-100
NPS
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Shipito
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About Shipito's Brand
Shipito is a package forwarding company allowing buyers to purchase products in the U.S. and have them shipped anywhere in the world.
Brand at a Glance
83%
Customer Loyalty
2.5/5
Product Quality
2.2/5
Pricing
2.2/5
Customer Service
Shipito NPS
Shipito's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether Shipito's customers would recommend using the product based on a scale of -100 to 100.
Shipito Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
Shipito NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2021 -100 | Sep 2021 | -100 |
Feb 2022 -100 | Feb 2022 | -100 |
Dec 2022 -100 | Dec 2022 | -100 |
Nov 2023 -100 | Nov 2023 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Shipito Customer Loyalty
83%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
83% of Shipito users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Shipito Product Quality
2.5/5
Shipito has an overall Product Quality score of 2.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Shipito's overall Product Quality score rated by its users and customers.
Shipito Product Information
Shipito’s product quality score is a 2.5 out of 5 as rated by its users and customers.
- Website
- http://www.shipito.com
- Company Size
- 51-200 Employees
Industry
Tech
Analytics
Travel
Shipito Pricing
Shipito ROI & Value For Money
2.2/5
Shipito has a value for money and ROI score of 2.2 out of 5 stars rated by its users and customers.
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Shipito Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
67%
Very Dissatisfied
33%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Shipito Customer Service
2.2/5
Shipito has an overall Customer Service score of 2.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Shipito's overall Customer Service score rated by its users and customers.
About Shipito's Customer Service
Address
2972 Columbia St, Torrance, CA
Website
http://www.shipito.com
Phone Number
310-212-7143
Consumer vs. Employees
Shipito scored a -100 for Net Promoter Score and a 100 for Employee Net Promoter Score. NPS gauges how likely a customer of Shipito would recommend the brand to a friend. ENPS measures how likely Shipito employees would recommend working at Shipito to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
100
eNPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
