-79
NPS
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Brand Page
Shopkick
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About Shopkick's Brand
Shopkick brings moments of joy to everyday shopping.
Brand at a Glance
56%
Customer Loyalty
1.8/5
Product Quality
1.9/5
Pricing
1.9/5
Customer Service
Shopkick NPS
Shopkick's Net Promoter Score (NPS) is a -79 with 9% Promoters, 3% Passives, and 88% Detractors. Net Promoter Score tracks whether Shopkick's customers would recommend using the product based on a scale of -100 to 100.
Shopkick Overall NPS
| 9% | Promoters |
|---|---|
| 3% | Passives |
| 88% | Detractors |
Shopkick NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2023 -69 | Feb 2023 | -69 |
Mar 2023 -72 | Mar 2023 | -72 |
Apr 2023 -72 | Apr 2023 | -72 |
May 2023 -75 | May 2023 | -75 |
Jun 2023 -77 | Jun 2023 | -77 |
Dec 2023 -71 | Dec 2023 | -71 |
Jan 2024 -72 | Jan 2024 | -72 |
Apr 2024 -74 | Apr 2024 | -74 |
Jul 2024 -76 | Jul 2024 | -76 |
Dec 2024 -76 | Dec 2024 | -76 |
Jan 2025 -78 | Jan 2025 | -78 |
Dec 2025 -78 | Dec 2025 | -78 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Shopkick NPS by Gender
Shopkick's NPS was rated -100 by Female customers on Comparably.
Female
-100
Shopkick's NPS was rated -100 by Female customers on Comparably.
0%
Promoters
0%
Passives
100%
Detractors
Male
N/A
Shopkick's NPS is not yet rated by Male customers.
0%
Promoters
0%
Passives
0%
Detractors
Shopkick NPS by Ethnicity
Shopkick's NPS was rated -100 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -100 | Caucasian | -100 |
Shopkick NPS by Usage
Shopkick's NPS was rated -100 points by customers who have used Shopkick's products/services for 5 to 10 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
5 to 10 Years -100 | 5 to 10 Years | -100 |
Shopkick Customer Reviews
Out of the 4 Shopkick customer reviews 0 were positive and 4 were constructive. Shopkick customer reviews reflect that all customers expect a better service or product from the company and believe there is room for improvement.
Shopkick Customer Loyalty
56%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
56% of Shopkick users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Shopkick Customer Loyalty Score by Gender
Shopkick's Customer Loyalty score was rated 64 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Shopkick.
Female
64%
Yes
Male
N/A
Yes
Shopkick Customer Loyalty Score by Ethnicity
Shopkick's Customer Loyalty score was rated 73% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Shopkick.
73
out of 100
Caucasian
Shopkick Customer Loyalty Score by Usage
Shopkick's Customer Loyalty score was rated 82% by customers who have used Shopkick's products/services for 5 to 10 Years.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Shopkick Product Quality
1.8/5
Shopkick has an overall Product Quality score of 1.8 out of 5 stars rated by its users and customers.
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Shopkick Product Information
Shopkick’s product quality score is a 1.8 out of 5 as rated by its users and customers.
- Website
- http://shopkick.com
- Company Size
- 51-200 Employees
Industry
Retail
Quick Insights into Shopkick Product Quality
Shopkick's Product Quality score was rated highest by customers who have used Shopkick's products/services for 5 to 10 Years.
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Ranked Shopkick Product Quality the Highest
Shopkick Product Quality Score by Gender
Shopkick's Product Quality score was rated 1.5 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Shopkick.
Female
1.5/5
Male
N/A
Shopkick Product Quality Score by Ethnicity
Shopkick's Product Quality score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Shopkick.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Shopkick Product Quality Score by Usage
Shopkick's Product Quality score was rated 1.5 stars by customers who have used Shopkick's products/services for 5 to 10 Years.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Shopkick Pricing
Shopkick ROI & Value For Money
1.9/5
Shopkick has a value for money and ROI score of 1.9 out of 5 stars rated by its users and customers.
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Quick Insights into Shopkick ROI
Shopkick's ROI score was rated highest by customers who have used Shopkick's products/services for 5 to 10 Years.
Sign Up to unlock insights into how customers have ranked Shopkick's ROI score.
Ranked Shopkick ROI the Highest
Shopkick ROI Score by Gender
Shopkick's ROI score was rated 1.5 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Shopkick.
Female
1.5/5
Male
N/A
Shopkick ROI Score by Ethnicity
Shopkick's ROI score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Shopkick.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Shopkick ROI Score by Usage
Shopkick's ROI score was rated 1.5 stars by customers who have used Shopkick's products/services for 5 to 10 Years.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Shopkick Customer Satisfaction (CSAT)
Shopkick Customer Satisfaction (CSAT) Score
11 / 100
Shopkick has an overall Customer Satisfaction score of 11 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
11%
Neither Satisfied nor Dissatisfied
22%
Dissatisfied
7%
Very Dissatisfied
60%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Shopkick Customer Satisfaction
Shopkick's Customer Satisfaction score was rated highest by customers who have used Shopkick's products/services for 5 to 10 Years.
Sign Up to unlock insights into how customers have ranked Shopkick's Customer Satisfaction.
Ranked Shopkick Customer Satisfaction the Highest
Shopkick Customer Satisfaction Score by Gender
Shopkick's Customer Satisfaction score was rated 0 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Shopkick.
0
FemaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 7% | |
Dissatisfied | 14% | |
Very Dissatisfied | 79% |
Shopkick Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Shopkick's Customer Satisfaction (CSAT) score was rated 0% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Shopkick.
0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
10%
Dissatisfied
0%
Very Dissatisfied
90%
Shopkick Customer Satisfaction Score by Usage
Shopkick's Customer Satisfaction score was rated 0 points by customers who have used Shopkick's products/services for 5 to 10 Years.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Shopkick Customer Service
1.9/5
Shopkick has an overall Customer Service score of 1.9 out of 5 stars rated by its users and customers.
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About Shopkick's Customer Service
Address
999 Main Street, 2nd Floor, Redwood City, CA 94063
Website
http://shopkick.com
Phone Number
650-763-8727
Quick Insights into Shopkick Customer Service
Shopkick's Customer Service score was rated highest by customers who have used Shopkick's products/services for 5 to 10 Years.
Sign Up to unlock insights into how customers have ranked Shopkick's Customer Service score.
Ranked Shopkick Customer Service the Highest
Shopkick Customer Service Score by Gender
Shopkick's Customer Service score was rated 1.5 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Shopkick.
Female
1.5/5
Male
N/A
Shopkick Customer Service Score by Ethnicity
Shopkick's Customer Service score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Shopkick.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Shopkick Customer Service Score by Usage
Shopkick's Customer Service score was rated 1.5 stars by customers who have used Shopkick's products/services for 5 to 10 Years.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Shopkick as an Employer
2.6/5
Shopkick has a 2.6/5 stars for its overall company culture rated by their employees
bottom
10%
Consumer vs. Employees
Shopkick scored a -79 for Net Promoter Score and a -39 for Employee Net Promoter Score. NPS gauges how likely a customer of Shopkick would recommend the brand to a friend. ENPS measures how likely Shopkick employees would recommend working at Shopkick to a friend.
Net Promoter Score
-79
NPS Score
| 9% | Promoters |
|---|---|
| 3% | Passive |
| 88% | Detractors |
Employee Net Promoter Score
-39
eNPS Score
| 24% | Promoters |
|---|---|
| 13% | Passive |
| 63% | Detractors |
