36
NPS
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ShipBob
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About ShipBob's Brand
ShipBob is a global logistics platform that fulfills ecommerce orders for direct-to-consumer brands. Our mission is to make merchants more successful online by providing best-in-class fulfillment so their customers get the fast and affordable shipping they expect.
Brand at a Glance
68%
Customer Loyalty
3.4/5
Product Quality
3.5/5
Pricing
3.4/5
Customer Service
ShipBob NPS
ShipBob's Net Promoter Score (NPS) is a 36 with 63% Promoters, 10% Passives, and 27% Detractors. Net Promoter Score tracks whether ShipBob's customers would recommend using the product based on a scale of -100 to 100.
ShipBob Overall NPS
| 63% | Promoters |
|---|---|
| 10% | Passives |
| 27% | Detractors |
ShipBob NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2022 41 | May 2022 | 41 |
Jun 2022 36 | Jun 2022 | 36 |
Sep 2022 34 | Sep 2022 | 34 |
Oct 2022 36 | Oct 2022 | 36 |
Feb 2023 36 | Feb 2023 | 36 |
Apr 2023 37 | Apr 2023 | 37 |
Jun 2023 35 | Jun 2023 | 35 |
Sep 2023 33 | Sep 2023 | 33 |
Jan 2024 35 | Jan 2024 | 35 |
Apr 2024 33 | Apr 2024 | 33 |
May 2024 34 | May 2024 | 34 |
Oct 2025 34 | Oct 2025 | 34 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
ShipBob NPS by Gender
ShipBob's NPS was rated 0 by Male customers on Comparably.
Male
0
ShipBob's NPS was rated by Male customers on Comparably.
50%
Promoters
0%
Passives
50%
Detractors
Female
N/A
ShipBob's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
ShipBob NPS by Ethnicity
ShipBob's NPS was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -50 | Caucasian | -50 |
Asian or Pacific Islander 34 | Asian or Pacific Islander | 34 |
ShipBob NPS by Usage
ShipBob's NPS was rated the highest by customers who have used ShipBob's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -7 | Less than 1 Year | -7 |
1 to 2 Years 86 | 1 to 2 Years | 86 |
ShipBob Customer Reviews
Out of the 4 ShipBob customer reviews 2 were positive and 2 were constructive. ShipBob customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
ShipBob Customer Loyalty
68%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
68% of ShipBob users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
ShipBob Customer Loyalty Score by Gender
ShipBob's Customer Loyalty score was rated 85 by Male customers on Comparably.
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Male
85%
Yes
Female
N/A
Yes
ShipBob Customer Loyalty Score by Ethnicity
ShipBob's Customer Loyalty score was rated the highest by Caucasian customers, and the lowest by Asian or Pacific Islander customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of ShipBob.
78
out of 100
Caucasian
40
out of 100
Asian or Pacific Islander
ShipBob Customer Loyalty Score by Usage
ShipBob's Customer Loyalty score was rated the highest by customers who have used ShipBob's products/services for Less than 1 Year, and the lowest by customers with 1 to 2 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
ShipBob Product Quality
3.4/5
ShipBob has an overall Product Quality score of 3.4 out of 5 stars rated by its users and customers.
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ShipBob Product Information
ShipBob serves markets in the United States, Australia, and Canada. ShipBob supports iOS and Web devices and offers products for small, medium, and large sized businesses.
ShipBob’s product quality score is a 3.4 out of 5 as rated by its users and customers. Reviewers from the Fashion and Beauty industry rated ShipBob's product the highest. Reviewers from the Retail industry rated ShipBob the lowest at 2.
- Website
- http://www.shipbob.com/
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Ecommerce and Marketplaces
Languages Supported
English
Product Type
Inventory Management Software
Order Management Software
Shipping Software
Quick Insights into ShipBob Product Quality
ShipBob's Product Quality score was rated highest by customers who have used ShipBob's products/services for 1 to 2 Years, and rated lowest by Caucasian customers.
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Ranked ShipBob Product Quality the Highest
Ranked ShipBob Product Quality the Lowest
ShipBob Product Quality Score by Gender
ShipBob's Product Quality score was rated 2.6 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of ShipBob.
Male
2.6/5
Female
N/A
ShipBob Product Quality Score by Ethnicity
ShipBob's Product Quality score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of ShipBob.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.6 | Caucasian | 1.6 |
Asian or Pacific Islander 3.8 | Asian or Pacific Islander | 3.8 |
ShipBob Product Quality Score by Usage
ShipBob's Product Quality score was rated the highest by customers who have used ShipBob's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
ShipBob Product Quality Score by Industry
ShipBob's Product Quality score was rated the highest by Fashion and Beauty industry customers, and the lowest by Retail industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
ShipBob Pricing
ShipBob ROI & Value For Money
3.5/5
ShipBob has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock ShipBob's overall ROI score rated by its users and customers.
ShipBob Pricing Plans
ShipBob has a pricing structure that accommodates small, medium, and large businesses.
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Retail industry. The users from the Consumer Goods industry think that they had the lowest ROI from ShipBob.
Who Uses ShipBob?
Small Businesses
Medium Businesses
Large Enterprises
Quick Insights into ShipBob ROI
ShipBob's ROI score was rated highest by customers who have used ShipBob's products/services for 1 to 2 Years, and rated lowest by customers who have used ShipBob's products/services for Less than 1 Year.
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Ranked ShipBob ROI the Highest
Ranked ShipBob ROI the Lowest
ShipBob ROI Score by Gender
ShipBob's ROI score was rated 2.2 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of ShipBob.
Male
2.2/5
Female
N/A
ShipBob ROI Score by Ethnicity
ShipBob's ROI score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of ShipBob.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.6 | Caucasian | 1.6 |
Asian or Pacific Islander 3.6 | Asian or Pacific Islander | 3.6 |
ShipBob ROI Score by Usage
ShipBob's ROI score was rated the highest by customers who have used ShipBob's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
ShipBob ROI Score by Industry
ShipBob's ROI score was rated the highest by Retail industry customers, and the lowest by Consumer Goods industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
ShipBob Customer Satisfaction (CSAT)
ShipBob Customer Satisfaction (CSAT) Score
60 / 100
ShipBob has an overall Customer Satisfaction score of 60 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
47%
Satisfied
13%
Neither Satisfied nor Dissatisfied
6%
Dissatisfied
7%
Very Dissatisfied
27%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into ShipBob Customer Satisfaction
ShipBob's Customer Satisfaction score was rated highest by customers who have used ShipBob's products/services for 1 to 2 Years, and rated lowest by customers who have used ShipBob's products/services for Less than 1 Year.
Sign Up to unlock insights into how customers have ranked ShipBob's Customer Satisfaction.
Ranked ShipBob Customer Satisfaction the Highest
Ranked ShipBob Customer Satisfaction the Lowest
ShipBob Customer Satisfaction Score by Gender
ShipBob's Customer Satisfaction score was rated 40 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of ShipBob.
40 / 100
MaleVery Satisfied | 20% | |
|---|---|---|
Satisfied | 20% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 60% |
ShipBob Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
ShipBob's Customer Satisfaction (CSAT) score was rated 0% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of ShipBob.
0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
CSAT according to Asian or Pacific Islander
ShipBob's Customer Satisfaction (CSAT) score was rated 67% according to Asian or Pacific Islander users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of ShipBob.
67 / 100
Very Satisfied
67%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
33%
Very Dissatisfied
0%
ShipBob Customer Satisfaction Score by Usage
ShipBob's Customer Satisfaction score was rated the highest by customers who have used ShipBob's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
ShipBob Customer Service
3.4/5
ShipBob has an overall Customer Service score of 3.4 out of 5 stars rated by its users and customers.
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About ShipBob's Customer Service
Address
120 North Racine, Suite 100, Chicago, IL 60607
Website
http://www.shipbob.com/
Phone Number
765-430-7769
ShipBob's Social Links
Quick Insights into ShipBob Customer Service
ShipBob's Customer Service score was rated highest by customers who have used ShipBob's products/services for 1 to 2 Years, and rated lowest by customers who have used ShipBob's products/services for Less than 1 Year.
Sign Up to unlock insights into how customers have ranked ShipBob's Customer Service score.
Ranked ShipBob Customer Service the Highest
Ranked ShipBob Customer Service the Lowest
ShipBob Customer Service Score by Gender
ShipBob's Customer Service score was rated 2.6 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of ShipBob.
Male
2.6/5
Female
N/A
ShipBob Customer Service Score by Ethnicity
ShipBob's Customer Service score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of ShipBob.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.6 | Caucasian | 1.6 |
Asian or Pacific Islander 3.8 | Asian or Pacific Islander | 3.8 |
ShipBob Customer Service Score by Usage
ShipBob's Customer Service score was rated the highest by customers who have used ShipBob's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
ShipBob as an Employer
4.8/5
ShipBob has a 4.8/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
ShipBob scored a 36 for Net Promoter Score and a 67 for Employee Net Promoter Score. NPS gauges how likely a customer of ShipBob would recommend the brand to a friend. ENPS measures how likely ShipBob employees would recommend working at ShipBob to a friend.
Net Promoter Score
36
NPS Score
| 63% | Promoters |
|---|---|
| 10% | Passive |
| 27% | Detractors |
Employee Net Promoter Score
67
eNPS Score
| 78% | Promoters |
|---|---|
| 11% | Passive |
| 11% | Detractors |
