-25
NPS
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Shearman & Sterling, LLP
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About Shearman & Sterling, LLP's Brand
Corporate & Financial Institutes Advisor
Brand at a Glance
47%
Customer Loyalty
3.3/5
Product Quality
3/5
Pricing
3.1/5
Customer Service
Shearman & Sterling, LLP NPS
Shearman & Sterling, LLP's Net Promoter Score (NPS) is a -25 with 25% Promoters, 25% Passives, and 50% Detractors. Net Promoter Score tracks whether Shearman & Sterling, LLP's customers would recommend using the product based on a scale of -100 to 100.
Shearman & Sterling, LLP Overall NPS
| 25% | Promoters |
|---|---|
| 25% | Passives |
| 50% | Detractors |
Shearman & Sterling, LLP NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2020 -100 | Nov 2020 | -100 |
Nov 2021 0 | Nov 2021 | 0 |
Jan 2022 -25 | Jan 2022 | -25 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Shearman & Sterling, LLP Customer Loyalty
47%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
47% of Shearman & Sterling, LLP users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Shearman & Sterling, LLP Product Quality
3.3/5
Shearman & Sterling, LLP has an overall Product Quality score of 3.3 out of 5 stars rated by its users and customers.
Sign Up to unlock Shearman & Sterling, LLP's overall Product Quality score rated by its users and customers.
Shearman & Sterling, LLP Product Information
Shearman & Sterling, LLP’s product quality score is a 3.3 out of 5 as rated by its users and customers.
- Website
- http://www.shearman.com
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Business Services
FinTech
Government & Legal
Small Business Services
Shearman & Sterling, LLP Pricing
Shearman & Sterling, LLP ROI & Value For Money
3/5
Shearman & Sterling, LLP has a value for money and ROI score of 3 out of 5 stars rated by its users and customers.
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Shearman & Sterling, LLP Customer Satisfaction (CSAT)
Shearman & Sterling, LLP Customer Satisfaction (CSAT) Score
67 / 100
Shearman & Sterling, LLP has an overall Customer Satisfaction score of 67 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
34%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
33%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Shearman & Sterling, LLP Customer Service
3.1/5
Shearman & Sterling, LLP has an overall Customer Service score of 3.1 out of 5 stars rated by its users and customers.
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About Shearman & Sterling, LLP's Customer Service
Address
599 Lexington Avenue, New York City, NY 10022
Website
http://www.shearman.com
Phone Number
6468488326
Shearman & Sterling, LLP as an Employer
2.4/5
Shearman & Sterling, LLP has a 2.4/5 stars for its overall company culture rated by their employees
bottom
25%
CEO of Shearman & Sterling, LLP
In the Bottom 25% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Shearman & Sterling, LLP scored a -25 for Net Promoter Score and a -64 for Employee Net Promoter Score. NPS gauges how likely a customer of Shearman & Sterling, LLP would recommend the brand to a friend. ENPS measures how likely Shearman & Sterling, LLP employees would recommend working at Shearman & Sterling, LLP to a friend.
Net Promoter Score
-25
NPS Score
| 25% | Promoters |
|---|---|
| 25% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
-64
eNPS Score
| 18% | Promoters |
|---|---|
| 0% | Passive |
| 82% | Detractors |
