-70
NPS
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Shift4
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About Shift4 Brand
Shift4 (NYSE: FOUR) is boldly redefining commerce by simplifying complex payments ecosystems across the world. As the leader in commerce-enabling technology, Shift4 powers billions of transactions annually for hundreds of thousands of businesses in virtually every industry.
Brand at a Glance
36%
Customer Loyalty
1.5/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
Shift4 NPS
Shift4's Net Promoter Score (NPS) is a -70 with 15% Promoters, 0% Passives, and 85% Detractors. Net Promoter Score tracks whether Shift4's customers would recommend using the product based on a scale of -100 to 100.
Shift4 Overall NPS
| 15% | Promoters |
|---|---|
| 0% | Passives |
| 85% | Detractors |
Shift4 NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2022 -100 | Aug 2022 | -100 |
Sep 2022 -100 | Sep 2022 | -100 |
Apr 2023 -100 | Apr 2023 | -100 |
Jun 2023 -60 | Jun 2023 | -60 |
Oct 2023 -67 | Oct 2023 | -67 |
Feb 2024 -43 | Feb 2024 | -43 |
May 2024 -50 | May 2024 | -50 |
Jun 2024 -40 | Jun 2024 | -40 |
Mar 2025 -33 | Mar 2025 | -33 |
Sep 2025 -23 | Sep 2025 | -23 |
Apr 2026 -69 | Apr 2026 | -69 |
May 2026 -71 | May 2026 | -71 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Shift4 NPS by Gender
Female customers rated Shift4's NPS 6 points higher than Male customers.
Male
-82
Shift4's NPS was rated -82 by Male customers on Comparably.
9%
Promoters
0%
Passives
91%
Detractors
Female
-76
Shift4's NPS was rated -76 by Female customers on Comparably.
12%
Promoters
0%
Passives
88%
Detractors
Shift4 NPS by Ethnicity
Shift4's NPS was rated the highest by African American/Black customers, and the lowest by Native American customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -50 | Caucasian | -50 |
African American/Black -50 | African American/Black | -50 |
Asian or Pacific Islander -100 | Asian or Pacific Islander | -100 |
Native American -100 | Native American | -100 |
Shift4 NPS by Age
Shift4's NPS was rated the highest by customers ages 31-35, and the lowest by customers ages 41-45.
Shift4 NPS by Usage
Shift4's NPS was rated the highest by customers who have used Shift4's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -100 | Less than 1 Year | -100 |
1 to 2 Years -66 | 1 to 2 Years | -66 |
2 to 5 Years -50 | 2 to 5 Years | -50 |
Shift4 Customer Loyalty
36%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
36% of Shift4 users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Shift4 Customer Loyalty Score by Gender
Male customers rated Shift4's Customer Loyalty score 14% higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Shift4.
Male
35%
Yes
Female
21%
Yes
Shift4 Customer Loyalty Score by Ethnicity
Shift4's Customer Loyalty score was rated the highest by African American/Black customers, and the lowest by Native American customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Shift4.
33
out of 100
Caucasian
55
out of 100
African American/Black
33
out of 100
Asian or Pacific Islander
10
out of 100
Native American
Shift4 Customer Loyalty Score by Age
Shift4's Customer Loyalty score was rated the highest by customers ages 31-35, and the lowest by customers ages 36-40.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Shift4.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
26-30 28% | 26-30 | 28% |
31-35 40% | 31-35 | 40% |
36-40 10% | 36-40 | 10% |
41-45 33% | 41-45 | 33% |
Shift4 Customer Loyalty Score by Usage
Shift4's Customer Loyalty score was rated the highest by customers who have used Shift4's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Shift4 Customer Loyalty Score by Industry
Shift4's Customer Loyalty score was rated the highest by Accounting industry customers, and the lowest by Aerospace and Aviation industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Shift4 Product Quality
1.5/5
Shift4 has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
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Shift4 Product Information
Shift4’s product quality score is a 1.5 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Shift4's product the highest.
- Website
- http://shift4.com
- Company Size
- 1,001-5,000 Employees
Industry
Banking and Financial Services
Quick Insights into Shift4 Product Quality
Shift4's Product Quality score was rated highest by customers who have used Shift4's products/services for 2 to 5 Years, and rated lowest by customers from the Tech industry.
Sign Up to unlock insights into how customers have ranked Shift4 Product Quality.
Ranked Shift4 Product Quality the Highest
Ranked Shift4 Product Quality the Lowest
Shift4 Product Quality Score by Gender
Shift4's Product Quality score was rated 1.5 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Shift4.
Male
1.5/5
Female
1.5/5
Shift4 Product Quality Score by Ethnicity
Shift4's Product Quality score was rated the highest by African American/Black customers, and the lowest by Native American customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Shift4.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
African American/Black 1.6 | African American/Black | 1.6 |
Asian or Pacific Islander 1.5 | Asian or Pacific Islander | 1.5 |
Native American 1.5 | Native American | 1.5 |
Shift4 Product Quality Score by Age
Shift4's Product Quality score was rated 1.5 stars by customers ages 26-30 and customers ages 41-45 on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Shift4.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
26-30 1.5 | 26-30 | 1.5 |
31-35 1.5 | 31-35 | 1.5 |
36-40 1.5 | 36-40 | 1.5 |
41-45 1.5 | 41-45 | 1.5 |
Shift4 Product Quality Score by Usage
Shift4's Product Quality score was rated the highest by customers who have used Shift4's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Shift4 Product Quality Score by Industry
Shift4's Product Quality score was rated 1.5 stars by both Accounting and Tech industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
Shift4 Pricing
Shift4 ROI & Value For Money
1.5/5
Shift4 has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Shift4 overall ROI score rated by its users and customers.
Shift4 Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Accounting industry. The users from the Aerospace and Aviation industry think that they had the lowest ROI from Shift4.
Quick Insights into Shift4 ROI
Shift4's ROI score was rated highest by customers ages 31-35, and rated lowest by customers from the Tech industry.
Sign Up to unlock insights into how customers have ranked Shift4 ROI score.
Ranked Shift4 ROI the Highest
Ranked Shift4 ROI the Lowest
Shift4 ROI Score by Gender
Shift4's ROI score was rated 1.5 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Shift4.
Male
1.5/5
Female
1.5/5
Shift4 ROI Score by Ethnicity
Shift4's ROI score was rated the highest by African American/Black customers, and the lowest by Native American customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Shift4.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.6 | Caucasian | 1.6 |
African American/Black 1.6 | African American/Black | 1.6 |
Asian or Pacific Islander 1.5 | Asian or Pacific Islander | 1.5 |
Native American 1.5 | Native American | 1.5 |
Shift4 ROI Score by Age
Shift4's ROI score was rated the highest by customers ages 31-35, and the lowest by customers ages 41-45.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Shift4.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
26-30 1.5 | 26-30 | 1.5 |
31-35 2 | 31-35 | 2 |
36-40 1.5 | 36-40 | 1.5 |
41-45 1.5 | 41-45 | 1.5 |
Shift4 ROI Score by Usage
Shift4's ROI score was rated the highest by customers who have used Shift4's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Shift4 ROI Score by Industry
Shift4's ROI score was rated the highest by Accounting industry customers, and the lowest by Tech industry customers.
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Shift4 Customer Satisfaction (CSAT)
Shift4 Customer Satisfaction (CSAT) Score
56 / 100
Shift4 has an overall Customer Satisfaction score of 56 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
11%
Satisfied
45%
Neither Satisfied nor Dissatisfied
22%
Dissatisfied
11%
Very Dissatisfied
11%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Shift4 Customer Service
1.5/5
Shift4 has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Shift4 overall Customer Service score rated by its users and customers.
About Shift4's Customer Service
Address
2022 N. Irving St., Allentown, PA 18109
Website
http://shift4.com
Phone Number
888-276-2108
Shift4's Social Links
Quick Insights into Shift4 Customer Service
Shift4's Customer Service score was rated highest by customers ages 31-35, and rated lowest by customers from the Tech industry.
Sign Up to unlock insights into how customers have ranked Shift4 Customer Service score.
Ranked Shift4 Customer Service the Highest
Ranked Shift4 Customer Service the Lowest
Shift4 Customer Service Score by Gender
Shift4's Customer Service score was rated 1.5 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Shift4.
Male
1.5/5
Female
1.5/5
Shift4 Customer Service Score by Ethnicity
Shift4's Customer Service score was rated the highest by African American/Black customers, and the lowest by Native American customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Shift4.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.6 | Caucasian | 1.6 |
African American/Black 1.6 | African American/Black | 1.6 |
Asian or Pacific Islander 1.5 | Asian or Pacific Islander | 1.5 |
Native American 1.5 | Native American | 1.5 |
Shift4 Customer Service Score by Age
Shift4's Customer Service score was rated the highest by customers ages 31-35, and the lowest by customers ages 41-45.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Shift4.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
26-30 1.5 | 26-30 | 1.5 |
31-35 2 | 31-35 | 2 |
36-40 1.5 | 36-40 | 1.5 |
41-45 1.5 | 41-45 | 1.5 |
Shift4 Customer Service Score by Usage
Shift4's Customer Service score was rated the highest by customers who have used Shift4's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
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Shift4 Customer Service Score by Industry
Shift4's Customer Service score was rated the highest by Accounting industry customers, and the lowest by Tech industry customers.
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Shift4 as an Employer
Consumer vs. Employees
Shift4 scored a -70 for Net Promoter Score and a 14 for Employee Net Promoter Score. NPS gauges how likely a customer of Shift4 would recommend the brand to a friend. ENPS measures how likely Shift4 employees would recommend working at Shift4 to a friend.
Net Promoter Score
-70
NPS Score
| 15% | Promoters |
|---|---|
| 0% | Passive |
| 85% | Detractors |
Employee Net Promoter Score
14
eNPS Score
| 46% | Promoters |
|---|---|
| 22% | Passive |
| 32% | Detractors |
