37
NPS
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SEVENROOMS
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About SEVENROOMS' Brand
Combining operations, marketing & guest engagement, the platform helps operators to increase profits, boost loyalty & personalize guest experience.
Brand at a Glance
60%
Customer Loyalty
3.4/5
Product Quality
4/5
Pricing
4/5
Customer Service
SEVENROOMS NPS
SEVENROOMS's Net Promoter Score (NPS) is a 37 with 62% Promoters, 13% Passives, and 25% Detractors. Net Promoter Score tracks whether SEVENROOMS's customers would recommend using the product based on a scale of -100 to 100.
SEVENROOMS Overall NPS
| 62% | Promoters |
|---|---|
| 13% | Passives |
| 25% | Detractors |
SEVENROOMS NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2020 100 | Sep 2020 | 100 |
Jun 2021 0 | Jun 2021 | 0 |
Dec 2021 0 | Dec 2021 | 0 |
Apr 2022 25 | Apr 2022 | 25 |
Aug 2024 40 | Aug 2024 | 40 |
Sep 2024 17 | Sep 2024 | 17 |
Oct 2024 29 | Oct 2024 | 29 |
Oct 2025 37 | Oct 2025 | 37 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
SEVENROOMS Customer Loyalty
60%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
60% of SEVENROOMS users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
SEVENROOMS Product Quality
3.4/5
SEVENROOMS has an overall Product Quality score of 3.4 out of 5 stars rated by its users and customers.
Sign Up to unlock SEVENROOMS' overall Product Quality score rated by its users and customers.
SEVENROOMS Product Information
SEVENROOMS’s product quality score is a 3.4 out of 5 as rated by its users and customers.
- Website
- https://sevenrooms.com/
- Company Size
- 51-200 Employees
Industry
Restaurants
SEVENROOMS Pricing
SEVENROOMS ROI & Value For Money
4/5
SEVENROOMS has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
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SEVENROOMS Customer Satisfaction (CSAT)
SEVENROOMS Customer Satisfaction (CSAT) Score
75 / 100
SEVENROOMS has an overall Customer Satisfaction score of 75 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
25%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
25%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
SEVENROOMS Customer Service
4/5
SEVENROOMS has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
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About SEVENROOMS's Customer Service
Address
122 W 27th St, New York City, NY 10001
Website
https://sevenrooms.com/
Phone Number
212-242-5607
SEVENROOMS's Social Links
SEVENROOMS as an Employer
4.6/5
SEVENROOMS has a 4.6/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
SEVENROOMS scored a 37 for Net Promoter Score and a 78 for Employee Net Promoter Score. NPS gauges how likely a customer of SEVENROOMS would recommend the brand to a friend. ENPS measures how likely SEVENROOMS employees would recommend working at SEVENROOMS to a friend.
Net Promoter Score
37
NPS Score
| 62% | Promoters |
|---|---|
| 13% | Passive |
| 25% | Detractors |
Employee Net Promoter Score
78
eNPS Score
| 78% | Promoters |
|---|---|
| 22% | Passive |
| 0% | Detractors |
