-100
NPS
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Shareablee
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About Shareablee's Brand
Shareablee is an online platform offering audience intelligence, competitive benchmarking, and insights for social media.
Brand at a Glance
55%
Customer Loyalty
2.7/5
Product Quality
2.7/5
Pricing
2.2/5
Customer Service
Shareablee NPS
Shareablee's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether Shareablee's customers would recommend using the product based on a scale of -100 to 100.
Shareablee Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
Shareablee NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2021 -100 | Apr 2021 | -100 |
Jun 2022 -100 | Jun 2022 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Shareablee Customer Loyalty
55%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
55% of Shareablee users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Shareablee Product Quality
2.7/5
Shareablee has an overall Product Quality score of 2.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Shareablee's overall Product Quality score rated by its users and customers.
Shareablee Product Information
Shareablee’s product quality score is a 2.7 out of 5 as rated by its users and customers.
- Website
- http://shareablee.com
- Company Size
- 51-200 Employees
Industry
Tech
Analytics
Shareablee Pricing
Shareablee ROI & Value For Money
2.7/5
Shareablee has a value for money and ROI score of 2.7 out of 5 stars rated by its users and customers.
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Shareablee Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Shareablee Customer Service
2.2/5
Shareablee has an overall Customer Service score of 2.2 out of 5 stars rated by its users and customers.
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About Shareablee's Customer Service
Address
291 Broadway, New York City, NY
Website
http://shareablee.com
Phone Number
646-543-6131
Shareablee as an Employer
4.4/5
Shareablee has a 4.4/5 stars for its overall company culture rated by their employees
top
30%
Consumer vs. Employees
Shareablee scored a -100 for Net Promoter Score and a 33 for Employee Net Promoter Score. NPS gauges how likely a customer of Shareablee would recommend the brand to a friend. ENPS measures how likely Shareablee employees would recommend working at Shareablee to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
33
eNPS Score
| 33% | Promoters |
|---|---|
| 67% | Passive |
| 0% | Detractors |
