0
NPS
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Brand Page
Shadow Health
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About Shadow Health's Brand
Shadow Health provides a platform for medical, nursing and allied health students to engage in standardized simulated clinical experiences.
Brand at a Glance
100%
Customer Loyalty
5/5
Product Quality
4/5
Pricing
4/5
Customer Service
Shadow Health NPS
Shadow Health's Net Promoter Score (NPS) is a 0 with 0% Promoters, 100% Passives, and 0% Detractors. Net Promoter Score tracks whether Shadow Health's customers would recommend using the product based on a scale of -100 to 100.
Shadow Health Overall NPS
| 0% | Promoters |
|---|---|
| 100% | Passives |
| 0% | Detractors |
Shadow Health NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2021 0 | Aug 2021 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Shadow Health Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Shadow Health users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Shadow Health Product Quality
5/5
Shadow Health has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Shadow Health's overall Product Quality score rated by its users and customers.
Shadow Health Product Information
Shadow Health’s product quality score is a 5 out of 5 as rated by its users and customers.
- Website
- http://shadowhealth.com
- Company Size
- 51-200 Employees
Industry
Tech
Healthcare
Shadow Health Pricing
Shadow Health ROI & Value For Money
4/5
Shadow Health has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock Shadow Health's overall ROI score rated by its users and customers.
Shadow Health Customer Satisfaction (CSAT)
Shadow Health Customer Satisfaction (CSAT) Score
100 / 100
Shadow Health has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Shadow Health Customer Service
4/5
Shadow Health has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock Shadow Health's overall Customer Service score rated by its users and customers.
About Shadow Health's Customer Service
Address
15 SW 1st Avenue, Ste. B, Gainesville, FL
Website
http://shadowhealth.com
Phone Number
352-317-6504
