78
NPS
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ServiceTrade
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About ServiceTrade's Brand
ServiceTrade offers mobile and web apps for maintenance businesses to deliver more service calls and connect with their customers.
Brand at a Glance
100%
Customer Loyalty
4.4/5
Product Quality
4.4/5
Pricing
4.7/5
Customer Service
ServiceTrade NPS
ServiceTrade's Net Promoter Score (NPS) is a 78 with 81% Promoters, 16% Passives, and 3% Detractors. Net Promoter Score tracks whether ServiceTrade's customers would recommend using the product based on a scale of -100 to 100.
ServiceTrade Overall NPS
| 81% | Promoters |
|---|---|
| 16% | Passives |
| 3% | Detractors |
ServiceTrade NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 77 | Aug 2020 | 77 |
Nov 2022 79 | Nov 2022 | 79 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
ServiceTrade NPS by Usage
ServiceTrade's NPS was rated 73 points by customers who have used ServiceTrade's products/services for Less than 1 Year.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 73 | Less than 1 Year | 73 |
ServiceTrade Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of ServiceTrade users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
ServiceTrade Product Quality
4.4/5
ServiceTrade has an overall Product Quality score of 4.4 out of 5 stars rated by its users and customers.
Sign Up to unlock ServiceTrade's overall Product Quality score rated by its users and customers.
ServiceTrade Product Information
ServiceTrade serves markets in the United States. ServiceTrade supports iOS, Web, and Android devices and offers products for small and medium sized businesses.
ServiceTrade’s product quality score is a 4.4 out of 5 as rated by its users and customers.
- Website
- http://www.servicetrade.com
- Company Size
- 11-50 Employees
Industry
Tech
Mobile App
Languages Supported
English
Product Type
Work Order Software
Preventive Maintenance Software
Service Dispatch Software
Field Service Management (FSM) Software
Field Activity Management Software
HVAC Software
ServiceTrade Pricing
ServiceTrade ROI & Value For Money
4.4/5
ServiceTrade has a value for money and ROI score of 4.4 out of 5 stars rated by its users and customers.
Sign Up to unlock ServiceTrade's overall ROI score rated by its users and customers.
ServiceTrade Pricing Plans
ServiceTrade has a pricing structure that accommodates small and medium businesses. Starting from $59/month, ServiceTrade uses a subscription model and offers the following: Select : $59/month/technician paid annually, Premium : $99/month/technician paid annually, and Enterprise : $139/month/technician paid annually.
Who Uses ServiceTrade?
Small Businesses
Medium Businesses
ServiceTrade Customer Satisfaction (CSAT)
ServiceTrade Customer Satisfaction (CSAT) Score
100 / 100
ServiceTrade has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
ServiceTrade Customer Service
4.7/5
ServiceTrade has an overall Customer Service score of 4.7 out of 5 stars rated by its users and customers.
Sign Up to unlock ServiceTrade's overall Customer Service score rated by its users and customers.
About ServiceTrade's Customer Service
Address
4601 Creekstone Drive, Durham, NC
Website
http://www.servicetrade.com
Phone Number
919-246-9900
Consumer vs. Employees
ServiceTrade scored a 78 for Net Promoter Score and a 100 for Employee Net Promoter Score. NPS gauges how likely a customer of ServiceTrade would recommend the brand to a friend. ENPS measures how likely ServiceTrade employees would recommend working at ServiceTrade to a friend.
Net Promoter Score
78
NPS Score
| 81% | Promoters |
|---|---|
| 16% | Passive |
| 3% | Detractors |
Employee Net Promoter Score
100
eNPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
