41
NPS
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SGN
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About SGN's Brand
SGN operates as a developer and publisher of games in Android and IOS platform.
Brand at a Glance
73%
Customer Loyalty
3.8/5
Product Quality
3.7/5
Pricing
3.8/5
Customer Service
SGN NPS
SGN's Net Promoter Score (NPS) is a 41 with 58% Promoters, 25% Passives, and 17% Detractors. Net Promoter Score tracks whether SGN's customers would recommend using the product based on a scale of -100 to 100.
SGN Overall NPS
| 58% | Promoters |
|---|---|
| 25% | Passives |
| 17% | Detractors |
SGN NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2020 -100 | Jul 2020 | -100 |
Nov 2020 0 | Nov 2020 | 0 |
Dec 2020 60 | Dec 2020 | 60 |
Sep 2021 49 | Sep 2021 | 49 |
Jan 2022 57 | Jan 2022 | 57 |
May 2022 40 | May 2022 | 40 |
Aug 2022 36 | Aug 2022 | 36 |
Sep 2022 42 | Sep 2022 | 42 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
SGN NPS by Gender
SGN's NPS was rated 75 by Male customers on Comparably.
Male
75
SGN's NPS was rated 75 by Male customers on Comparably.
75%
Promoters
25%
Passives
0%
Detractors
Female
N/A
SGN's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
SGN NPS by Usage
SGN's NPS was rated 50 points by customers who have used SGN's products/services for Over 10 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Over 10 Years 50 | Over 10 Years | 50 |
SGN Customer Loyalty
73%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
73% of SGN users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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SGN Customer Loyalty Score by Gender
SGN's Customer Loyalty score was rated 78 by Male customers on Comparably.
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Male
78%
Yes
Female
N/A
Yes
SGN Customer Loyalty Score by Usage
SGN's Customer Loyalty score was rated 78% by customers who have used SGN's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
SGN Product Quality
3.8/5
SGN has an overall Product Quality score of 3.8 out of 5 stars rated by its users and customers.
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SGN Product Information
SGN’s product quality score is a 3.8 out of 5 as rated by its users and customers.
- Website
- http://www.sgn.com
- Company Size
- 5,001-10,000 Employees
Quick Insights into SGN Product Quality
SGN's Product Quality score was rated highest by Male customers.
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Ranked SGN Product Quality the Highest
SGN Product Quality Score by Gender
SGN's Product Quality score was rated 4.7 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of SGN.
Male
4.7/5
Female
N/A
SGN Product Quality Score by Usage
SGN's Product Quality score was rated 3.6 stars by customers who have used SGN's products/services for Over 10 Years.
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SGN Pricing
SGN ROI & Value For Money
3.7/5
SGN has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
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Quick Insights into SGN ROI
SGN's ROI score was rated highest by Male customers.
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Ranked SGN ROI the Highest
SGN ROI Score by Gender
SGN's ROI score was rated 4.7 by Male customers on Comparably.
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Male
4.7/5
Female
N/A
SGN ROI Score by Usage
SGN's ROI score was rated 3.7 stars by customers who have used SGN's products/services for Over 10 Years.
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SGN Customer Satisfaction (CSAT)
SGN Customer Satisfaction (CSAT) Score
83 / 100
SGN has an overall Customer Satisfaction score of 83 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
33%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
17%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
SGN Customer Service
3.8/5
SGN has an overall Customer Service score of 3.8 out of 5 stars rated by its users and customers.
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About SGN's Customer Service
Address
3525 Eastham Dr,
Website
http://www.sgn.com
Quick Insights into SGN Customer Service
SGN's Customer Service score was rated highest by Male customers.
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Ranked SGN Customer Service the Highest
SGN Customer Service Score by Gender
SGN's Customer Service score was rated 4.9 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of SGN.
Male
4.9/5
Female
N/A
SGN Customer Service Score by Usage
SGN's Customer Service score was rated 4 stars by customers who have used SGN's products/services for Over 10 Years.
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SGN as an Employer
3.5/5
SGN has a 3.5/5 stars for its overall company culture rated by their employees
bottom
25%
Consumer vs. Employees
SGN scored a 41 for Net Promoter Score and a -11 for Employee Net Promoter Score. NPS gauges how likely a customer of SGN would recommend the brand to a friend. ENPS measures how likely SGN employees would recommend working at SGN to a friend.
Net Promoter Score
41
NPS Score
| 58% | Promoters |
|---|---|
| 25% | Passive |
| 17% | Detractors |
Employee Net Promoter Score
-11
eNPS Score
| 39% | Promoters |
|---|---|
| 11% | Passive |
| 50% | Detractors |
