-42
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Sharethrough
Marketing or Exec? Claim Your Free Account
About Sharethrough's Brand
Sharethrough is an omnichannel supply-side platform underpinned by advanced RTB tech and enhanced ad experiences. We connect publishers and advertisers with true technology innovation supporting all formats including display, video & native, devices, and user experiences on the web. A year ago to date, Sharethrough launched GreenPMPs™ in partnership with Scope3 in an effort to shift the company's positioning to adopt greener practices. GreenPMPs™ measure the emissions from the entire programmatic advertising supply chain and compensates for them through high quality carbon removal projects. Since then, we have led several initiatives, most recently the first-ever Green Media Summit.
Brand at a Glance
74%
Customer Loyalty
3.5/5
Product Quality
3.2/5
Pricing
3.3/5
Customer Service
Sharethrough NPS
Sharethrough's Net Promoter Score (NPS) is a -42 with 29% Promoters, 0% Passives, and 71% Detractors. Net Promoter Score tracks whether Sharethrough's customers would recommend using the product based on a scale of -100 to 100.
Sharethrough Overall NPS
| 29% | Promoters |
|---|---|
| 0% | Passives |
| 71% | Detractors |
Sharethrough NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2021 -100 | Sep 2021 | -100 |
Jan 2022 -33 | Jan 2022 | -33 |
Feb 2022 -50 | Feb 2022 | -50 |
Apr 2022 -60 | Apr 2022 | -60 |
May 2022 -67 | May 2022 | -67 |
Aug 2022 -75 | Aug 2022 | -75 |
Nov 2022 -55 | Nov 2022 | -55 |
Mar 2023 -63 | Mar 2023 | -63 |
Apr 2023 -50 | Apr 2023 | -50 |
May 2023 -53 | May 2023 | -53 |
Jan 2024 -43 | Jan 2024 | -43 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Sharethrough Customer Loyalty
74%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
74% of Sharethrough users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Sharethrough Product Quality
3.5/5
Sharethrough has an overall Product Quality score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Sharethrough's overall Product Quality score rated by its users and customers.
Sharethrough Product Information
Sharethrough’s product quality score is a 3.5 out of 5 as rated by its users and customers.
- Website
- http://www.sharethrough.com
- Company Size
- 51-200 Employees
Industry
Tech
Media
Sharethrough Pricing
Sharethrough ROI & Value For Money
3.2/5
Sharethrough has a value for money and ROI score of 3.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Sharethrough's overall ROI score rated by its users and customers.
Sharethrough Customer Satisfaction (CSAT)
Sharethrough Customer Satisfaction (CSAT) Score
67 / 100
Sharethrough has an overall Customer Satisfaction score of 67 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
56%
Satisfied
11%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
11%
Very Dissatisfied
22%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Sharethrough Customer Service
3.3/5
Sharethrough has an overall Customer Service score of 3.3 out of 5 stars rated by its users and customers.
Sign Up to unlock Sharethrough's overall Customer Service score rated by its users and customers.
About Sharethrough's Customer Service
Address
5455 Av. de Gaspé, Minter, AL H2T 3B3 Canada
Website
http://www.sharethrough.com
Phone Number
5145555555
Sharethrough's Social Links
Sharethrough as an Employer
4.2/5
Sharethrough has a 4.2/5 stars for its overall company culture rated by their employees
top
10%
Consumer vs. Employees
Sharethrough scored a -42 for Net Promoter Score and a 24 for Employee Net Promoter Score. NPS gauges how likely a customer of Sharethrough would recommend the brand to a friend. ENPS measures how likely Sharethrough employees would recommend working at Sharethrough to a friend.
Net Promoter Score
-42
NPS Score
| 29% | Promoters |
|---|---|
| 0% | Passive |
| 71% | Detractors |
Employee Net Promoter Score
24
eNPS Score
| 57% | Promoters |
|---|---|
| 10% | Passive |
| 33% | Detractors |
