75
NPS
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Shift
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About Shift's Brand
SHIFT is help you find, build, and convert new audiences with data-driven #PR and marketing.
Brand at a Glance
85%
Customer Loyalty
4.1/5
Product Quality
4/5
Pricing
4.2/5
Customer Service
Shift NPS
Shift's Net Promoter Score (NPS) is a 75 with 75% Promoters, 25% Passives, and 0% Detractors. Net Promoter Score tracks whether Shift's customers would recommend using the product based on a scale of -100 to 100.
Shift Overall NPS
| 75% | Promoters |
|---|---|
| 25% | Passives |
| 0% | Detractors |
Shift NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2021 100 | Jan 2021 | 100 |
Apr 2021 50 | Apr 2021 | 50 |
May 2021 66 | May 2021 | 66 |
Jan 2022 75 | Jan 2022 | 75 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Shift Customer Loyalty
85%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
85% of Shift users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Shift Product Quality
4.1/5
Shift has an overall Product Quality score of 4.1 out of 5 stars rated by its users and customers.
Sign Up to unlock Shift's overall Product Quality score rated by its users and customers.
Shift Product Information
Shift’s product quality score is a 4.1 out of 5 as rated by its users and customers.
- Website
- http://www.shiftcomm.com/
- Company Size
- 11-50 Employees
Industry
Tech
AdTech
Enterprise
Small Business Services
Shift Pricing
Shift ROI & Value For Money
4/5
Shift has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock Shift's overall ROI score rated by its users and customers.
Shift Customer Satisfaction (CSAT)
Shift Customer Satisfaction (CSAT) Score
100 / 100
Shift has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Shift Customer Service
4.2/5
Shift has an overall Customer Service score of 4.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Shift's overall Customer Service score rated by its users and customers.
About Shift's Customer Service
Address
275 Washington Street, Newton, MA 02458
Website
http://www.shiftcomm.com/
Shift as an Employer
2.8/5
Shift has a 2.8/5 stars for its overall company culture rated by their employees
top
20%
Consumer vs. Employees
Shift scored a 75 for Net Promoter Score and a -1 for Employee Net Promoter Score. NPS gauges how likely a customer of Shift would recommend the brand to a friend. ENPS measures how likely Shift employees would recommend working at Shift to a friend.
Net Promoter Score
75
NPS Score
| 75% | Promoters |
|---|---|
| 25% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
-1
eNPS Score
| 28% | Promoters |
|---|---|
| 43% | Passive |
| 29% | Detractors |
