-34
NPS
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Servpro Industries
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About Servpro Industries' Brand
Servpro is a family owned company with a culture of working diligently in the pursuit of the American Dream.
Brand at a Glance
52%
Customer Loyalty
2.5/5
Product Quality
2.3/5
Pricing
2.3/5
Customer Service
Servpro Industries CMO
Servpro Industries NPS
Servpro Industries's Net Promoter Score (NPS) is a -34 with 26% Promoters, 14% Passives, and 60% Detractors. Net Promoter Score tracks whether Servpro Industries's customers would recommend using the product based on a scale of -100 to 100.
Servpro Industries Overall NPS
| 26% | Promoters |
|---|---|
| 14% | Passives |
| 60% | Detractors |
Servpro Industries NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2023 -35 | May 2023 | -35 |
Jun 2023 -38 | Jun 2023 | -38 |
Aug 2023 -38 | Aug 2023 | -38 |
Oct 2023 -33 | Oct 2023 | -33 |
Nov 2023 -33 | Nov 2023 | -33 |
Dec 2023 -29 | Dec 2023 | -29 |
Feb 2024 -27 | Feb 2024 | -27 |
Jun 2024 -28 | Jun 2024 | -28 |
Aug 2024 -28 | Aug 2024 | -28 |
Nov 2024 -31 | Nov 2024 | -31 |
Apr 2025 -31 | Apr 2025 | -31 |
Sep 2025 -33 | Sep 2025 | -33 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Servpro Industries NPS by Gender
Male customers rated Servpro Industries's NPS 38 points higher than Female customers.
Male
-37
Servpro Industries's NPS was rated -37 by Male customers on Comparably.
27%
Promoters
9%
Passives
64%
Detractors
Female
-75
Servpro Industries's NPS was rated -75 by Female customers on Comparably.
8%
Promoters
9%
Passives
83%
Detractors
Servpro Industries NPS by Ethnicity
Servpro Industries's NPS was rated the highest by Caucasian customers, and the lowest by Other customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -50 | Caucasian | -50 |
Other -75 | Other | -75 |
Servpro Industries NPS by Age
Servpro Industries's NPS was rated the highest by customers ages 61-65, and the lowest by customers ages 66+.
Servpro Industries NPS by Usage
Servpro Industries's NPS was rated the highest by customers who have used Servpro Industries's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -52 | Less than 1 Year | -52 |
1 to 2 Years -50 | 1 to 2 Years | -50 |
Over 10 Years -67 | Over 10 Years | -67 |
Servpro Industries Customer Reviews
Out of the 6 Servpro Industries customer reviews 4 were positive and 2 were constructive. Servpro Industries customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
All Reviews
Positive Reviews
Constructive Reviews
Servpro Industries Customer Loyalty
52%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
52% of Servpro Industries users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Servpro Industries Customer Loyalty Score by Gender
Male customers rated Servpro Industries's Customer Loyalty score 27% higher than Female customers.
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Male
67%
Yes
Female
40%
Yes
Servpro Industries Customer Loyalty Score by Ethnicity
Servpro Industries's Customer Loyalty score was rated 55% by both Caucasian and Other customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Servpro Industries.
55
out of 100
Caucasian
55
out of 100
Other
Servpro Industries Customer Loyalty Score by Age
Servpro Industries's Customer Loyalty score was rated the highest by customers ages 31-35, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Servpro Industries.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
31-35 70% | 31-35 | 70% |
46-50 40% | 46-50 | 40% |
61-65 64% | 61-65 | 64% |
66+ 36% | 66+ | 36% |
Servpro Industries Customer Loyalty Score by Usage
Servpro Industries's Customer Loyalty score was rated the highest by customers who have used Servpro Industries's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Servpro Industries Customer Loyalty Score by Industry
Servpro Industries's Customer Loyalty score was rated 78% by Tech industry customers.
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Servpro Industries Product Quality
2.5/5
Servpro Industries has an overall Product Quality score of 2.5 out of 5 stars rated by its users and customers.
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Servpro Industries Product Information
Servpro Industries’s product quality score is a 2.5 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Servpro Industries's product the highest.
- Website
- www.servpro.com
- Company Size
- 201-500 Employees
Industry
Tech
Consumer Services
Quick Insights into Servpro Industries Product Quality
Servpro Industries's Product Quality score was rated highest by customers ages 31-35, and rated lowest by customers ages 66+.
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Ranked Servpro Industries Product Quality the Highest
Ranked Servpro Industries Product Quality the Lowest
Servpro Industries Product Quality Score by Gender
Male customers rated Servpro Industries's Product Quality score 0.7 stars higher than Female customers.
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Male
2.3/5
Female
1.6/5
Servpro Industries Product Quality Score by Ethnicity
Servpro Industries's Product Quality score was rated 1.9 stars by both Caucasian and Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Servpro Industries.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.9 | Caucasian | 1.9 |
Other 1.9 | Other | 1.9 |
Servpro Industries Product Quality Score by Age
Servpro Industries's Product Quality score was rated the highest by customers ages 31-35, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Servpro Industries.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
31-35 3.1 | 31-35 | 3.1 |
46-50 1.5 | 46-50 | 1.5 |
61-65 2.3 | 61-65 | 2.3 |
66+ 1.5 | 66+ | 1.5 |
Servpro Industries Product Quality Score by Usage
Servpro Industries's Product Quality score was rated the highest by customers who have used Servpro Industries's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
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Servpro Industries Product Quality Score by Industry
Servpro Industries's Product Quality score was rated 2.2 stars by Tech industry customers.
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Servpro Industries Pricing
Servpro Industries ROI & Value For Money
2.3/5
Servpro Industries has a value for money and ROI score of 2.3 out of 5 stars rated by its users and customers.
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Servpro Industries Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.
Quick Insights into Servpro Industries ROI
Servpro Industries's ROI score was rated highest by customers ages 31-35, and rated lowest by customers ages 66+.
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Ranked Servpro Industries ROI the Highest
Ranked Servpro Industries ROI the Lowest
Servpro Industries ROI Score by Gender
Male customers rated Servpro Industries's ROI score 0.8 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Servpro Industries.
Male
2.4/5
Female
1.6/5
Servpro Industries ROI Score by Ethnicity
Servpro Industries's ROI score was rated the highest by Other customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Servpro Industries.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.9 | Caucasian | 1.9 |
Other 2 | Other | 2 |
Servpro Industries ROI Score by Age
Servpro Industries's ROI score was rated the highest by customers ages 31-35, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Servpro Industries.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
31-35 2.6 | 31-35 | 2.6 |
46-50 2.1 | 46-50 | 2.1 |
61-65 2.2 | 61-65 | 2.2 |
66+ 1.5 | 66+ | 1.5 |
Servpro Industries ROI Score by Usage
Servpro Industries's ROI score was rated the highest by customers who have used Servpro Industries's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
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Servpro Industries ROI Score by Industry
Servpro Industries's ROI score was rated 2.1 stars by Tech industry customers.
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Servpro Industries Customer Satisfaction (CSAT)
Servpro Industries Customer Satisfaction (CSAT) Score
48 / 100
Servpro Industries has an overall Customer Satisfaction score of 48 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
34%
Satisfied
14%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
26%
Very Dissatisfied
26%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Servpro Industries Customer Satisfaction
Servpro Industries's Customer Satisfaction score was rated highest by customers ages 31-35, and rated lowest by customers ages 46-50.
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Ranked Servpro Industries Customer Satisfaction the Highest
Ranked Servpro Industries Customer Satisfaction the Lowest
Servpro Industries Customer Satisfaction Score by Gender
Male customers rated Servpro Industries's Customer Satisfaction score 30 points higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Servpro Industries.
50 / 100
MaleVery Satisfied | 30% | |
|---|---|---|
Satisfied | 20% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 30% | |
Very Dissatisfied | 20% |
20 / 100
FemaleVery Satisfied | 10% | |
|---|---|---|
Satisfied | 10% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 40% | |
Very Dissatisfied | 40% |
Servpro Industries Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Servpro Industries' Customer Satisfaction (CSAT) score was rated 36% according to Caucasian users and customers.
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36 / 100
Very Satisfied
24%
Satisfied
12%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
29%
Very Dissatisfied
35%
CSAT according to Other
Servpro Industries' Customer Satisfaction (CSAT) score was rated 33% according to Other users and customers.
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33 / 100
Very Satisfied
0%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
67%
Very Dissatisfied
0%
Servpro Industries Customer Satisfaction Score by Age
Servpro Industries's Customer Satisfaction score was rated the highest by customers ages 31-35, and the lowest by customers ages 46-50.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Servpro Industries.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 31-35 | 67% | |||||||||||||||
| 46-50 | 0% | |||||||||||||||
| 61-65 | 67% | |||||||||||||||
| 66+ | 17% |
Servpro Industries Customer Satisfaction Score by Usage
Servpro Industries's Customer Satisfaction score was rated the highest by customers who have used Servpro Industries's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
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Servpro Industries Customer Satisfaction Score by Industry
Servpro Industries's Customer Satisfaction score was rated 50 points by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
{
"title": "Servpro Industries Customer Satisfaction Score by Industry",
"text": "Servpro Industries's Customer Satisfaction score was rated 50 points by Tech industry customers.",
"bars": [
{
"label": "Tech",
"groupId": 104,
"score": 50,
"stars": 0,
"csatScore": 50,
"text": "Servpro Industries's Customer Satisfaction score is rated by Tech customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 50
}
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}Servpro Industries Customer Service
2.3/5
Servpro Industries has an overall Customer Service score of 2.3 out of 5 stars rated by its users and customers.
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About Servpro Industries's Customer Service
Address
Gallatin, TN
Website
www.servpro.com
Quick Insights into Servpro Industries Customer Service
Servpro Industries's Customer Service score was rated highest by customers ages 31-35, and rated lowest by Female customers.
Sign Up to unlock insights into how customers have ranked Servpro Industries' Customer Service score.
Ranked Servpro Industries Customer Service the Highest
Ranked Servpro Industries Customer Service the Lowest
Servpro Industries Customer Service Score by Gender
Male customers rated Servpro Industries's Customer Service score 0.8 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Servpro Industries.
Male
2.3/5
Female
1.5/5
Servpro Industries Customer Service Score by Ethnicity
Servpro Industries's Customer Service score was rated the highest by Caucasian customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Servpro Industries.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2 | Caucasian | 2 |
Other 1.6 | Other | 1.6 |
Servpro Industries Customer Service Score by Age
Servpro Industries's Customer Service score was rated the highest by customers ages 31-35, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Servpro Industries.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
31-35 3 | 31-35 | 3 |
46-50 1.6 | 46-50 | 1.6 |
61-65 2.3 | 61-65 | 2.3 |
66+ 1.5 | 66+ | 1.5 |
Servpro Industries Customer Service Score by Usage
Servpro Industries's Customer Service score was rated the highest by customers who have used Servpro Industries's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
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Servpro Industries Customer Service Score by Industry
Servpro Industries's Customer Service score was rated 2.4 stars by Tech industry customers.
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Servpro Industries as an Employer
2.9/5
Servpro Industries has a 2.9/5 stars for its overall company culture rated by their employees
top
35%
Consumer vs. Employees
Servpro Industries scored a -34 for Net Promoter Score and a 8 for Employee Net Promoter Score. NPS gauges how likely a customer of Servpro Industries would recommend the brand to a friend. ENPS measures how likely Servpro Industries employees would recommend working at Servpro Industries to a friend.
Net Promoter Score
-34
NPS Score
| 26% | Promoters |
|---|---|
| 14% | Passive |
| 60% | Detractors |
Employee Net Promoter Score
8
eNPS Score
| 49% | Promoters |
|---|---|
| 10% | Passive |
| 41% | Detractors |
