-30
NPS
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Shady Grove Fertility
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About Shady Grove Fertility's Brand
Shady Grove Fertility Center offers intrauterine insemination, ovulation, egg donation, fertility preservation, and related services.
Brand at a Glance
68%
Customer Loyalty
2.7/5
Product Quality
2.5/5
Pricing
2.4/5
Customer Service
Shady Grove Fertility NPS
Shady Grove Fertility's Net Promoter Score (NPS) is a -30 with 32% Promoters, 6% Passives, and 62% Detractors. Net Promoter Score tracks whether Shady Grove Fertility's customers would recommend using the product based on a scale of -100 to 100.
Shady Grove Fertility Overall NPS
| 32% | Promoters |
|---|---|
| 6% | Passives |
| 62% | Detractors |
Shady Grove Fertility NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2024 -20 | Feb 2024 | -20 |
Apr 2024 -24 | Apr 2024 | -24 |
Jun 2024 -26 | Jun 2024 | -26 |
Jul 2024 -22 | Jul 2024 | -22 |
Aug 2024 -27 | Aug 2024 | -27 |
Oct 2024 -29 | Oct 2024 | -29 |
Jan 2025 -31 | Jan 2025 | -31 |
Feb 2025 -33 | Feb 2025 | -33 |
Apr 2025 -30 | Apr 2025 | -30 |
Jun 2025 -32 | Jun 2025 | -32 |
Sep 2025 -28 | Sep 2025 | -28 |
Jan 2026 -30 | Jan 2026 | -30 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Shady Grove Fertility NPS by Gender
Shady Grove Fertility's NPS was rated -78 by Female customers on Comparably.
Female
-78
Shady Grove Fertility's NPS was rated -78 by Female customers on Comparably.
11%
Promoters
0%
Passives
89%
Detractors
Male
N/A
Shady Grove Fertility's NPS is not yet rated by Male customers.
0%
Promoters
0%
Passives
0%
Detractors
Shady Grove Fertility NPS by Ethnicity
Shady Grove Fertility's NPS was rated the highest by Other customers, and the lowest by Caucasian customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -72 | Caucasian | -72 |
Other -50 | Other | -50 |
Shady Grove Fertility NPS by Age
Shady Grove Fertility's NPS was rated the highest by customers ages 31-35, and the lowest by customers ages 36-40.
Shady Grove Fertility NPS by Usage
Shady Grove Fertility's NPS was rated -50 points by customers who have used Shady Grove Fertility's products/services for 1 to 2 Years, and by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -50 | Less than 1 Year | -50 |
1 to 2 Years -50 | 1 to 2 Years | -50 |
Shady Grove Fertility Customer Reviews
Out of the 3 Shady Grove Fertility customer reviews 1 was positive and 2 were constructive. Shady Grove Fertility customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Shady Grove Fertility Customer Loyalty
68%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
68% of Shady Grove Fertility users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Shady Grove Fertility Customer Loyalty Score by Gender
Shady Grove Fertility's Customer Loyalty score was rated 60 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Shady Grove Fertility.
Female
60%
Yes
Male
N/A
Yes
Shady Grove Fertility Customer Loyalty Score by Ethnicity
Shady Grove Fertility's Customer Loyalty score was rated the highest by Caucasian customers, and the lowest by Other customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Shady Grove Fertility.
68
out of 100
Caucasian
55
out of 100
Other
Shady Grove Fertility Customer Loyalty Score by Age
Shady Grove Fertility's Customer Loyalty score was rated the highest by customers ages 31-35, and the lowest by customers ages 36-40.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Shady Grove Fertility.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
31-35 70% | 31-35 | 70% |
36-40 49% | 36-40 | 49% |
41-45 55% | 41-45 | 55% |
Shady Grove Fertility Customer Loyalty Score by Usage
Shady Grove Fertility's Customer Loyalty score was rated the highest by customers who have used Shady Grove Fertility's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Shady Grove Fertility Customer Loyalty Score by Industry
Shady Grove Fertility's Customer Loyalty score was rated the highest by Education industry customers, and the lowest by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Shady Grove Fertility Product Quality
2.7/5
Shady Grove Fertility has an overall Product Quality score of 2.7 out of 5 stars rated by its users and customers.
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Shady Grove Fertility Product Information
Shady Grove Fertility’s product quality score is a 2.7 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Shady Grove Fertility's product the highest. Reviewers from the Education industry rated Shady Grove Fertility the lowest at 1.6.
- Company Size
- 501-1,000 Employees
Industry
Healthcare, Hospitals and Medicine
Quick Insights into Shady Grove Fertility Product Quality
Shady Grove Fertility's Product Quality score was rated highest by customers ages 41-45, and rated lowest by customers from the Education industry.
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Ranked Shady Grove Fertility Product Quality the Highest
Ranked Shady Grove Fertility Product Quality the Lowest
Shady Grove Fertility Product Quality Score by Gender
Shady Grove Fertility's Product Quality score was rated 1.8 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Shady Grove Fertility.
Female
1.8/5
Male
N/A
Shady Grove Fertility Product Quality Score by Ethnicity
Shady Grove Fertility's Product Quality score was rated the highest by Caucasian customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Shady Grove Fertility.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2 | Caucasian | 2 |
Other 1.9 | Other | 1.9 |
Shady Grove Fertility Product Quality Score by Age
Shady Grove Fertility's Product Quality score was rated the highest by customers ages 41-45, and the lowest by customers ages 31-35.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Shady Grove Fertility.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
31-35 1.6 | 31-35 | 1.6 |
36-40 1.8 | 36-40 | 1.8 |
41-45 2.5 | 41-45 | 2.5 |
Shady Grove Fertility Product Quality Score by Usage
Shady Grove Fertility's Product Quality score was rated 2.3 stars by customers who have used Shady Grove Fertility's products/services for 1 to 2 Years, and by customers with Less than 1 Year of usage.
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Shady Grove Fertility Product Quality Score by Industry
Shady Grove Fertility's Product Quality score was rated the highest by Tech industry customers, and the lowest by Education industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
Shady Grove Fertility Pricing
Shady Grove Fertility ROI & Value For Money
2.5/5
Shady Grove Fertility has a value for money and ROI score of 2.5 out of 5 stars rated by its users and customers.
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Shady Grove Fertility Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry. The users from the Education industry think that they had the lowest ROI from Shady Grove Fertility.
Quick Insights into Shady Grove Fertility ROI
Shady Grove Fertility's ROI score was rated highest by customers who have used Shady Grove Fertility's products/services for 1 to 2 Years, and rated lowest by customers from the Healthcare, Hospitals and Medicine industry.
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Ranked Shady Grove Fertility ROI the Highest
Ranked Shady Grove Fertility ROI the Lowest
Shady Grove Fertility ROI Score by Gender
Shady Grove Fertility's ROI score was rated 1.7 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Shady Grove Fertility.
Female
1.7/5
Male
N/A
Shady Grove Fertility ROI Score by Ethnicity
Shady Grove Fertility's ROI score was rated the highest by Caucasian customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Shady Grove Fertility.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.8 | Caucasian | 1.8 |
Other 1.6 | Other | 1.6 |
Shady Grove Fertility ROI Score by Age
Shady Grove Fertility's ROI score was rated the highest by customers ages 36-40, and the lowest by customers ages 41-45.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Shady Grove Fertility.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
31-35 1.7 | 31-35 | 1.7 |
36-40 2 | 36-40 | 2 |
41-45 1.6 | 41-45 | 1.6 |
Shady Grove Fertility ROI Score by Usage
Shady Grove Fertility's ROI score was rated the highest by customers who have used Shady Grove Fertility's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
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Shady Grove Fertility ROI Score by Industry
Shady Grove Fertility's ROI score was rated the highest by Tech industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
Shady Grove Fertility Customer Satisfaction (CSAT)
Shady Grove Fertility Customer Satisfaction (CSAT) Score
34 / 100
Shady Grove Fertility has an overall Customer Satisfaction score of 34 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
24%
Satisfied
10%
Neither Satisfied nor Dissatisfied
3%
Dissatisfied
17%
Very Dissatisfied
46%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Shady Grove Fertility Customer Satisfaction
Shady Grove Fertility's Customer Satisfaction score was rated highest by customers ages 41-45, and rated lowest by customers ages 31-35.
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Ranked Shady Grove Fertility Customer Satisfaction the Highest
Ranked Shady Grove Fertility Customer Satisfaction the Lowest
Shady Grove Fertility Customer Satisfaction Score by Gender
Shady Grove Fertility's Customer Satisfaction score was rated 24 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Shady Grove Fertility.
24 / 100
FemaleVery Satisfied | 12% | |
|---|---|---|
Satisfied | 12% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 11% | |
Very Dissatisfied | 65% |
Shady Grove Fertility Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Shady Grove Fertility's Customer Satisfaction (CSAT) score was rated 28% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Shady Grove Fertility.
28 / 100
Very Satisfied
14%
Satisfied
14%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
7%
Very Dissatisfied
65%
CSAT according to Other
Shady Grove Fertility's Customer Satisfaction (CSAT) score was rated 25% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Shady Grove Fertility.
25 / 100
Very Satisfied
25%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
75%
Shady Grove Fertility Customer Satisfaction Score by Age
Shady Grove Fertility's Customer Satisfaction score was rated the highest by customers ages 41-45, and the lowest by customers ages 31-35.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Shady Grove Fertility.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 31-35 | 17% | |||||||||||||||
| 36-40 | 28% | |||||||||||||||
| 41-45 | 40% |
Shady Grove Fertility Customer Satisfaction Score by Usage
Shady Grove Fertility's Customer Satisfaction score was rated the highest by customers who have used Shady Grove Fertility's products/services for Less than 1 Year, and the lowest by customers with 1 to 2 Years of usage.
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Shady Grove Fertility Customer Satisfaction Score by Industry
Shady Grove Fertility's Customer Satisfaction score was rated the highest by Healthcare, Hospitals and Medicine industry customers, and the lowest by Education industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
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}Shady Grove Fertility Customer Service
2.4/5
Shady Grove Fertility has an overall Customer Service score of 2.4 out of 5 stars rated by its users and customers.
Sign Up to unlock Shady Grove Fertility's overall Customer Service score rated by its users and customers.
About Shady Grove Fertility's Customer Service
Address
9600 Blackwell Rd, Rockville, MD 20850
Website
http://shadygrovefertility.com
Phone Number
301-340-1125
Shady Grove Fertility's Social Links
Quick Insights into Shady Grove Fertility Customer Service
Shady Grove Fertility's Customer Service score was rated highest by customers who have used Shady Grove Fertility's products/services for Less than 1 Year, and rated lowest by customers from the Healthcare, Hospitals and Medicine industry.
Sign Up to unlock insights into how customers have ranked Shady Grove Fertility's Customer Service score.
Ranked Shady Grove Fertility Customer Service the Highest
Ranked Shady Grove Fertility Customer Service the Lowest
Shady Grove Fertility Customer Service Score by Gender
Shady Grove Fertility's Customer Service score was rated 1.5 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Shady Grove Fertility.
Female
1.5/5
Male
N/A
Shady Grove Fertility Customer Service Score by Ethnicity
Shady Grove Fertility's Customer Service score was rated the highest by Other customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Shady Grove Fertility.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Other 1.7 | Other | 1.7 |
Shady Grove Fertility Customer Service Score by Age
Shady Grove Fertility's Customer Service score was rated the highest by customers ages 31-35, and the lowest by customers ages 36-40.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Shady Grove Fertility.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
31-35 2 | 31-35 | 2 |
36-40 1.5 | 36-40 | 1.5 |
41-45 1.6 | 41-45 | 1.6 |
Shady Grove Fertility Customer Service Score by Usage
Shady Grove Fertility's Customer Service score was rated the highest by customers who have used Shady Grove Fertility's products/services for Less than 1 Year, and the lowest by customers with 1 to 2 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Shady Grove Fertility Customer Service Score by Industry
Shady Grove Fertility's Customer Service score was rated the highest by Tech industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
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Shady Grove Fertility as an Employer
3.8/5
Shady Grove Fertility has a 3.8/5 stars for its overall company culture rated by their employees
top
50%
Consumer vs. Employees
Shady Grove Fertility scored a -30 for Net Promoter Score and a -6 for Employee Net Promoter Score. NPS gauges how likely a customer of Shady Grove Fertility would recommend the brand to a friend. ENPS measures how likely Shady Grove Fertility employees would recommend working at Shady Grove Fertility to a friend.
Net Promoter Score
-30
NPS Score
| 32% | Promoters |
|---|---|
| 6% | Passive |
| 62% | Detractors |
Employee Net Promoter Score
-6
eNPS Score
| 44% | Promoters |
|---|---|
| 6% | Passive |
| 50% | Detractors |
