21
NPS
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Shoppers Drug Mart
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About Shoppers Drug Mart's Brand
Shoppers Drug Mart has over 1180 stores across Canada. They have developed medical applications for mobile based users. Some of the apps
Brand at a Glance
76%
Customer Loyalty
3.6/5
Product Quality
3.6/5
Pricing
3.7/5
Customer Service
Shoppers Drug Mart NPS
Shoppers Drug Mart's Net Promoter Score (NPS) is a 21 with 52% Promoters, 17% Passives, and 31% Detractors. Net Promoter Score tracks whether Shoppers Drug Mart's customers would recommend using the product based on a scale of -100 to 100.
Shoppers Drug Mart Overall NPS
| 52% | Promoters |
|---|---|
| 17% | Passives |
| 31% | Detractors |
Shoppers Drug Mart NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2024 23 | Apr 2024 | 23 |
May 2024 20 | May 2024 | 20 |
Sep 2024 18 | Sep 2024 | 18 |
Oct 2024 21 | Oct 2024 | 21 |
Dec 2024 25 | Dec 2024 | 25 |
Jan 2025 24 | Jan 2025 | 24 |
Feb 2025 24 | Feb 2025 | 24 |
Jun 2025 23 | Jun 2025 | 23 |
Jul 2025 25 | Jul 2025 | 25 |
Aug 2025 25 | Aug 2025 | 25 |
Oct 2025 24 | Oct 2025 | 24 |
Jan 2026 21 | Jan 2026 | 21 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Shoppers Drug Mart NPS by Gender
Female customers rated Shoppers Drug Mart's NPS 29 points higher than Male customers.
Male
-14
Shoppers Drug Mart's NPS was rated -14 by Male customers on Comparably.
43%
Promoters
0%
Passives
57%
Detractors
Female
15
Shoppers Drug Mart's NPS was rated 15 by Female customers on Comparably.
52%
Promoters
11%
Passives
37%
Detractors
Shoppers Drug Mart NPS by Ethnicity
Shoppers Drug Mart's NPS was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -8 | Caucasian | -8 |
African American/Black 34 | African American/Black | 34 |
Asian or Pacific Islander 75 | Asian or Pacific Islander | 75 |
Other -20 | Other | -20 |
Shoppers Drug Mart NPS by Age
Shoppers Drug Mart's NPS was rated the highest by customers ages 56-60, and the lowest by customers ages 31-35.
Shoppers Drug Mart NPS by Usage
Shoppers Drug Mart's NPS was rated the highest by customers who have used Shoppers Drug Mart's products/services for Over 10 Years, and the lowest by customers with 1 to 2 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
1 to 2 Years -33 | 1 to 2 Years | -33 |
Over 10 Years 18 | Over 10 Years | 18 |
Shoppers Drug Mart Customer Reviews
Out of the 8 Shoppers Drug Mart customer reviews 5 were positive and 3 were constructive. Shoppers Drug Mart customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
All Reviews
Positive Reviews
Constructive Reviews
Shoppers Drug Mart Customer Loyalty
76%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
76% of Shoppers Drug Mart users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Shoppers Drug Mart Customer Loyalty Score by Gender
Female customers rated Shoppers Drug Mart's Customer Loyalty score 11% higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Shoppers Drug Mart.
Male
61%
Yes
Female
72%
Yes
Shoppers Drug Mart Customer Loyalty Score by Ethnicity
Shoppers Drug Mart's Customer Loyalty score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Shoppers Drug Mart.
72
out of 100
Caucasian
70
out of 100
African American/Black
78
out of 100
Asian or Pacific Islander
64
out of 100
Other
Shoppers Drug Mart Customer Loyalty Score by Age
Shoppers Drug Mart's Customer Loyalty score was rated the highest by customers ages 31-35, and the lowest by customers ages 18-25.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Shoppers Drug Mart.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 49% | 18-25 | 49% |
31-35 100% | 31-35 | 100% |
36-40 78% | 36-40 | 78% |
41-45 70% | 41-45 | 70% |
56-60 70% | 56-60 | 70% |
Shoppers Drug Mart Customer Loyalty Score by Usage
Shoppers Drug Mart's Customer Loyalty score was rated the highest by customers who have used Shoppers Drug Mart's products/services for Over 10 Years, and the lowest by customers with 1 to 2 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Shoppers Drug Mart Customer Loyalty Score by Industry
Shoppers Drug Mart's Customer Loyalty score was rated 70% by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Shoppers Drug Mart Product Quality
3.6/5
Shoppers Drug Mart has an overall Product Quality score of 3.6 out of 5 stars rated by its users and customers.
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Shoppers Drug Mart Product Information
Shoppers Drug Mart’s product quality score is a 3.6 out of 5 as rated by its users and customers. Reviewers from the Healthcare, Hospitals and Medicine industry rated Shoppers Drug Mart's product the highest.
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Healthcare
Quick Insights into Shoppers Drug Mart Product Quality
Shoppers Drug Mart's Product Quality score was rated highest by customers ages 56-60, and rated lowest by customers ages 31-35.
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Ranked Shoppers Drug Mart Product Quality the Highest
Ranked Shoppers Drug Mart Product Quality the Lowest
Shoppers Drug Mart Product Quality Score by Gender
Female customers rated Shoppers Drug Mart's Product Quality score 1.1 stars higher than Male customers.
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Male
2.8/5
Female
3.9/5
Shoppers Drug Mart Product Quality Score by Ethnicity
Shoppers Drug Mart's Product Quality score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Shoppers Drug Mart.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.1 | Caucasian | 3.1 |
African American/Black 4.6 | African American/Black | 4.6 |
Asian or Pacific Islander 4.5 | Asian or Pacific Islander | 4.5 |
Other 3.4 | Other | 3.4 |
Shoppers Drug Mart Product Quality Score by Age
Shoppers Drug Mart's Product Quality score was rated the highest by customers ages 56-60, and the lowest by customers ages 31-35.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Shoppers Drug Mart.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4 | 18-25 | 4 |
31-35 2.7 | 31-35 | 2.7 |
36-40 3.2 | 36-40 | 3.2 |
41-45 3.8 | 41-45 | 3.8 |
56-60 5 | 56-60 | 5 |
Shoppers Drug Mart Product Quality Score by Usage
Shoppers Drug Mart's Product Quality score was rated 3.5 stars by customers who have used Shoppers Drug Mart's products/services for 1 to 2 Years, and by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Shoppers Drug Mart Product Quality Score by Industry
Shoppers Drug Mart's Product Quality score was rated 3.1 stars by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
Shoppers Drug Mart Pricing
Shoppers Drug Mart ROI & Value For Money
3.6/5
Shoppers Drug Mart has a value for money and ROI score of 3.6 out of 5 stars rated by its users and customers.
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Shoppers Drug Mart Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Healthcare, Hospitals and Medicine industry.
Quick Insights into Shoppers Drug Mart ROI
Shoppers Drug Mart's ROI score was rated highest by customers ages 56-60, and rated lowest by customers ages 31-35.
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Ranked Shoppers Drug Mart ROI the Highest
Ranked Shoppers Drug Mart ROI the Lowest
Shoppers Drug Mart ROI Score by Gender
Female customers rated Shoppers Drug Mart's ROI score 0.9 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Shoppers Drug Mart.
Male
2.7/5
Female
3.6/5
Shoppers Drug Mart ROI Score by Ethnicity
Shoppers Drug Mart's ROI score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Shoppers Drug Mart.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.2 | Caucasian | 3.2 |
African American/Black 3.8 | African American/Black | 3.8 |
Asian or Pacific Islander 4.1 | Asian or Pacific Islander | 4.1 |
Other 2.8 | Other | 2.8 |
Shoppers Drug Mart ROI Score by Age
Shoppers Drug Mart's ROI score was rated the highest by customers ages 56-60, and the lowest by customers ages 31-35.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Shoppers Drug Mart.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3.8 | 18-25 | 3.8 |
31-35 2.4 | 31-35 | 2.4 |
36-40 3.5 | 36-40 | 3.5 |
41-45 3.6 | 41-45 | 3.6 |
56-60 4.3 | 56-60 | 4.3 |
Shoppers Drug Mart ROI Score by Usage
Shoppers Drug Mart's ROI score was rated the highest by customers who have used Shoppers Drug Mart's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
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Shoppers Drug Mart ROI Score by Industry
Shoppers Drug Mart's ROI score was rated 2.9 stars by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
Shoppers Drug Mart Customer Satisfaction (CSAT)
Shoppers Drug Mart Customer Satisfaction (CSAT) Score
70 / 100
Shoppers Drug Mart has an overall Customer Satisfaction score of 70 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
36%
Satisfied
34%
Neither Satisfied nor Dissatisfied
16%
Dissatisfied
5%
Very Dissatisfied
9%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Shoppers Drug Mart Customer Satisfaction
Shoppers Drug Mart's Customer Satisfaction score was rated highest by customers ages 56-60, and rated lowest by Other customers.
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Ranked Shoppers Drug Mart Customer Satisfaction the Highest
Ranked Shoppers Drug Mart Customer Satisfaction the Lowest
Shoppers Drug Mart Customer Satisfaction Score by Gender
Female customers rated Shoppers Drug Mart's Customer Satisfaction score 25 points higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Shoppers Drug Mart.
43 / 100
MaleVery Satisfied | 29% | |
|---|---|---|
Satisfied | 14% | |
Neither Satisfied nor Dissatisfied | 29% | |
Dissatisfied | 14% | |
Very Dissatisfied | 14% |
68 / 100
FemaleVery Satisfied | 42% | |
|---|---|---|
Satisfied | 26% | |
Neither Satisfied nor Dissatisfied | 16% | |
Dissatisfied | 0% | |
Very Dissatisfied | 16% |
Shoppers Drug Mart Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Shoppers Drug Mart's Customer Satisfaction (CSAT) score was rated 54% according to Caucasian users and customers.
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54 / 100
Very Satisfied
31%
Satisfied
23%
Neither Satisfied nor Dissatisfied
15%
Dissatisfied
8%
Very Dissatisfied
23%
CSAT according to African American/Black
Shoppers Drug Mart's Customer Satisfaction (CSAT) score was rated 100% according to African American/Black users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Shoppers Drug Mart.
100 / 100
Very Satisfied
67%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
CSAT according to Asian or Pacific Islander
Shoppers Drug Mart's Customer Satisfaction (CSAT) score was rated 100% according to Asian or Pacific Islander users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Shoppers Drug Mart.
100 / 100
Very Satisfied
75%
Satisfied
25%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
CSAT according to Other
Shoppers Drug Mart's Customer Satisfaction (CSAT) score was rated 20% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Shoppers Drug Mart.
20 / 100
Very Satisfied
20%
Satisfied
0%
Neither Satisfied nor Dissatisfied
60%
Dissatisfied
0%
Very Dissatisfied
20%
Shoppers Drug Mart Customer Satisfaction Score by Age
Shoppers Drug Mart's Customer Satisfaction score was rated the highest by customers ages 56-60, and the lowest by customers ages 41-45.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Shoppers Drug Mart.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 86% | |||||||||||||||
| 31-35 | 50% | |||||||||||||||
| 36-40 | 50% | |||||||||||||||
| 41-45 | 33% | |||||||||||||||
| 56-60 | 100% |
Shoppers Drug Mart Customer Satisfaction Score by Usage
Shoppers Drug Mart's Customer Satisfaction score was rated the highest by customers who have used Shoppers Drug Mart's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Shoppers Drug Mart Customer Satisfaction Score by Industry
Shoppers Drug Mart's Customer Satisfaction score was rated 50 points by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
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"title": "Shoppers Drug Mart Customer Satisfaction Score by Industry",
"text": "Shoppers Drug Mart's Customer Satisfaction score was rated 50 points by Healthcare, Hospitals and Medicine industry customers.",
"bars": [
{
"label": "Healthcare, Hospitals and Medicine",
"groupId": 522,
"score": 50,
"stars": 0,
"csatScore": 50,
"text": "Shoppers Drug Mart's Customer Satisfaction score is rated by Healthcare, Hospitals and Medicine customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 50
}
]
}Shoppers Drug Mart Customer Service
3.7/5
Shoppers Drug Mart has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Shoppers Drug Mart's overall Customer Service score rated by its users and customers.
About Shoppers Drug Mart's Customer Service
Address
243 Consumers Road, Toronto, KS Canada
Website
http://www.shoppersdrugmart.ca
Phone Number
416-493-1220
Quick Insights into Shoppers Drug Mart Customer Service
Shoppers Drug Mart's Customer Service score was rated highest by customers ages 56-60, and rated lowest by customers ages 31-35.
Sign Up to unlock insights into how customers have ranked Shoppers Drug Mart's Customer Service score.
Ranked Shoppers Drug Mart Customer Service the Highest
Ranked Shoppers Drug Mart Customer Service the Lowest
Shoppers Drug Mart Customer Service Score by Gender
Female customers rated Shoppers Drug Mart's Customer Service score 1.2 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Shoppers Drug Mart.
Male
2.6/5
Female
3.8/5
Shoppers Drug Mart Customer Service Score by Ethnicity
Shoppers Drug Mart's Customer Service score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Shoppers Drug Mart.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.1 | Caucasian | 3.1 |
African American/Black 3.8 | African American/Black | 3.8 |
Asian or Pacific Islander 4.6 | Asian or Pacific Islander | 4.6 |
Other 3.5 | Other | 3.5 |
Shoppers Drug Mart Customer Service Score by Age
Shoppers Drug Mart's Customer Service score was rated the highest by customers ages 56-60, and the lowest by customers ages 31-35.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Shoppers Drug Mart.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 3.7 | 18-25 | 3.7 |
31-35 2.5 | 31-35 | 2.5 |
36-40 3.5 | 36-40 | 3.5 |
41-45 3.5 | 41-45 | 3.5 |
56-60 5 | 56-60 | 5 |
Shoppers Drug Mart Customer Service Score by Usage
Shoppers Drug Mart's Customer Service score was rated 3.6 stars by customers who have used Shoppers Drug Mart's products/services for 1 to 2 Years, and by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Shoppers Drug Mart Customer Service Score by Industry
Shoppers Drug Mart's Customer Service score was rated 3.3 stars by Healthcare, Hospitals and Medicine industry customers.
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Shoppers Drug Mart as an Employer
2.6/5
Shoppers Drug Mart has a 2.6/5 stars for its overall company culture rated by their employees
bottom
10%
Consumer vs. Employees
Shoppers Drug Mart scored a 21 for Net Promoter Score and a -28 for Employee Net Promoter Score. NPS gauges how likely a customer of Shoppers Drug Mart would recommend the brand to a friend. ENPS measures how likely Shoppers Drug Mart employees would recommend working at Shoppers Drug Mart to a friend.
Net Promoter Score
21
NPS Score
| 52% | Promoters |
|---|---|
| 17% | Passive |
| 31% | Detractors |
Employee Net Promoter Score
-28
eNPS Score
| 34% | Promoters |
|---|---|
| 4% | Passive |
| 62% | Detractors |
