75
NPS
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SetMore
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About SetMore's Brand
SetMore is offering a free online appointment and scheduling software program.
Brand at a Glance
100%
Customer Loyalty
4.5/5
Product Quality
4.5/5
Pricing
5/5
Customer Service
SetMore NPS
SetMore's Net Promoter Score (NPS) is a 75 with 82% Promoters, 11% Passives, and 7% Detractors. Net Promoter Score tracks whether SetMore's customers would recommend using the product based on a scale of -100 to 100.
SetMore Overall NPS
| 82% | Promoters |
|---|---|
| 11% | Passives |
| 7% | Detractors |
SetMore NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 74 | Aug 2020 | 74 |
May 2022 74 | May 2022 | 74 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
SetMore NPS by Usage
SetMore's NPS was rated the highest by customers who have used SetMore's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 70 | Less than 1 Year | 70 |
1 to 2 Years 73 | 1 to 2 Years | 73 |
SetMore Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of SetMore users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
SetMore Product Quality
4.5/5
SetMore has an overall Product Quality score of 4.5 out of 5 stars rated by its users and customers.
Sign Up to unlock SetMore's overall Product Quality score rated by its users and customers.
SetMore Product Information
SetMore serves markets in the United States, Asia, Europe, Japan, Middle-East and Africa, Australia, Canada, India, United Kingdom, Latin America, Germany, Brazil, and Mexico. SetMore supports iOS, Web, and Android devices and offers products for small sized businesses.
SetMore’s product quality score is a 4.5 out of 5 as rated by its users and customers.
- Website
- http://www.setmore.com
- Company Size
- 11-50 Employees
Industry
Tech
SaaS
Languages Supported
English
Arabic
Dutch
French
German
Portuguese
Spanish
Japanese
Turkish
Italian
Korean
Russian
Hebrew
Czech
Swedish
Polish
Danish
Finnish
Hungarian
Norwegian
Product Type
Scheduling Software
Calendar Software
Reservation & Online Booking Software
Appointments and Scheduling Software
Massage Therapy Software
SetMore Pricing
SetMore ROI & Value For Money
4.5/5
SetMore has a value for money and ROI score of 4.5 out of 5 stars rated by its users and customers.
Sign Up to unlock SetMore's overall ROI score rated by its users and customers.
SetMore Pricing Plans
SetMore has a pricing structure that accommodates small businesses. Starting from $25/month, SetMore uses a subscription model and offers the following: - unlimited appointments, - unlimited customers, and - unlimited services. For the users that are not ready to commit yet, SetMore also offers a free trial.
Who Uses SetMore?
Small Businesses
SetMore Customer Satisfaction (CSAT)
SetMore Customer Satisfaction (CSAT) Score
100 / 100
SetMore has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
SetMore Customer Service
5/5
SetMore has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock SetMore's overall Customer Service score rated by its users and customers.
About SetMore's Customer Service
Address
PO Box 3148, Tualatin, OR, 97062, Portland, OR
Website
http://www.setmore.com
