12
NPS
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Seyfarth Shaw
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About Seyfarth Shaw's Brand
Seyfarth Shaw LLP, we are leading the way to deliver legal services more effectively, more efficiently, more transparently.
Brand at a Glance
73%
Customer Loyalty
3.5/5
Product Quality
3.5/5
Pricing
3.8/5
Customer Service
Seyfarth Shaw NPS
Seyfarth Shaw's Net Promoter Score (NPS) is a 12 with 56% Promoters, 0% Passives, and 44% Detractors. Net Promoter Score tracks whether Seyfarth Shaw's customers would recommend using the product based on a scale of -100 to 100.
Seyfarth Shaw Overall NPS
| 56% | Promoters |
|---|---|
| 0% | Passives |
| 44% | Detractors |
Seyfarth Shaw NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2022 -100 | Mar 2022 | -100 |
May 2022 0 | May 2022 | 0 |
Jul 2022 -33 | Jul 2022 | -33 |
Dec 2022 0 | Dec 2022 | 0 |
Jan 2023 20 | Jan 2023 | 20 |
Nov 2023 33 | Nov 2023 | 33 |
Jan 2024 15 | Jan 2024 | 15 |
Apr 2024 11 | Apr 2024 | 11 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Seyfarth Shaw Customer Loyalty
73%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
73% of Seyfarth Shaw users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Seyfarth Shaw Product Quality
3.5/5
Seyfarth Shaw has an overall Product Quality score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Seyfarth Shaw's overall Product Quality score rated by its users and customers.
Seyfarth Shaw Product Information
Seyfarth Shaw’s product quality score is a 3.5 out of 5 as rated by its users and customers.
- Website
- http://www.seyfarth.com
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Business Services
Government & Legal
Seyfarth Shaw Pricing
Seyfarth Shaw ROI & Value For Money
3.5/5
Seyfarth Shaw has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
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Seyfarth Shaw Customer Satisfaction (CSAT)
Seyfarth Shaw Customer Satisfaction (CSAT) Score
75 / 100
Seyfarth Shaw has an overall Customer Satisfaction score of 75 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
75%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
13%
Very Dissatisfied
12%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Seyfarth Shaw Customer Service
3.8/5
Seyfarth Shaw has an overall Customer Service score of 3.8 out of 5 stars rated by its users and customers.
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About Seyfarth Shaw's Customer Service
Address
131 South Dearborn Street, Suite 2400, Chicago, IL
Website
http://www.seyfarth.com
Phone Number
312-346-8000
Seyfarth Shaw as an Employer
3.3/5
Seyfarth Shaw has a 3.3/5 stars for its overall company culture rated by their employees
bottom
35%
Consumer vs. Employees
Seyfarth Shaw scored a 12 for Net Promoter Score and a -34 for Employee Net Promoter Score. NPS gauges how likely a customer of Seyfarth Shaw would recommend the brand to a friend. ENPS measures how likely Seyfarth Shaw employees would recommend working at Seyfarth Shaw to a friend.
Net Promoter Score
12
NPS Score
| 56% | Promoters |
|---|---|
| 0% | Passive |
| 44% | Detractors |
Employee Net Promoter Score
-34
eNPS Score
| 22% | Promoters |
|---|---|
| 22% | Passive |
| 56% | Detractors |
