-60
NPS
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ShelterLogic
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About ShelterLogic's Brand
A global manufacturer and marketer of fabric-covered, steel frame shelters and canopies for diverse consumer and commercial applications
Brand at a Glance
38%
Customer Loyalty
2/5
Product Quality
2.1/5
Pricing
2.3/5
Customer Service
ShelterLogic NPS
ShelterLogic's Net Promoter Score (NPS) is a -60 with 20% Promoters, 0% Passives, and 80% Detractors. Net Promoter Score tracks whether ShelterLogic's customers would recommend using the product based on a scale of -100 to 100.
ShelterLogic Overall NPS
| 20% | Promoters |
|---|---|
| 0% | Passives |
| 80% | Detractors |
ShelterLogic NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2022 -100 | Aug 2022 | -100 |
Feb 2024 -100 | Feb 2024 | -100 |
Mar 2025 -50 | Mar 2025 | -50 |
Dec 2025 -60 | Dec 2025 | -60 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
ShelterLogic Customer Loyalty
38%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
38% of ShelterLogic users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
ShelterLogic Product Quality
2/5
ShelterLogic has an overall Product Quality score of 2 out of 5 stars rated by its users and customers.
Sign Up to unlock ShelterLogic's overall Product Quality score rated by its users and customers.
ShelterLogic Product Information
ShelterLogic’s product quality score is a 2 out of 5 as rated by its users and customers.
- Website
- http://www.shelterlogic.com/
- Company Size
- 51-200 Employees
ShelterLogic Pricing
ShelterLogic ROI & Value For Money
2.1/5
ShelterLogic has a value for money and ROI score of 2.1 out of 5 stars rated by its users and customers.
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ShelterLogic Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
ShelterLogic Customer Service
2.3/5
ShelterLogic has an overall Customer Service score of 2.3 out of 5 stars rated by its users and customers.
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About ShelterLogic's Customer Service
Address
150 Callender Road, Watertown, CT
Website
http://www.shelterlogic.com/
Phone Number
(860) 274-9302
ShelterLogic as an Employer
2.5/5
ShelterLogic has a 2.5/5 stars for its overall company culture rated by their employees
bottom
15%
Consumer vs. Employees
ShelterLogic scored a -60 for Net Promoter Score and a -27 for Employee Net Promoter Score. NPS gauges how likely a customer of ShelterLogic would recommend the brand to a friend. ENPS measures how likely ShelterLogic employees would recommend working at ShelterLogic to a friend.
Net Promoter Score
-60
NPS Score
| 20% | Promoters |
|---|---|
| 0% | Passive |
| 80% | Detractors |
Employee Net Promoter Score
-27
eNPS Score
| 18% | Promoters |
|---|---|
| 37% | Passive |
| 45% | Detractors |
