20
NPS
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Shelby Systems
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About Shelby Systems' Brand
Shelby Systems is a church management software company that serves churches and non-profits with membership and financial tools.
Brand at a Glance
3.8/5
Product Quality
3.7/5
Pricing
3.7/5
Customer Service
Shelby Systems NPS
Shelby Systems's Net Promoter Score (NPS) is a 20 with 52% Promoters, 16% Passives, and 32% Detractors. Net Promoter Score tracks whether Shelby Systems's customers would recommend using the product based on a scale of -100 to 100.
Shelby Systems Overall NPS
| 52% | Promoters |
|---|---|
| 16% | Passives |
| 32% | Detractors |
Shelby Systems NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 20 | Aug 2020 | 20 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Shelby Systems NPS by Usage
Shelby Systems's NPS was rated the highest by customers who have used Shelby Systems's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -10 | Less than 1 Year | -10 |
1 to 2 Years 40 | 1 to 2 Years | 40 |
Shelby Systems Product Quality
3.8/5
Shelby Systems has an overall Product Quality score of 3.8 out of 5 stars rated by its users and customers.
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Shelby Systems Product Information
Shelby Systems serves markets in the United States.
Shelby Systems’s product quality score is a 3.8 out of 5 as rated by its users and customers.
- Website
- http://www.shelbysystems.com
- Company Size
- 51-200 Employees
Industry
Tech
SaaS
Languages Supported
English
Product Type
Church Management Software
Fund Accounting Software
Church Accounting Software
Shelby Systems Pricing
Shelby Systems ROI & Value For Money
3.7/5
Shelby Systems has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
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Shelby Systems Pricing Plans
Starting from $179/month, Shelby Systems uses a subscription model and offers the following: There is also a setup fee of $1,299 that includes data migration from older databases.
Shelby Systems Customer Service
3.7/5
Shelby Systems has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
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About Shelby Systems's Customer Service
Address
7345 Goodlett Farms Pkwy, Cordova, TN
Website
http://www.shelbysystems.com
Phone Number
19012593007
