-100
NPS
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Brand Page
Shine Solar
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About Shine Solar's Brand
Shine Solar’s highest priority is customer satisfaction. We accomplish this by providing our customers with a personal solar concierge to help answer any of their questions. We also offer an app to track their solar installation progress. We use a simple 4 step process so that you can enjoy your new solar system faster.
Brand at a Glance
53%
Customer Loyalty
3.2/5
Product Quality
2.8/5
Pricing
2.4/5
Customer Service
Shine Solar NPS
Shine Solar's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether Shine Solar's customers would recommend using the product based on a scale of -100 to 100.
Shine Solar Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
Shine Solar NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2024 -100 | Jul 2024 | -100 |
Sep 2024 -100 | Sep 2024 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Shine Solar Customer Loyalty
53%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
53% of Shine Solar users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Shine Solar Product Quality
3.2/5
Shine Solar has an overall Product Quality score of 3.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Shine Solar's overall Product Quality score rated by its users and customers.
Shine Solar Product Information
Shine Solar’s product quality score is a 3.2 out of 5 as rated by its users and customers.
- Website
- http://www.shinesolar.com
- Company Size
- 201-500 Employees
Industry
Renewables and Environment
Shine Solar Pricing
Shine Solar ROI & Value For Money
2.8/5
Shine Solar has a value for money and ROI score of 2.8 out of 5 stars rated by its users and customers.
Sign Up to unlock Shine Solar's overall ROI score rated by its users and customers.
Shine Solar Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
67%
Very Dissatisfied
33%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Shine Solar Customer Service
2.4/5
Shine Solar has an overall Customer Service score of 2.4 out of 5 stars rated by its users and customers.
Sign Up to unlock Shine Solar's overall Customer Service score rated by its users and customers.
About Shine Solar's Customer Service
Address
5214 W Village Pkwy, Rogers, AR 72758
Website
http://www.shinesolar.com
Phone Number
479-2279-7765
Shine Solar's Social Links
Shine Solar as an Employer
4.7/5
Shine Solar has a 4.7/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Shine Solar scored a -100 for Net Promoter Score and a 100 for Employee Net Promoter Score. NPS gauges how likely a customer of Shine Solar would recommend the brand to a friend. ENPS measures how likely Shine Solar employees would recommend working at Shine Solar to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
100
eNPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
