-100
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Shawbrook Bank
Marketing or Exec? Claim Your Free Account
About Shawbrook Bank's Brand
Provider of commercial banking services intended to provide lending and saving products to markets traditionally poorly served by banks. The company's banking services includes commercial property mortgages, personal loans and tailored finance and savings products enabling individuals and small and medium sized enterprises with the financial tools to plan and grow.
Brand at a Glance
10%
Customer Loyalty
2.5/5
Product Quality
3/5
Pricing
2.5/5
Customer Service
Shawbrook Bank NPS
Shawbrook Bank's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether Shawbrook Bank's customers would recommend using the product based on a scale of -100 to 100.
Shawbrook Bank Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
Shawbrook Bank NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2025 -100 | Sep 2025 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Shawbrook Bank Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of Shawbrook Bank users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Shawbrook Bank Product Quality
2.5/5
Shawbrook Bank has an overall Product Quality score of 2.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Shawbrook Bank's overall Product Quality score rated by its users and customers.
Shawbrook Bank Product Information
Shawbrook Bank’s product quality score is a 2.5 out of 5 as rated by its users and customers.
- Website
- www.shawbrook.co.uk
- Company Size
- 501-1,000 Employees
Shawbrook Bank Pricing
Shawbrook Bank ROI & Value For Money
3/5
Shawbrook Bank has a value for money and ROI score of 3 out of 5 stars rated by its users and customers.
Sign Up to unlock Shawbrook Bank's overall ROI score rated by its users and customers.
Shawbrook Bank Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
100%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Shawbrook Bank Customer Service
2.5/5
Shawbrook Bank has an overall Customer Service score of 2.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Shawbrook Bank's overall Customer Service score rated by its users and customers.
About Shawbrook Bank's Customer Service
Address
Lutea House, Warley Hill Business Park, Brentwood, CM13 3BE Bahamas
Website
www.shawbrook.co.uk
Phone Number
7
