0
NPS
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Sheppard Mullin
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About Sheppard Mullin's Brand
"Sheppard, Mullin, Richter & Hampton provides legal advisory services."
Sheppard Mullin NPS
Sheppard Mullin's Net Promoter Score (NPS) is a 0 with 0% Promoters, 100% Passives, and 0% Detractors. Net Promoter Score tracks whether Sheppard Mullin's customers would recommend using the product based on a scale of -100 to 100.
Sheppard Mullin Overall NPS
| 0% | Promoters |
|---|---|
| 100% | Passives |
| 0% | Detractors |
Sheppard Mullin NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2023 0 | Apr 2023 | 0 |
Dec 2023 0 | Dec 2023 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Sheppard Mullin as an Employer
2.4/5
Sheppard Mullin has a 2.4/5 stars for its overall company culture rated by their employees
top
50%
Consumer vs. Employees
Sheppard Mullin scored a 0 for Net Promoter Score and a -51 for Employee Net Promoter Score. NPS gauges how likely a customer of Sheppard Mullin would recommend the brand to a friend. ENPS measures how likely Sheppard Mullin employees would recommend working at Sheppard Mullin to a friend.
Net Promoter Score
0
NPS Score
| 0% | Promoters |
|---|---|
| 100% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
-51
eNPS Score
| 16% | Promoters |
|---|---|
| 17% | Passive |
| 67% | Detractors |
