28
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
ShipHawk
Marketing or Exec? Claim Your Free Account
About ShipHawk's Brand
ShipHawk is a comprehensive platform that automates shipping from cart-to-customer for eCommerce retailers.
Brand at a Glance
100%
Customer Loyalty
4/5
Product Quality
3.8/5
Pricing
3.5/5
Customer Service
ShipHawk NPS
ShipHawk's Net Promoter Score (NPS) is a 28 with 57% Promoters, 14% Passives, and 29% Detractors. Net Promoter Score tracks whether ShipHawk's customers would recommend using the product based on a scale of -100 to 100.
ShipHawk Overall NPS
| 57% | Promoters |
|---|---|
| 14% | Passives |
| 29% | Detractors |
ShipHawk NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 49 | Aug 2020 | 49 |
Sep 2021 29 | Sep 2021 | 29 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
ShipHawk Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of ShipHawk users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
ShipHawk Product Quality
4/5
ShipHawk has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock ShipHawk's overall Product Quality score rated by its users and customers.
ShipHawk Product Information
ShipHawk serves markets in the United States. ShipHawk supports Web devices and offers products for medium and large sized businesses.
ShipHawk’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- http://shiphawk.com
- Company Size
- 11-50 Employees
Industry
Tech
Analytics
SaaS
Travel
Languages Supported
English
Product Type
Transportation Management Software
Order Management Software
Distributor Software
Logistics Software
Shipping Software
Freight Management Software
ShipHawk Pricing
ShipHawk ROI & Value For Money
3.8/5
ShipHawk has a value for money and ROI score of 3.8 out of 5 stars rated by its users and customers.
Sign Up to unlock ShipHawk's overall ROI score rated by its users and customers.
ShipHawk Pricing Plans
ShipHawk has a pricing structure that accommodates medium and large businesses. Starting from $12000/year, ShipHawk uses a subscription model. For the users that are not ready to commit yet, ShipHawk also offers a free trial.
Who Uses ShipHawk?
Medium Businesses
Large Enterprises
ShipHawk Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
100%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
ShipHawk Customer Service
3.5/5
ShipHawk has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock ShipHawk's overall Customer Service score rated by its users and customers.
About ShipHawk's Customer Service
Address
3463 State Street, Suite 245, Santa Barbara, CA 93105
Website
http://shiphawk.com
Phone Number
(805)335-2432
ShipHawk as an Employer
4.7/5
ShipHawk has a 4.7/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
ShipHawk scored a 28 for Net Promoter Score and a 100 for Employee Net Promoter Score. NPS gauges how likely a customer of ShipHawk would recommend the brand to a friend. ENPS measures how likely ShipHawk employees would recommend working at ShipHawk to a friend.
Net Promoter Score
28
NPS Score
| 57% | Promoters |
|---|---|
| 14% | Passive |
| 29% | Detractors |
Employee Net Promoter Score
100
eNPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
