49
NPS
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Servion Global Solutions
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About Servion Global Solutions' Brand
Servion Global Solutions specializes in Customer Interaction Management (CIM) solutions that help companies.
Brand at a Glance
76%
Customer Loyalty
3.8/5
Product Quality
4/5
Pricing
4/5
Customer Service
Servion Global Solutions NPS
Servion Global Solutions's Net Promoter Score (NPS) is a 49 with 66% Promoters, 17% Passives, and 17% Detractors. Net Promoter Score tracks whether Servion Global Solutions's customers would recommend using the product based on a scale of -100 to 100.
Servion Global Solutions Overall NPS
| 66% | Promoters |
|---|---|
| 17% | Passives |
| 17% | Detractors |
Servion Global Solutions NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2022 0 | Jan 2022 | 0 |
Apr 2022 50 | Apr 2022 | 50 |
May 2022 66 | May 2022 | 66 |
Oct 2022 75 | Oct 2022 | 75 |
Apr 2024 40 | Apr 2024 | 40 |
May 2025 49 | May 2025 | 49 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Servion Global Solutions Customer Loyalty
76%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
76% of Servion Global Solutions users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Servion Global Solutions Product Quality
3.8/5
Servion Global Solutions has an overall Product Quality score of 3.8 out of 5 stars rated by its users and customers.
Sign Up to unlock Servion Global Solutions' overall Product Quality score rated by its users and customers.
Servion Global Solutions Product Information
Servion Global Solutions’s product quality score is a 3.8 out of 5 as rated by its users and customers.
- Website
- http://servion.com/
- Company Size
- 5,001-10,000 Employees
Industry
Enterprise
SaaS
Servion Global Solutions Pricing
Servion Global Solutions ROI & Value For Money
4/5
Servion Global Solutions has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
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Servion Global Solutions Customer Satisfaction (CSAT)
Servion Global Solutions Customer Satisfaction (CSAT) Score
67 / 100
Servion Global Solutions has an overall Customer Satisfaction score of 67 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
17%
Neither Satisfied nor Dissatisfied
17%
Dissatisfied
0%
Very Dissatisfied
16%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Servion Global Solutions Customer Service
4/5
Servion Global Solutions has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock Servion Global Solutions' overall Customer Service score rated by its users and customers.
About Servion Global Solutions's Customer Service
Address
4/600, 7th Street Dr. VSI Estate Phase 2 Thiruvanmiyur, 600 041 India
Website
http://servion.com/
Phone Number
609-987-0044
Servion Global Solutions as an Employer
3.2/5
Servion Global Solutions has a 3.2/5 stars for its overall company culture rated by their employees
bottom
5%
CEO of Servion Global Solutions
In the Bottom 5% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Servion Global Solutions scored a 49 for Net Promoter Score and a -75 for Employee Net Promoter Score. NPS gauges how likely a customer of Servion Global Solutions would recommend the brand to a friend. ENPS measures how likely Servion Global Solutions employees would recommend working at Servion Global Solutions to a friend.
Net Promoter Score
49
NPS Score
| 66% | Promoters |
|---|---|
| 17% | Passive |
| 17% | Detractors |
Employee Net Promoter Score
-75
eNPS Score
| 0% | Promoters |
|---|---|
| 25% | Passive |
| 75% | Detractors |
