 -11 | Jul 2023 | -11 |
Aug 2023 -12 | Aug 2023 | -12 |
Sep 2023 -14 | Sep 2023 | -14 |
Oct 2023 -17 | Oct 2023 | -17 |
Mar 2024 -18 | Mar 2024 | -18 |
Apr 2024 -15 | Apr 2024 | -15 |
May 2024 -17 | May 2024 | -17 |
Jun 2024 -14 | Jun 2024 | -14 |
Mar 2025 -12 | Mar 2025 | -12 |
Jun 2025 -11 | Jun 2025 | -11 |
Aug 2025 -15 | Aug 2025 | -15 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
ServiceMaster NPS by Gender
Male customers rated ServiceMaster's NPS 14 points higher than Female customers.
Male
0
ServiceMaster's NPS was rated by Male customers on Comparably.
50%
Promoters
0%
Passives
50%
Detractors
Female
-14
ServiceMaster's NPS was rated -14 by Female customers on Comparably.
43%
Promoters
0%
Passives
57%
Detractors
ServiceMaster NPS by Ethnicity
ServiceMaster's NPS was rated 12 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 12 | Caucasian | 12 |
ServiceMaster NPS by Age
ServiceMaster's NPS was rated the highest by customers ages 46-50, and the lowest by customers ages 56-60.
ServiceMaster NPS by Usage
ServiceMaster's NPS was rated the highest by customers who have used ServiceMaster's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -83 | Less than 1 Year | -83 |
Over 10 Years 60 | Over 10 Years | 60 |
ServiceMaster Customer Reviews
Out of the 3 ServiceMaster customer reviews 3 were positive and 0 were constructive. ServiceMaster customer reviews reflect that all customers have a favorable experience using the products/services of the company.
ServiceMaster Customer Loyalty
49%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
49% of ServiceMaster users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
ServiceMaster Customer Loyalty Score by Gender
Female customers rated ServiceMaster's Customer Loyalty score 6% higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of ServiceMaster.
Male
55%
Yes
Female
61%
Yes
ServiceMaster Customer Loyalty Score by Ethnicity
ServiceMaster's Customer Loyalty score was rated 60% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of ServiceMaster.
60
out of 100
Caucasian
ServiceMaster Customer Loyalty Score by Age
ServiceMaster's Customer Loyalty score was rated the highest by customers ages 46-50, and the lowest by customers ages 56-60.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of ServiceMaster.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
46-50 46% | 46-50 | 46% |
56-60 40% | 56-60 | 40% |
ServiceMaster Customer Loyalty Score by Usage
ServiceMaster's Customer Loyalty score was rated the highest by customers who have used ServiceMaster's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
ServiceMaster Customer Loyalty Score by Industry
ServiceMaster's Customer Loyalty score was rated 100% by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
ServiceMaster Product Quality
2.6/5
ServiceMaster has an overall Product Quality score of 2.6 out of 5 stars rated by its users and customers.
Sign Up to unlock ServiceMaster's overall Product Quality score rated by its users and customers.
ServiceMaster Product Information
ServiceMaster’s product quality score is a 2.6 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated ServiceMaster's product the highest.
- Website
- http://www.servicemaster.com
- Company Size
- 10,000+ Employees
Industry
Consumer Services
Quick Insights into ServiceMaster Product Quality
ServiceMaster's Product Quality score was rated highest by customers from the Tech industry, and rated lowest by customers who have used ServiceMaster's products/services for Less than 1 Year.
Sign Up to unlock insights into how customers have ranked ServiceMaster's Product Quality.
Ranked ServiceMaster Product Quality the Highest
Ranked ServiceMaster Product Quality the Lowest
ServiceMaster Product Quality Score by Gender
ServiceMaster's Product Quality score was rated 2.7 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of ServiceMaster.
Male
2.7/5
Female
2.7/5
ServiceMaster Product Quality Score by Ethnicity
ServiceMaster's Product Quality score was rated 3.2 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of ServiceMaster.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.2 | Caucasian | 3.2 |
ServiceMaster Product Quality Score by Age
ServiceMaster's Product Quality score was rated the highest by customers ages 56-60, and the lowest by customers ages 46-50.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of ServiceMaster.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
46-50 2.5 | 46-50 | 2.5 |
56-60 2.6 | 56-60 | 2.6 |
ServiceMaster Product Quality Score by Usage
ServiceMaster's Product Quality score was rated the highest by customers who have used ServiceMaster's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
ServiceMaster Product Quality Score by Industry
ServiceMaster's Product Quality score was rated 5 stars by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
ServiceMaster Pricing
ServiceMaster ROI & Value For Money
2.7/5
ServiceMaster has a value for money and ROI score of 2.7 out of 5 stars rated by its users and customers.
Sign Up to unlock ServiceMaster's overall ROI score rated by its users and customers.
ServiceMaster Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.
Quick Insights into ServiceMaster ROI
ServiceMaster's ROI score was rated highest by customers from the Tech industry, and rated lowest by customers who have used ServiceMaster's products/services for Less than 1 Year.
Sign Up to unlock insights into how customers have ranked ServiceMaster's ROI score.
Ranked ServiceMaster ROI the Highest
Ranked ServiceMaster ROI the Lowest
ServiceMaster ROI Score by Gender
Male customers rated ServiceMaster's ROI score 0.2 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of ServiceMaster.
Male
2.7/5
Female
2.5/5
ServiceMaster ROI Score by Ethnicity
ServiceMaster's ROI score was rated 3 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of ServiceMaster.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3 | Caucasian | 3 |
ServiceMaster ROI Score by Age
ServiceMaster's ROI score was rated the highest by customers ages 46-50, and the lowest by customers ages 56-60.
Sign Up for Brand Profile PRO to get the full ROI by Age data of ServiceMaster.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
46-50 2.6 | 46-50 | 2.6 |
56-60 2.1 | 56-60 | 2.1 |
ServiceMaster ROI Score by Usage
ServiceMaster's ROI score was rated the highest by customers who have used ServiceMaster's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
ServiceMaster ROI Score by Industry
ServiceMaster's ROI score was rated 5 stars by Tech industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
ServiceMaster Customer Satisfaction (CSAT)
ServiceMaster Customer Satisfaction (CSAT) Score
47 / 100
ServiceMaster has an overall Customer Satisfaction score of 47 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
38%
Satisfied
9%
Neither Satisfied nor Dissatisfied
9%
Dissatisfied
3%
Very Dissatisfied
41%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into ServiceMaster Customer Satisfaction
ServiceMaster's Customer Satisfaction score was rated highest by customers from the Tech industry, and rated lowest by customers who have used ServiceMaster's products/services for Less than 1 Year.
Sign Up to unlock insights into how customers have ranked ServiceMaster's Customer Satisfaction.
Ranked ServiceMaster Customer Satisfaction the Highest
Ranked ServiceMaster Customer Satisfaction the Lowest
ServiceMaster Customer Satisfaction Score by Gender
Male customers rated ServiceMaster's Customer Satisfaction score 7 points higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of ServiceMaster.
50 / 100
MaleVery Satisfied | 50% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 50% |
43 / 100
FemaleVery Satisfied | 43% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 57% |
ServiceMaster Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
ServiceMaster's Customer Satisfaction (CSAT) score was rated 56% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of ServiceMaster.
56 / 100
Very Satisfied
56%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
44%
ServiceMaster Customer Satisfaction Score by Age
ServiceMaster's Customer Satisfaction score was rated the highest by customers ages 46-50, and the lowest by customers ages 56-60.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of ServiceMaster.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 46-50 | 50% | |||||||||||||||
| 56-60 | 33% |
ServiceMaster Customer Satisfaction Score by Usage
ServiceMaster's Customer Satisfaction score was rated the highest by customers who have used ServiceMaster's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
ServiceMaster Customer Satisfaction Score by Industry
ServiceMaster's Customer Satisfaction score was rated 100 points by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
{
"title": "ServiceMaster Customer Satisfaction Score by Industry",
"text": "ServiceMaster's Customer Satisfaction score was rated 100 points by Tech industry customers.",
"bars": [
{
"label": "Tech",
"groupId": 104,
"score": 100,
"stars": 0,
"csatScore": 100,
"text": "ServiceMaster's Customer Satisfaction score is rated by Tech customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 100
}
]
}ServiceMaster Customer Service
2.6/5
ServiceMaster has an overall Customer Service score of 2.6 out of 5 stars rated by its users and customers.
Sign Up to unlock ServiceMaster's overall Customer Service score rated by its users and customers.
About ServiceMaster's Customer Service
Address
860 Ridge Lake Boulevard, Memphis, TN 38120
Website
http://www.servicemaster.com
Phone Number
9015973000
Quick Insights into ServiceMaster Customer Service
ServiceMaster's Customer Service score was rated highest by customers from the Tech industry, and rated lowest by customers who have used ServiceMaster's products/services for Less than 1 Year.
Sign Up to unlock insights into how customers have ranked ServiceMaster's Customer Service score.
Ranked ServiceMaster Customer Service the Highest
Ranked ServiceMaster Customer Service the Lowest
ServiceMaster Customer Service Score by Gender
Male customers rated ServiceMaster's Customer Service score 0.3 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of ServiceMaster.
Male
2.7/5
Female
2.4/5
ServiceMaster Customer Service Score by Ethnicity
ServiceMaster's Customer Service score was rated 3 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of ServiceMaster.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3 | Caucasian | 3 |
ServiceMaster Customer Service Score by Age
ServiceMaster's Customer Service score was rated the highest by customers ages 46-50, and the lowest by customers ages 56-60.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of ServiceMaster.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
46-50 2.6 | 46-50 | 2.6 |
56-60 2 | 56-60 | 2 |
ServiceMaster Customer Service Score by Usage
ServiceMaster's Customer Service score was rated the highest by customers who have used ServiceMaster's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
ServiceMaster Customer Service Score by Industry
ServiceMaster's Customer Service score was rated 5 stars by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.
ServiceMaster as an Employer
2.6/5
ServiceMaster has a 2.6/5 stars for its overall company culture rated by their employees
bottom
25%
CEO of ServiceMaster
In the Bottom 25% of Similar Sized Companies on Comparably.
Consumer vs. Employees
ServiceMaster scored a -14 for Net Promoter Score and a -10 for Employee Net Promoter Score. NPS gauges how likely a customer of ServiceMaster would recommend the brand to a friend. ENPS measures how likely ServiceMaster employees would recommend working at ServiceMaster to a friend.
Net Promoter Score
-14
NPS Score
| 37% | Promoters |
|---|---|
| 12% | Passive |
| 51% | Detractors |
Employee Net Promoter Score
-10
eNPS Score
| 38% | Promoters |
|---|---|
| 14% | Passive |
| 48% | Detractors |
