50
NPS
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Brand Page
Shaker Recruitment Marketing
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About Shaker Recruitment Marketing's Brand
We are a full-service recruitment marketing agency, an extension to your HR/TA team, though we're your exclusive marketing team. We specialize in EVP development and employer branding, high design creative, custom career sites and partner integrations, and provide consult on CRM and ATS selection. We maximize your budget across digital channels, manage your social strategy and content, and provide expert, impartial insight, all driven by the goal...to help you achieve yours.
Brand at a Glance
55%
Customer Loyalty
3.2/5
Product Quality
4.2/5
Pricing
4/5
Customer Service
Shaker Recruitment Marketing NPS
Shaker Recruitment Marketing's Net Promoter Score (NPS) is a 50 with 50% Promoters, 50% Passives, and 0% Detractors. Net Promoter Score tracks whether Shaker Recruitment Marketing's customers would recommend using the product based on a scale of -100 to 100.
Shaker Recruitment Marketing Overall NPS
| 50% | Promoters |
|---|---|
| 50% | Passives |
| 0% | Detractors |
Shaker Recruitment Marketing NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2021 100 | Jan 2021 | 100 |
Feb 2025 50 | Feb 2025 | 50 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Shaker Recruitment Marketing Customer Loyalty
55%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
55% of Shaker Recruitment Marketing users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Shaker Recruitment Marketing Product Quality
3.2/5
Shaker Recruitment Marketing has an overall Product Quality score of 3.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Shaker Recruitment Marketing's overall Product Quality score rated by its users and customers.
Shaker Recruitment Marketing Product Information
Shaker Recruitment Marketing’s product quality score is a 3.2 out of 5 as rated by its users and customers.
- Website
- http://www.shaker.com/about
- Company Size
- 51-200 Employees
Industry
Consulting
Shaker Recruitment Marketing Pricing
Shaker Recruitment Marketing ROI & Value For Money
4.2/5
Shaker Recruitment Marketing has a value for money and ROI score of 4.2 out of 5 stars rated by its users and customers.
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Shaker Recruitment Marketing Customer Satisfaction (CSAT)
Shaker Recruitment Marketing Customer Satisfaction (CSAT) Score
100 / 100
Shaker Recruitment Marketing has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
100%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Shaker Recruitment Marketing Customer Service
4/5
Shaker Recruitment Marketing has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock Shaker Recruitment Marketing's overall Customer Service score rated by its users and customers.
About Shaker Recruitment Marketing's Customer Service
Address
Oak Park, IL 60301
Website
http://www.shaker.com/about
Phone Number
7083580450
Shaker Recruitment Marketing as an Employer
3.3/5
Shaker Recruitment Marketing has a 3.3/5 stars for its overall company culture rated by their employees
top
5%
CEO of Shaker Recruitment Marketing
In the Top 5% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Shaker Recruitment Marketing scored a 50 for Net Promoter Score and a 10 for Employee Net Promoter Score. NPS gauges how likely a customer of Shaker Recruitment Marketing would recommend the brand to a friend. ENPS measures how likely Shaker Recruitment Marketing employees would recommend working at Shaker Recruitment Marketing to a friend.
Net Promoter Score
50
NPS Score
| 50% | Promoters |
|---|---|
| 50% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
10
eNPS Score
| 40% | Promoters |
|---|---|
| 30% | Passive |
| 30% | Detractors |
