50
NPS
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Brand Page
Shogun
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About Shogun's Brand
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Brand at a Glance
100%
Customer Loyalty
4.5/5
Product Quality
3.5/5
Pricing
4.5/5
Customer Service
Shogun NPS
Shogun's Net Promoter Score (NPS) is a 50 with 50% Promoters, 50% Passives, and 0% Detractors. Net Promoter Score tracks whether Shogun's customers would recommend using the product based on a scale of -100 to 100.
Shogun Overall NPS
| 50% | Promoters |
|---|---|
| 50% | Passives |
| 0% | Detractors |
Shogun NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2022 0 | Dec 2022 | 0 |
Jan 2023 50 | Jan 2023 | 50 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Shogun Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Shogun users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Shogun Product Quality
4.5/5
Shogun has an overall Product Quality score of 4.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Shogun's overall Product Quality score rated by its users and customers.
Shogun Product Information
Shogun’s product quality score is a 4.5 out of 5 as rated by its users and customers.
- Website
- https://getshogun.com
- Company Size
- 11-50 Employees
Industry
Tech
Ecommerce and Marketplaces
SaaS
Shogun Pricing
Shogun ROI & Value For Money
3.5/5
Shogun has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Shogun's overall ROI score rated by its users and customers.
Shogun Customer Satisfaction (CSAT)
Shogun Customer Satisfaction (CSAT) Score
100 / 100
Shogun has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Shogun Customer Service
4.5/5
Shogun has an overall Customer Service score of 4.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Shogun's overall Customer Service score rated by its users and customers.
About Shogun's Customer Service
Website
https://getshogun.com
Consumer vs. Employees
Shogun scored a 50 for Net Promoter Score and a -100 for Employee Net Promoter Score. NPS gauges how likely a customer of Shogun would recommend the brand to a friend. ENPS measures how likely Shogun employees would recommend working at Shogun to a friend.
Net Promoter Score
50
NPS Score
| 50% | Promoters |
|---|---|
| 50% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
-100
eNPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
