46
NPS
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SFMOMA
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About SFMOMA's Brand
SFMOMA was the first museum on the West Coast devoted to modern and contemporary art.
Brand at a Glance
63%
Customer Loyalty
3.8/5
Product Quality
3.9/5
Pricing
3.9/5
Customer Service
SFMOMA NPS
SFMOMA's Net Promoter Score (NPS) is a 46 with 55% Promoters, 36% Passives, and 9% Detractors. Net Promoter Score tracks whether SFMOMA's customers would recommend using the product based on a scale of -100 to 100.
SFMOMA Overall NPS
| 55% | Promoters |
|---|---|
| 36% | Passives |
| 9% | Detractors |
SFMOMA NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2021 0 | Aug 2021 | 0 |
Feb 2022 50 | Feb 2022 | 50 |
Apr 2022 0 | Apr 2022 | 0 |
Aug 2022 25 | Aug 2022 | 25 |
Sep 2022 34 | Sep 2022 | 34 |
Feb 2023 43 | Feb 2023 | 43 |
May 2023 50 | May 2023 | 50 |
Jun 2023 55 | Jun 2023 | 55 |
Aug 2024 50 | Aug 2024 | 50 |
Sep 2024 45 | Sep 2024 | 45 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
SFMOMA NPS by Gender
SFMOMA's NPS was rated -33 by Female customers on Comparably.
Female
-33
SFMOMA's NPS was rated -33 by Female customers on Comparably.
0%
Promoters
67%
Passives
33%
Detractors
Male
N/A
SFMOMA's NPS is not yet rated by Male customers.
0%
Promoters
0%
Passives
0%
Detractors
SFMOMA Customer Loyalty
63%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
63% of SFMOMA users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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SFMOMA Customer Loyalty Score by Gender
SFMOMA's Customer Loyalty score was rated 40 by Female customers on Comparably.
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Female
40%
Yes
Male
N/A
Yes
SFMOMA Customer Loyalty Score by Industry
SFMOMA's Customer Loyalty score was rated 40% by Arts and Entertainment industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
SFMOMA Product Quality
3.8/5
SFMOMA has an overall Product Quality score of 3.8 out of 5 stars rated by its users and customers.
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SFMOMA Product Information
SFMOMA’s product quality score is a 3.8 out of 5 as rated by its users and customers. Reviewers from the Arts and Entertainment industry rated SFMOMA's product the highest.
- Website
- http://www.sfmoma.org
- Company Size
- 501-1,000 Employees
Industry
Tech
Media
Sports & Entertainment
Quick Insights into SFMOMA Product Quality
SFMOMA's Product Quality score was rated highest by customers from the Arts and Entertainment industry.
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Ranked SFMOMA Product Quality the Highest
SFMOMA Product Quality Score by Gender
SFMOMA's Product Quality score was rated 3.5 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of SFMOMA.
Female
3.5/5
Male
N/A
SFMOMA Product Quality Score by Industry
SFMOMA's Product Quality score was rated 3.5 stars by Arts and Entertainment industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
SFMOMA Pricing
SFMOMA ROI & Value For Money
3.9/5
SFMOMA has a value for money and ROI score of 3.9 out of 5 stars rated by its users and customers.
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SFMOMA Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Arts and Entertainment industry.
Quick Insights into SFMOMA ROI
SFMOMA's ROI score was rated highest by customers from the Arts and Entertainment industry.
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Ranked SFMOMA ROI the Highest
SFMOMA ROI Score by Gender
SFMOMA's ROI score was rated 3.5 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of SFMOMA.
Female
3.5/5
Male
N/A
SFMOMA ROI Score by Industry
SFMOMA's ROI score was rated 3.5 stars by Arts and Entertainment industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
SFMOMA Customer Satisfaction (CSAT)
SFMOMA Customer Satisfaction (CSAT) Score
75 / 100
SFMOMA has an overall Customer Satisfaction score of 75 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
25%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
12%
Very Dissatisfied
13%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into SFMOMA Customer Satisfaction
SFMOMA's Customer Satisfaction score was rated highest by customers from the Arts and Entertainment industry.
Sign Up to unlock insights into how customers have ranked SFMOMA's Customer Satisfaction.
Ranked SFMOMA Customer Satisfaction the Highest
SFMOMA Customer Satisfaction Score by Gender
SFMOMA's Customer Satisfaction score was rated 67 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of SFMOMA.
67 / 100
FemaleVery Satisfied | 33% | |
|---|---|---|
Satisfied | 34% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 33% | |
Very Dissatisfied | 0% |
SFMOMA Customer Satisfaction Score by Industry
SFMOMA's Customer Satisfaction score was rated 67 points by Arts and Entertainment industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
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"label": "Arts and Entertainment",
"groupId": 499,
"score": 67,
"stars": 0,
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}SFMOMA Customer Service
3.9/5
SFMOMA has an overall Customer Service score of 3.9 out of 5 stars rated by its users and customers.
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About SFMOMA's Customer Service
Website
http://www.sfmoma.org
Phone Number
(415) 357-4000
Quick Insights into SFMOMA Customer Service
SFMOMA's Customer Service score was rated highest by customers from the Arts and Entertainment industry.
Sign Up to unlock insights into how customers have ranked SFMOMA's Customer Service score.
Ranked SFMOMA Customer Service the Highest
SFMOMA Customer Service Score by Gender
SFMOMA's Customer Service score was rated 3.5 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of SFMOMA.
Female
3.5/5
Male
N/A
SFMOMA Customer Service Score by Industry
SFMOMA's Customer Service score was rated 3.5 stars by Arts and Entertainment industry customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.
SFMOMA as an Employer
Consumer vs. Employees
SFMOMA scored a 46 for Net Promoter Score and a -22 for Employee Net Promoter Score. NPS gauges how likely a customer of SFMOMA would recommend the brand to a friend. ENPS measures how likely SFMOMA employees would recommend working at SFMOMA to a friend.
Net Promoter Score
46
NPS Score
| 55% | Promoters |
|---|---|
| 36% | Passive |
| 9% | Detractors |
Employee Net Promoter Score
-22
eNPS Score
| 22% | Promoters |
|---|---|
| 34% | Passive |
| 44% | Detractors |
